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Basement & Foundation reviews in East Syracuse

  • F
    B-Sure Systems Inc
    I recently moved into a house that was in need of basement waterproofing. A portion of the basement would flood after heavy rains and there was water weeping in the corners. Before I did anything major to the basement, I had a brand new sump pump and water driven backup pump installed as a precaution. I���ll get back to this point later���. After getting several estimates that were all over the place in price, I decided to go with an interior drain system from B-Sure. The owner, Ron, seemed like a nice enough guy and the company had stellar reviews on most sites. The 2 day job went smoothly. The crew was on time and kept things as clean as they could, which is tough when you have to jackhammer the entire perimeter of the basement. Everything looked like it was done professionally and I felt good about the job they did. Then about a couple days after the install, I noticed the water supply line to my brand new backup sump pump was in the off position. I thought it was strange because in order for the pump to work, it needs an active water line. So I turned on the valve and water sprayed all over the place at the inlet on the pump. The people at B-Sure BROKE MY BACKUP SUMP PUMP and just set it back in the pit hoping I wouldn���t notice it. Keep in mind, I live in a very wet area and my sump pump is running constantly. If my main pump had failed or if I lost power, my basement would have been destroyed in a matter of hours. I called B-Sure and talked with Ron. He said he talked to his foreman and they had trouble getting it back together and that ���sump pumps aren���t really our specialty.��� They knew exactly what I was talking about, it was like they were just hoping they wouldn���t get caught. They never apologized, but instead told me to have a professional come look at it. Because why would a basement waterproofing company know anything about sump pumps right? So I had to have another company come out to fix it. They determined that the damage to the pump was not repairable the whole unit would have to be replaced. The folks at B-Sure did reimburse me for the pump so���.thanks? Not really? Look, I understand stuff happens on a job site. Things get broken, accidents happen, we���re all human. But man���if they had just come forward and admitted that they had broken the pump, I might have been a little peeved but would have appreciated the honesty���.Instead, they decided to be the scumbags that they truly are. They broke that pump, set it back in the pit like freaking ornament, and put my entire basement at risk of a major catastrophe. Since this company is so obviously lacking in integrity, I���m skeptical about the entire project. What other corners did they cut? I guess only time will tell. If you decide to go with these guys, pay attention to the details. They will try to screw you if they can. If this is the best that Syracuse has to offer, just let your basement flood and stock it with trout.
    - Eric S.
  • A
    B-Sure Systems Inc
    Wonderful! Less than 3 days. Did amazing job on time above and beyond expectations. Was able to sell house in a week. The owner was alwas accessible and patience with my OCD. Yes expensive, but outcome proved to be worth it. Thank you for everything.
    - Elaine V.
  • A
    B-Sure Systems Inc
    It went great. The three member staff arrived on time, put down canvas tarp to protect steps and walk way. The went right to work, were friendly and answered questions with no sign of annoyance. I think the whole job took only 2 hours and the price was much lower than I anticipated. I wish we'd done it years ago.
    - Patricia D.
  • C
    Affordable Solutions by Brian
    Brian responded quickly to our request, but was not on the job most of the time. His guys weren't professionall at all....left big messes, cigarette butts in our driveway, cardboard and plastic outside, and the jobs were just ok. When the light fixtures were installed, there were fingerprints and dust all over them, marks left on the ceiling and the celing fan was not centered. We addressed the issues with Brian and he listened and was supportive, but the same issues kept happening. He talked a lot and gave what seemed like excuses, but he did address the problem with his guys. We asked for additional quotes in our kitchen and never heard back. I guess I will be looking for a future handyman that stays on the job site.
    - Angela M.
  • A
    McConnell Basement Waterproofing
    Mr. McConnell responded to my voice mail quickly.  He was punctual arriving to assess the problem and when he returned to do the work.  He was extremely knowledgeable.  He and his hard-working crew completed this job in just a few hours and left the area in good shape.  His price was very reasonable.  I would highly recommend McConnell Basement Waterproofing to anyone in need of this service..
    - Anne B.
  • A
    Affordable Solutions by Brian

    Although Brian did not actually complete any work for us I would highly recommend his company and will definitely call on him again.  Brian was very professional and courteous from the very first phone call.  He came to our house to assess our basement and was very honest about the problem and his ability to handle the situation.  Brian was unable to find the source of the water that keeps coming into our basement and therefore didn't feel comfortable addressing the problem on his own and recommended we contact some one who specialized in basement drainage/waterproofing.  His honesty and professionalism were refreshing and he definitely earned our respect and future customer

    - Billiejo M.
  • D
    CNY Masonry
    First off, Jay was very quick to respond and came over to our house the very next morning after I put in a request.  However, that's really the only good thing that I can say about him.  The visit seemed to be going pretty well...he talked about some of the options that we had for the repair etc.  Just as he was getting ready to leave however, it got really weird.  He confessed to me that he had looked me up on Facebook the night before and saw that I had a third-level, indirect connection with one of his estranged cousins, and for that reason, he had doubts about doing work for me.  Then, he went on to explain that he also thought that I might be Native American, and he doesn't do work for them either because they always try to cheat him out of money.  Now, at this point I was at a loss for words (#1 - I don't know his cousin, and #2- I'm not Native American)...and had pretty much made up my mind that regardless of what quote he provided for me, I would not be hiring him.  However, I was interested in knowing what his quote might be, especially since he said that he was going to send me one, and because I had taken time out of my day to meet with him (I went into work late one morning).  However, it's been over a week since he's been here, and I still don't have a quote from him, even though I sent him a reminder email.  The whole experience was extremely awkward and frustrating.  Needless to say, I would not recommend him, based purely on a character reference.  Since I never hired him, I cannot comment on the quality of work that he does.

    UPDATE: (2 days after initial review)...Jay just emailed me to tell me that he is too busy to complete the work this year, and gave me an informal quote of $3800 - 4200 to take out the gun trap out of our foundation and make the necessary repairs.  Said that if I wanted a formal quote to let him know.
    - Sara G.
  • A
    DH Ferrarone Company LLC
    egreat job overall..i called dave for the chimney first..he came the next day and explained to me all that had to be done..i hired him that day....he did a great job...cleaned up as if no one was there....since that job i hired him to redo a retaining w all and fix another chimney for there will be painting and other repairs,so i wll be calling david for all the rest has taken  me a long time to find someone i can trust..i finally did...thanks dave....
    - mary b.
  • C
    Mid-Atlantic Waterproofing
    Very high pressure sales techniques.  Their price is completely out of touch with reality and current market pricing.  I'm really thinking that he based his price on the home values in our neighborhood and the quality of cars in our driveway ... you know, how much could he take us for.  Shame on any business that operates that way!
    - Barbara K.
  • A
    Affordable Solutions by Brian
    Work went very well. Brian is easy to work with and we will use his services again in the near future.
    - Jaime C.
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Foundation & Basement Contractors in East Syracuse

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