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Hvac Repair reviews in East Rochester

  • A
    Napora Heating & Cooling
    Great! Yuri came out on a Thursday, quickly diagnosed the issue (a failing electrical connection in the gas valve) and gave me a quote for what it would cost to fix. When he found out that the gas valve our boiler uses is no longer made(furnace is ~30 years old!), he gave me a call and provided a couple of alternate options. We ended up upgrading the entire ignition system, and Yuri came out Monday night and performed the upgrade. Everything is now working great and I will definitely use Napora the next time I have a heating issue!
    - Timothy M.
  • A
    Napora Heating & Cooling
    Service provider arrived punctually. Put "indoor shoe protectors" on so as not to track in dirt from the outside. Greeted our dog in a friendly way. Showed him to the furnace where he set about his work. He completed the work withing a half hour. All went well.
    - Barbara S.
  • A
    High Performance Heating and Cooling Inc.
    I was very happy with the way everything went. I did qualify for the deal but had to have additional work completed. The cost of additional work pushed the price of the project up more than I was expecting. High Performance Heating and Cooling Inc. was very professional and did a very good job.
    - Kevin C.
  • A
    BP Residential Heating and Cooling LLC
    It went great. Contractor arrived as scheduled (even though I had forgotten). Took temperature readings and checked the air conditioner from top to bottom. He replaced a missing door screw as well as re-sleeved the copper side line outside as the old sleeve was pretty worn. Was very happy with the service I received and I would definitely not hesitate to call him again in the future.
    - Kimberly C.
  • A
    Excellent Air Heating & Cooling
    I recently had the opportunity to work with Greg from Excellent Air and couldn't be happier with the experience. We had a furnace stop working in the middle of the night and our tenant recommended Excellent Air. The owner himself answered the call quickly and diagnosed and fixed the problem efficiently and for a good price. And unlike some of the bigger companies Excellent Air doesn't charge an exorbitant fee to come out after dark. All around great experience!
    - Chad E.
  • A
    Taylor Heating, Inc.
    The technician looked at and clean up our A/C prior to the summer season.  He found one part that was still functioning however was in rough condition.  We had him replace the part in order to avoid the cost of another service call at a later time,  and everything has been fine since.

    - Suzanne F.
  • A
    Berkeley Heating & Cooling
    The replacement went extremely well.  I couldn't be happier.  Todd Kiley has integrity.  As a woman alone I have to take care of these issues on my own.  I wish there was a Todd Kiley in every company with whom I do business.
    - Janet S.
  • A
    They were really good in customer service. The installation was good. I did not have much time to compare price, but it was much less than I expected it to be. I had to wait a few days for installation, but they gave me a heater to use while I waited. I would use them again.
    - Suzanne W.
  • D
    John Betlem Heating & Cooling Inc
    Let me start by saying that the furnace in your house is the heart of the house. You cannot expect to replace it without there being issues, which we fully understood at the outset of this adventure. And I do mean "adventure" in the original sense of the word as a misbegotten journey filled with foibles. Our furnace decided to quit working somewhere over the night on a Saturday night, so we woke up on the first seasonably cool day to find it was 55 in our house. We called Betlam because we'd worked with them in the past. Another company tried to sell us a new furnace when they cleaned the current one. We thought they were trying to con us, but it now appears they were not. And Betlam told us at the time that no one could have said for certain when the furnace was going to go, and anyway they didn't see anything wrong. Little did we know, that was strike 1 against them. Betlam came out and attempted to fix the problem, but whereas the previous tech seemed to think there was nothing wrong with the system, this tech seemed to think there was no way to fix it now that it was damaged. And anyway, we were told, they couldn't really find parts for something this old. So the furnace would need to be replaced and away we went to try to find financing for nearly $8000 in new equipment. So our new furnace is state-of-the-art, no doubt about that. In fact, it's so state of the art that apparently, no one at Betlam actually knows enough about installing it that they can actually tell upon installing it that it's messed up and in need of a replacement part. I really don't want to get into all the ugly details of how this all came about, but I will say that one tech, upon seeing the Navien system installed in our basement said, "Oh. Navien. This aught to be interesting." Nearly a month later, after a replacement part from the manufacturer and Dave Betlam himself personally taking over the project and after having to get a little nasty with him at least once over the phone we finally have a system that seems to be running great. So, all's well that ends well, right? Except that now I don't have a lot of faith in our heating system and I'm watching it like a hawk. I've had to seek a written itemization of everything that went wrong with the system from Betlam (have not received it yet) so that future repairs can start with the conversation, "you guys installed this and had problems from the jump." Everybody at Betlam was very nice, very respectful and always seemed to know what they were talking about. The trouble is: its very clear after a month of dealing with them that they really just didn't. I said at the outset that this isn't an easy transitiion and there's no reason to think things would have gone better with someone else. But there's not a lot to suggest that things wouldn't have gone better with another company. So while I can give them points for professionalism and promptness - I actually have Dave's cell number - I can't possibly recommend their services to anyone.
    - Thomas B.
  • A
    Isaac Heating & Air Conditioning Inc
    Very well. Technicians were courteous, punctual and efficient, describing all work step by step. Work areas were left clean and neat. Very professional gentlemen.
    - Deborah D.
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HVAC Contractors in East Rochester

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