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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Five Tips to Protect Your Foundation

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Basement Waterproofing reviews in East Syracuse

  • F
    B-Sure Systems Inc
    I recently moved into a house that was in need of basement waterproofing. A portion of the basement would flood after heavy rains and there was water weeping in the corners. Before I did anything major to the basement, I had a brand new sump pump and water driven backup pump installed as a precaution. I���ll get back to this point later���. After getting several estimates that were all over the place in price, I decided to go with an interior drain system from B-Sure. The owner, Ron, seemed like a nice enough guy and the company had stellar reviews on most sites. The 2 day job went smoothly. The crew was on time and kept things as clean as they could, which is tough when you have to jackhammer the entire perimeter of the basement. Everything looked like it was done professionally and I felt good about the job they did. Then about a couple days after the install, I noticed the water supply line to my brand new backup sump pump was in the off position. I thought it was strange because in order for the pump to work, it needs an active water line. So I turned on the valve and water sprayed all over the place at the inlet on the pump. The people at B-Sure BROKE MY BACKUP SUMP PUMP and just set it back in the pit hoping I wouldn���t notice it. Keep in mind, I live in a very wet area and my sump pump is running constantly. If my main pump had failed or if I lost power, my basement would have been destroyed in a matter of hours. I called B-Sure and talked with Ron. He said he talked to his foreman and they had trouble getting it back together and that ���sump pumps aren���t really our specialty.��� They knew exactly what I was talking about, it was like they were just hoping they wouldn���t get caught. They never apologized, but instead told me to have a professional come look at it. Because why would a basement waterproofing company know anything about sump pumps right? So I had to have another company come out to fix it. They determined that the damage to the pump was not repairable the whole unit would have to be replaced. The folks at B-Sure did reimburse me for the pump so���.thanks? Not really? Look, I understand stuff happens on a job site. Things get broken, accidents happen, we���re all human. But man���if they had just come forward and admitted that they had broken the pump, I might have been a little peeved but would have appreciated the honesty���.Instead, they decided to be the scumbags that they truly are. They broke that pump, set it back in the pit like freaking ornament, and put my entire basement at risk of a major catastrophe. Since this company is so obviously lacking in integrity, I���m skeptical about the entire project. What other corners did they cut? I guess only time will tell. If you decide to go with these guys, pay attention to the details. They will try to screw you if they can. If this is the best that Syracuse has to offer, just let your basement flood and stock it with trout.
    - Eric S.
  • A
    B-Sure Systems Inc
    Wonderful! Less than 3 days. Did amazing job on time above and beyond expectations. Was able to sell house in a week. The owner was alwas accessible and patience with my OCD. Yes expensive, but outcome proved to be worth it. Thank you for everything.
    - Elaine V.
  • A
    B-Sure Systems Inc
    It went great. The three member staff arrived on time, put down canvas tarp to protect steps and walk way. The went right to work, were friendly and answered questions with no sign of annoyance. I think the whole job took only 2 hours and the price was much lower than I anticipated. I wish we'd done it years ago.
    - Patricia D.
  • A
    McConnell Basement Waterproofing
    Mr. McConnell responded to my voice mail quickly.  He was punctual arriving to assess the problem and when he returned to do the work.  He was extremely knowledgeable.  He and his hard-working crew completed this job in just a few hours and left the area in good shape.  His price was very reasonable.  I would highly recommend McConnell Basement Waterproofing to anyone in need of this service..
    - Anne B.
  • A
    Affordable Solutions by Brian

    Although Brian did not actually complete any work for us I would highly recommend his company and will definitely call on him again.  Brian was very professional and courteous from the very first phone call.  He came to our house to assess our basement and was very honest about the problem and his ability to handle the situation.  Brian was unable to find the source of the water that keeps coming into our basement and therefore didn't feel comfortable addressing the problem on his own and recommended we contact some one who specialized in basement drainage/waterproofing.  His honesty and professionalism were refreshing and he definitely earned our respect and future customer


    - Billiejo M.
  • C
    Mid-Atlantic Waterproofing
    Very high pressure sales techniques.  Their price is completely out of touch with reality and current market pricing.  I'm really thinking that he based his price on the home values in our neighborhood and the quality of cars in our driveway ... you know, how much could he take us for.  Shame on any business that operates that way!
    - Barbara K.
  • A
    B-Sure Systems Inc
    This went very well. Very impressed with the quality and speed with which the work was done. They cleaned up nicely afterwards. Highly recommend this contractor.
    - Cindy B.
  • A
    Affordable Solutions by Brian
    Excellent- smooth process, efficiently done. Very professional and fairly priced. A contractor who doesn't oversell and does what he says what he will do.
    - Donald C.
  • A
    B-Sure Systems Inc
    It went well.
    - Thomas F.
  • A
    Wet Basements Solutions
    Went great highly recommend this company
    - Lynn D.
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Waterproofing Contractors in East Syracuse

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