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Auto Service reviews in Durhamville

  • D
    Carbone Honda Of Yorkville
    When we purchased a used car from them they put in writing (thank goodness) that we were getting new tires. When the car was delivered, I never checked to see if the tires were new (they weren't). I found out that they were the old tires when the car
    failed inspection the next year because of the tires. I contacted Carbone and they said that they did give us new tires, and that in the 12,000 miles that we had driven since, we must have worn out the treads. Only after my husband called them back, did they concede and give us new tires, but only after they said that they had done nothing wrong. We were lucky that we had had the promise in writing. They even told us that we should have known if we had gotten new tires or not when we purchased the vehicle, to which I responded, and quot;So you're saying I shouldn't trust that you are going to do the things that you promise me?and quot;
    - Scott W.
  • C
    Nye Toyota
    I ordered a new car January 17th, 2008. Jumped through all the hoops, paid my $500 deposit and was told that they would call me back in "a week or so" with an update on when the car would be here. 01/27/08 no call, so I called them, they told me it would be delivered the first week of April. They told me they would call me in "a week or so" with an update. 02/28/08 a month has passed, no calls so I called them. They told me they would call me in the middle of March with the delivery date. 03/26/08 they called me to confirm the order, I gave them my info and was told no order was placed. I was furious as now I might not see my new car until May or June. They said they would call me back to update me later in the week to confirm the delivery date. 04/07/08 no call so I called them, left a message, no one called me back. 04/16/08 I went to dealer in person and got the answers I was looking for, I was told the car will be here in June. I was furious and demanded a refund. At first I was denied, and because it had been more than 60 days I was going to have a problem getting the credit card company to back me up on getting my $500 back. It took many phone calls and heated conversations but eventually NYE TOYOTA did send me a refund check, but never, not once, apologized for the months of miscommunication or even try to offer me any compensation or another vehicle. I will never set foot on there lot again, and in a time where dealers need to sell cars...I don't know how they can afford not to take care of customers.
    - William T.
  • C
    - John D.
  • A
    E R Scott Enterprises, Inc
    - Carol S.
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Auto Services in Durhamville

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