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Auto Body Repair reviews in East Patchogue

  • A
    SCHUBERT'S AUTO BODY INC
    Somebody hit my car in a parking lot, at the community college. I was there to rehearse for a concert; I'm a musician. So, I came out. Someone had just back into my car. There was a note and description, but it was no license plate. My deductible was taken care of by the insurance company. I thought they were reasonable. I feel they were fair minded and no job is too small. I go in with my little dent in the car, and they pull it out and whatever. They always seem so very personable. From the moment I learned about them. I used them maybe 10 years.
    - Darlene A.
  • F
    Tier 1 Collision Center
    Avoid at all risks, sneaky weasels spent 3 weeks fighting insurance company for more money, paint does not match and everything they touched they broke. They had my car for 43 for a rear bumper cover and spent all of that time damaging a car with 35,800 miles on it. On December 8th I was called twice by Tier 1 Collision center because they wanted to repair my car. Let���s back track just a little bit. A month prior I was rear-ended and as a result my car needed a rear bumper cover. You should keep in mind that my car had only 35,8XX miles on it, it was next to new. Anthony Rosario was, at first, quite accommodating; the only thing I asked was that a Ford Motor-craft bumper was used as a replacement, not an aftermarket. I was told by Anthony that the difference between a refurbished and new bumper cover was menial and he would cover the difference. I will give credit where it is due and note that a new Ford bumper cover was used in the repair at the cost of $120. Fast forward to two and a half weeks later: I stop in to see what progress has been made with my car, little to none. My trunk was sanded down and had body filler on it, Anthony stated that the claims adjuster Sean A Williams of Progressive accused me of paying him cash to fix dents that I had never seen on my trunk. Anthony also stated that Sean A Williams' father had a body shop and would paint over dents such as the ones found on my trunk but Anthony Rosario being the outstanding body-man he was would not paint over dents. Anthony Rosario also claimed that the reason for the holdup was because Sean A Williams wanted to see in person that Anthony had sanded the C pillars, trunk lid and further into the quarter as opposed to submitting a picture to Progressive. Basically Anthony Rosario was dancing around the fact that he was trying to get every penny he could from Progressive by doing work that was unnecessary such as painting the trunk. After about another week I get a call from Anthony Rosario stating that they had painted the base coat on my car but it was peeling off on one of the quarters. I was patient and was understanding of what I assumed to be a truthful statement. Around another week later I get another call from Anthony Rosario and I am told that the color match was perfect but there were fish eyes in the paint on the trunk. Let���s think about this for a minute, this is the only paint job to my car I have not seen and the only one where the color was "perfectly matched" to my car. In hindsight I highly doubt the color was anywhere near close to matching my car. Anthony Rosario assures me that my car has to be perfect, that they will fix the car and make it as it was before my minor accident. What I did not know at the time is that they did not have a working paint booth and that the insulation at the top of their so called paint booth was falling down. Also the ���professionals��� were heating the paint booth with a space heater that was obviously kicking up dirt. I stopped in after hearing about the fish eyes, my trunk, and rear doors were now sanded down; but note here that they only scuffed the car in preparation to again for the third (that I know of) time being sprayed with paint. Instead of taking the car down to primer like a professional they only scuffed the car and left the old base coat on the car. I was reassured many times my car that it had to be perfect, paint representatives coming to check the color and there were going to be new filters put in the paint booth before spraying the car again. In short Anthony Rosario was blowing hot air you know where. Now Anthony Rosario paints the rear doors as well as the pillar going along the roofline above the doors, the trunk and rear bumper. I get a call that is now routine, my car was again repaired but the paint does not match. I go down with my dad now because I want more than one set of eyes and a witness to this absurdity that started about a month ago. My car is out of the paint booth and in the shop. There is a red dust on the floor in the paint booth because the paint booth is not working! There is a run on the passenger side quarter and none of the paint that was sprayed matched the original color of the car! After unsuccessfully painting my car for a month Anthony Rosario then takes it upon himself to paint even more of my car! All four doors and even my front fenders have been scuffed and prepared for paint!!! How is it even logical to paint even more of my car when I only needed a bumper cover and the color has not matched?!?! What can I do now? The damage is half done as the car is prepared for paint! Forty one days after dropping my car off, I get a call from Anthony Rosario and he tells me the car is ready but wants to be sure it���s perfect before delivery so he wants to keep it one more day. Next day Anthony Rosario calls me to take delivery of my car at night. I had expected my car to be inside of the shop in the light for inspection but again was disappointed to see it outside in front in the dark. I could tell right away the color was wrong. Before going inside I attempted to gain access to my car via the keypad on the door with no luck. The problem, my car that was ready for delivery since yesterday had a dead battery. The battery was completely drained to the effect that it would not power a single LED light! I went over the car and noted the color mismatch, there was overspray on my hood, there was a missing badge, and there were several tape marks in all of the door jambs with the color mismatching. The front passenger side door had what at first looked like to be wax or polish left on it; upon closer inspection it was evident that there were sanding marks in the base coat that was sprayed over with clear coat. There were even scratches on the roof!!! The car was a disaster, I told Anthony Rosario was displeased and unhappy. His response was to look down and tell me he would not be happy either. I refused to take the car looking the way it did. Anthony Rosario and his ���technicians��� went to work on an 11th hour last ditch effort to get my car out of their shop. I had the insurance adjuster come to look at the car the next day. Sean A Williams makes me wait two hours before showing up to the agreed upon time because he is such a professional. Mr. Williams agrees that the paint does not match but it is outside of the original repairs that were supposed to be completed. Mr. Williams leaves us to try to figure out how to proceed with my car. Anthony Rosario offers to paint the rear bumper cover because it does not match the quarter panels or the trunk he also painted but refused to do any further work because he had spent too much time and money painting my car the wrong color. I knew that the more they touched my car the more it would be damaged so I took possession of it. Anthony Rosario told me he would call his paint representatives and have them look at the car and call me to schedule a time for me to have them look at my car. Surprisingly I never got that call to have my car inspected by his paint representatives. Unbeknown to me Anthony Rosario had told Sean A Williams he would continue to pay for the rental car because the ���repairs��� were taking so long and Progressive was going to stop paying for the car. When Anthony Rosario called he just told me that the rental was extended and I never thought it was an issue. To add insult to injury Anthony Rosario the upstanding business man he is, never paid for the rental car and I was stuck with a bill for 460.68 to have my car destroyed. As it stands now the damage to my car outside of the mismatched paint is as follows: ��� The roof trim is not properly attached as well as bent, they did not properly remove the double sided tape that holds it to the roof and used goop to hold it on ��� The rubber insulation on the driver���s side rear door is ripped and not properly attached ��� There are fish eyes on the passenger���s side A pillar ��� The rear bumper cover is littered with dirt in the paint ��� None of the door panels are properly attached to the doors ��� The door panels had pieces broken reinstalled on them that rattled ��� There is a dark line on the driver���s side A pillar ��� My roof was scratched ��� There is a run on the bottom of the driver���s door ��� There are sanding marks on the top of my doors, in the black trim ��� There is dirt in all of the paint, not one panel is clear of debris or fisheyes ��� There is overspray on my wheels that I spent close to 2,000 on, as well as the chrome trim under the windows ��� There are polishing marks on the shiny black trim on the doors and on the hood as well
    - john k.
  • A
    Tier 1 Collision Center
    I was in an accident about a month ago that mangled up the front of my car. Tier 1 did a great job on the repair work, and they offer a lifetime warranty on all parts fixed. Very happy with the service I received there. I found them through their excellent reviews on Google, and they have a high rating for a reason.
    - Dan S.
  • A
    Tier 1 Collision Center
    It's one of those things.. never a good place to visit because that means your car is damaged, but there is no better auto body shop in the Long Island area. Curtis is the man super nice guy, reasonable prices and will work with you and get the job done perfectly. Rest of the staff is just the same
    - Dian S.
  • A
    Tier 1 Collision Center
    Great customer service.  Curtis was very helpful and did an amazing job on the dents I had on my Subaru. It looked brand new and as if nothing happened. He kept me informed throughout the whole process.
    - Donald B.
  • A
    Tier 1 Collision Center
    They fixed a list of items I needed done on my Scion xB quickly and very reasonably priced. Everyone there is super pleasant and knowledgeable. Will definitely go there for all my auto body needs from now on!
    - Leslie A.
  • A
    Tier 1 Collision Center
    My car was hit while parked about two weeks ago and the insurance company gave me this location to go to in order to fix it and I'm really glad they did!

    I dropped the car off and was given a rental car immediately. A sexy Camaro by the way :-) The rental was there waiting for me so I didn't even have to inconvience myself by going to a rental place in regards. 

    My vehicle was fixed within the week and it looks like it was never even hit! They did an excellent job on it! The staff was super nice and very accommodating as well! Constantly kept in touch with me sending me updates about the progress of my vehicle. Anthony was the one who I dealt with most of the time- and he was extremely helpful and very pleasant! 

    This place is everything you want to experience when dealing with the aggravation and stress of having a car accident. I wasn't even mad anymore about the car once I got here! LoL 

    Highly recommended!!
    - Debra G.
  • A
    Tier 1 Collision Center
    I'm a picky car owner and the only place I take my car to for auto body repairs is Tier 1 Collision Center. The staff from the second you're greeted at the door to the last second where you get back your keys are extremely friendly, courteous, professional,  and genuinely care about your experience. My car was repaired as if the damage had never happened. They kept us informed from day one to pick up day. Never once,  did we have any doubt in their ability to perform and repair to highest standards. They've made the process as simplified as possible and least stressful from crash to repair. And that's priceless to me. Can't recommend this business enough for all your auto body repairs. Talk to them. You'll see.
    - Joe H.
  • A
    Tier 1 Collision Center
    Wow this place is amazing they are really professional and understanding took my car because I got into a accident and they were quick to get me in the owner was really helpful and when I got my car back it looked amazing can't even tell you how happy I am with there service so if you have any things that needs a body shop go here.when I walked into there shop a nice lady greeted me And took information.the shop is really clean inside and out.quality paints 

    This places gets 6 stars from me.
    - Dolores C.
  • A
    Tier 1 Collision Center
    Like many others, I do not normally write reviews, however I do use Angieslist for almost everything and I had such a positive experience with Curtis Perry and his staff that I've decided today is the day.   I was recently rear-ended and so was in need of repairs on my  2015 BMW X5.    I contacted more than one local body shop and chose Tier 1 Collision Center because his quote process was straight forward, quote pricing  was clear & competitive, and he was willing and able to accommodate my schedule which included my being out of town and wanting to leave the car with him for the duration of my trip.

    The quote process - while many shops prefer to give quotes on certain days or at certain times, Tier 1 will see you and your car at your convenience.   He was quick yet thorough in providing me with a breakdown of repair needs and cost.  The other thing I'd found is that while some shops told me I could bring my car in for an estimate, when I arrived with my car, they told me they wanted me to bring it back when my the insurance appraiser could be at the shop, as well, to get a full & accurate view of damage and needed repairs.   I found this more than a little frustrating as if I been told this on the phone I could have saved a trip to the shop.

    The repairs -  It is clear why some shops would like the insurance company paying for the repairs to view the damages prior to beginning the repair process as it would sure save them haggling and hassle.   However, I've never been required to go through this step before and did not do this with Tier 1. Consequently, Curtis had to be persistent  and negotiate with the insurance company, including sending a number of photos,  to get approval for all of the necessary repairs. He did this with an abundance of patience for which I am truly appreciative and my car was finished and ready when I returned from my trip.

    The pick-up process -  Prior to making payment for repairs (the insurance company had paid me and I in turn paid the shop), Curtis went over my car and explained what had been replaced versus repaired and what areas had been repainted.    Additionally, I'd ask if he could check on replacement parts for some oddball things that had gone missing or broken on the car over the year like the cover of an interior speaker - parts procured and replaced; perfect.  My car is now like new again. It had been washed, buffed I'm quite sure, floor mats washed, and tires dressed.   I could not be happier.

    Should I need repairs in the future, and chances are I will, Tier 1 has another loyal customer.
    - Lorraine C.
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Auto Body Shops in East Patchogue

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