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Small Appliance Repair reviews in East Aurora

  • C
    Sears Home Services
    Each year, my vacuum was gone at least 2 weeks-for routine maintenance and cleaning. There were no repairs. One year, my attachments were not sent. Another year, when I came home and used the vacuum, the beater bar melted to the casing because it had not been reassembled properly. I had to return to the store and wait another 2-3 weeks for that to be repaired (They DID give me a loaner, at least). This most recent year, Sears had my vacuum for 5 1/2 weeks! When it finally appeared, it was broken-visibly broken, with a cracked housing as if someone had cracked it over his thigh. The most frustrating part each year was trying to actually TALK to someone who could tell me what was going on. There's a terrible runaround with automated phone answering. When I asked to speak with a manager on the phone, the clerk would not contact one. Eventually, Sears gave me a new vacuum of my choice, but it took over 1 1/2 hours. My complaint is with the maintenance service system. Once I was at the store in person, the manager handled everything fine.
    - Mary Beth S.
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Small Appliance Repair Services in East Aurora

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