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Flooring reviews in East Setauket

  • A
    Above & Beyond Carpentry Inc.
    I cannot recommend Above & Beyond Carpenter and Mark Wirth highly enough. He has exceeded all our expectations and proven himself an expert carpenter and craftsman with high standards of quality, professionalism, honesty and customer service. In fact, I consider Mark to be a member of our family. It is very rare to find a contractor or any professional of his caliber.
    - Dan B.
  • D
    Frontline Flooring Inc
    The owner wanted to be paid in cash and the terms were one third payment at the start of job, the second third when floors were ready and final installment was to be made after the job was completed. He came late each day. And I called him several times after the job was completed because I noticed there were streaks in the floor. He said he would come but he never showed up.
    - Dom G.
  • A
    Island Homecraft
    Dan and All of his guys were great! From start to finish - Dan walked us through the process, explained every detail, and presented us with very reasonable prices. During the whole job - Dan was always available to answer any question or concern that we had, and he always made sure that we were comfortable and happy throughout the job - even when some unexpected issues came up with the extra pipes in our ceiling. He is very trustworthy, knowledgeable, and transparent - which made the process of not having our kitchen available that much easier to deal with. Even with some of the unexpected issues that came up - Dan managed to keep the job within the time limit that he promised us. I would definitely hire Dan again in a heart beat!
    - Anthony P.
  • A
    Alure Home Improvements Inc
    It was done in a timely and professional manner. They addressed any problems head on, and made good on anything we questioned or preferred a different way, at no extra charge. I felt safe in their competent hands.
    - Janice T.
  • A
    Branch Services Inc
    It went extremely well  Employees were prompt & polite.  They were careful to cut up carpet and remove through basement window rather than drag up through house.  They worked very hard to empty & dry out basement.
    - Edmund Q.
  • A
    Creative Design Ceramic Tile & Bath
    We went through the usual procedure of getting the
    quotes from different contractors for the renovations. I must say his quote was
    a little high but there were some who were even higher. We chose him because of
    his enthusiasm for the work and the way he discussed all the possibilities and
    the materials we could use. He spent a lot of time discussing and understanding
    what we really wanted and eventually we are very happy with what we have. i
    would like to say that in the master bathroom he misunderstood the way i wanted
    the tiles and before i could say anything he had ripped them out and laid them
    exactly the way i had envisioned. Both the bathrooms look very beautiful and
    everytime we look at them we bless him and his team.
    Carmine, his son and John are a very good team.
    Every morning they arrive punctually at seven thirty (you can set your watch)
    and spend a few minutes planning the day. They work very hard and
    conscientiously; they are meticulous and precise. Carmine makes every effort to
    be perfect and sometimes spends hours to get it right. 
    The one thing I really liked about him was that he
    accompanied me to the kitchen store, the tiles store and the bathroom store to
    choose and advised me what would go with something I really liked. He was very
    happy to share his knowledge and experience and would not hesitate to correct
    One the whole renovations can be pretty taxing but
    when you have the right crew it can be fun. I am already considering him for
    another project.
    We wish him all the very best!!!

    - Kumkum B.
  • A
    Island Wide Tile

    I called Sergio for some phone advice. He said that he would be willing to come to the house and look at the floor. I told him that I was not looking for more tile work at this time. He said he understood that but was still willing to come. He came to my house in the late afternoon this past Sunday. He gave me some acid floor cleaner and told me to give it a try. If the cleaner did not work, he suggested that I contact "Stanley Steemer." I thanked him very much and offered to pay him for a service call. He refused payment of any kind! What a guy!


    - Allen T.
  • D

    This project was started over 2 years ago in 2012. Although the basic design that we selected was developed by Home Depot, we contracted with Setauket Kitchen and Bath because of their alleged excellent local reputation. We did not prefer the SKB design although their designer did tweak the H/D plan.

    The SKB designer was very helpful in helping us choose tile but mislead us as to granite choices. We wound up having to  pay extra for our granite selection. I also asked her twice to order me an extra cabinet touch up pen...she never did.

    The crew chief and assistant showed up to the job on time consistently. The chief's attitude could use improvement.

    When installing coat hook racks on the walls they were glued and nailed to the walls rather than screwed to the studs. When I questioned that decision, I asked the chief, "What if I ever want to take them down? "Not my problem!" was the reply.

    I purchased an expensive grout additive called "Boost." The assistant said that they generally did not use the recommended amount because application was harder. After prepping the grout, I noticed that only about 1 ounce (far too little) of Boost was mixed in. Later that day, half the bottle was gone, probably poured on the ground. I believe that that practice was unprofessional and deceptive. 

    Without asking, chief drilled a hole in the new casing for an abandoned alarm wire. When I complained, chief said "Too bad!"

    During construction, a lot of basement items were moved, covered with dust and not replaced or cleaned.

    During construction, my old refrigerator was moved to my dining room for use. After completion, the chief wanted to adopt my fridge for his garage. I said, fine. Upon his removal of my refrigerator he did not put a cart or rags under the unit. this caused permanent scratches on my D/R hardwood floors as well as my brand new floor tile and oak saddle. THESE PROBLEMS STILL EXIST EVEN OVER TWO YEARS LATER! I have called the owner many times over the past two years concerning these unresolved problems. His response has been consistently unsatisfactory.

    BOTTOM LINE: The kitchen is done and looks okay. The floor problems still are there and I am not sure if they will ever be resolved. I believe that many of the problems were caused by "not respecting the job."

    On 7/15/14 I returned a call Dennis Lynch because I'm sure that he wanted to speak to me. He called me back to complain about this review. He was livid! He asked me if I was trying to put him out of business? I replied that I was only trying get some service, after 2.5 years. He then said "get someone else to clean your floors" , and then hung up on me! I've never been hung up on before. I will not call him back.

    - Allen T.
  • A
    Perfection Hardwood Floors
    A job well done--on time, on target, looks great.  He tried to minimize the dust as best he could; removed all debris when finished.  The stain was matched to existing wood in the house. Very little disruption to the residents during their daily lives.  Would definitely call him when doing the next job.
    - L S.
  • A
    Shalom Flooring
    Very knowledgeable and professional refinishing of pine floors on a historic home. On time professional service for a fair price. They repaired damaged flooring (replaced some) and refinished the floor to a degree beyond what I expected. There cleanup went beyond other companies that I used prior on other homes. I wouldn't hesitate to use them in the future for other projects.
    - Robert L.
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Flooring Installers in East Setauket

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