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Get matched with top Custom Furniture Makers in East Rochester, NY

There are 29 highly-rated local custom furniture makers.

Recent Furniture Reviews in East Rochester

  • A
    Mark Meger Furniture Services
    Mark was great to deal with. He responded to my email quickly and I was able to bring my chairs in right away. These were 40 year old chairs that were starting to come undone. He took them completely apart and reglued them. Mark is easy to talk to and very professional. He explained exactly what he was going to do and got it done in a reasonable amount of time. I would definitely recommend him.
    - maura b.
  • A
    Gaylon did a fantastic job! I'm thrilled with his work - the table looks beautiful. He also restored my Mom's antique dining room chairs about 15 years ago and also did a fantastic job! And he's super nice so that's the cherry on top!
    - Jennifer N.
  • D
    Snyder Upholstery
    Sofa upholstery needed repair. Price seemed a little high, but we agreed to it. Good craftsmanship costs money. But - within just a couple of months, one seam that didn't appear to have been knotted right in the first place started to come apart. Owner is insisting on charging again to come out to fix it. He'll tell you we agreed that there was no guarantee on his work, and that's true - but that assumes it was done competently in the first place, which this didn't appear to be, considering how quickly it came undone. I always want to support local artisans, and I get that they can't guarantee the work over the long term - but to refuse to even consider that it wasn't done right in the first place is problematic, to say the least. I'll look elsewhere next time.
    - Scott F.
  • D
    Purchased in Early January. Delivery promised for end of March. When we hadn’t heard anything by Early April my wife called to check on it and was told the furniture was completed and waiting to be shipped. They stated the delay was due to COVID. She was told everything would be “on the next truck” and at the latest that would be early May. When it hadn’t arrived and she had not been given any update she called again and was told it wasn’t on the first truck as expected but it would be on the next “for sure”. They would call on Monday to arrange delivery. Monday came and went with no call. When she again called to see when she could expect delivery she was told someone would call her back. Another week went by with no call back. When she called again she was told the furniture had not yet been built! She was also told it was coming from two different places! When I heard this I called myself and asked to talk to someone in charge. I told him I was fed up with my wife being lied to and that we either needed the furniture soon or we would have to cancel and get our sizable deposit back. He told me he would do everything possible and extend a “sizable discount” for our trouble. As we ended our conversation that discount seemed to change to a gift card. Fast forward to September, after many more phone calls and unkept promises the furniture finally arrived and was delivery was arraigned. When pressed about the promised discount we were told they would give us a $200 gift card. When we told them we preferred a discount we were told we’d have to “call Jack” and were given his cell number. Jack was very rude, told us we were getting nothing and if we didn’t like it “contact the attorney general”! Then he hung up. If my daughter hadn’t been desperate for baby furniture, the baby was born in June, I’d have put it all in my truck and brought it back and demanded a refund! Terrible company, terrible customer service.
    - Brad S.
  • A
    Four Points Remodeling & Design Center
    there is a long wait for them but when they got to our job it was executed perfectly. they stayed with it until it was finished to our specifications. they were wonderful to work with.
    - Ellen W.
  • A
    Salesman was helpful. We purchased it on a Wednesday and it was installed by the following Monday. We have only had it for a week, but so far no issues. It is operating like the salesman said it would. Installation costs were on top of the purchase price. They took the old dishwasher away. We will shop there again.
    - Diane D.
  • F
    The worst experience I've ever had with a furniture company. Months late on delivery, mud was tracked through my home when the furniture was delivered (delivery person could have cared less), the furniture is damaged, I've had to wait several weeks for a service person to even contact me. Still nothing resolved. I strongly recommend not purchasing furniture or doing any business with Ruby Gordon!
    - Lynn S.
  • A
    Franks's Upholstery
    It went better than expected.........Frank picked up the 3 cushions and told me that it would be bout 7 - 10 days possibly a tad longer........that was fine with me..... The cushions had new foam and new jackets and they look and feel awesome..... I'm so happy I found Frank.........will definitely use again and recommend to my friends...............................
    - Mary L S.
  • A
    Four Points Remodeling & Design Center
    Service was outstanding. We more given a plan and estimate within a week. Workman were extremely professional and punctual all work was exceptional. Work was completed in two weeks.
    - Carol H.
  • A
    Beyond perfection and playing my piano now is like it is brand new. From my first phone call to the finale, Craw Piano Services is the 'go to' and be sure to hire them. Dewey Craw, the original mastermind and creator answered the phone with a voice of encouragement, superb professionalism, a welcoming neighborly grace ad truth. His son, Stephen Craw, with 40 years of experience was punctual, full of enthusiasm, truly caring for my concerns and truth. A wise decision to hire this company, I truly know you will be treated with kid gloves, finest of the finest professionals and with a relaxed feeling, knowing your piano is cherished by them, just as I, the consumer, cherish my piano.
    - Lorrie C.
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Custom Furniture Makers in East Rochester

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