We hired Scott to take care of our lawn last year. He told us that it needed fertilization, aeration and seeding, etc. and we agreed to have him provide these services.
This spring, the lawn looks terrible. Worse than it ever did. I called Scott and left a message asking him to come over and take a look and tell us what to do next because it looked bad. He didn't return my call, so after a few days I called back and got him on the phone. He said, somewhat contemptuously, that it wouldn't do any good for him to come over, that he'd already walked around our property a few times in years past, that our lawn was just in bad shape and would never look good unless we got new turf. I asked him why he had then recommended and charged us for aeration and re-seeding and fertilization if it was a hopeless cause. He said that it would have looked even worse if we had done nothing. I feel strongly that he should have told us honestly that what he was doing wouldn't fix our problems rather than encouraging us to spend our money and then telling us later that it was pretty much useless. Needless to say, I would not recommend him to anyone.
Service Provider Response
During my initial visit to this property I explained to the homeowner my concern regarding sandy soil, a steep slope and invasive grass types. These are simply problems fertilizer and seed will not correct. Multiple estimates were provided for larger jobs to replace the soil and start with a new lawn. These estimates were denied due to the high cost. I was asked if anything else could help the lawn look better. While the seeding provided new grass and the fertilizer / weed control kept it in good shape for most of the year the heat and drought conditions of any typical august killed many of the areas with sandy soil. With each visit and "walk around" on the property I explained these problems. After three years of doing it the "cheaper" way it was obvious that this was not able to reach the expectations the homeowner had. After expressing this to the homeowner she seemed upset in my honesty and has reflected it in this review. Furthermore, I feel my professionalism and responsiveness could not have been any better in this case.
