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Skylight Installation reviews in Delmar

  • C
    Told us we didn't need to have our Gutter Helmets removed, that they could work around them. Came home to find them ripped off the roof and laying on the ground. Re installation of GH by Cousins was a mess. They've been back twice in an attempt to fix the problem. Now have to call the original installer to remove the entire installation, replace units they damaged, and reinstall properly.
    .They convinced us that we needed a ridge vent on our roof (we didn't have one). They installed the ridge vent, and on the outside it looked good. An inspector recently found that the opening they cut in the roof was too narrow, and that the opening was covered with tar paper, completely eliminating any benefit from the ridge vent. The inspector also noted that the ridge vent itself was nailed down so hard, it had compacted the material to the point where little air would have escaped even if everything else was done properly I will be attempting to get them to come back and fix this and will post a follow-up.
    During installation, they were supposed to replace two deteriorated skylights. I just happened to walk by the area where the skylights and saw they were flashing around the old ones. When I asked them about that, the installers didn't know anything about skylights. The didn't have the contract with them and had to call the office to find out if skylights belonged on the job. Skylights were eventually brought to the jobsite and the skylights were installed properly.
    The guys we dealt with were very personable and seemed to work hard while they were there. The roof shingles themselves look great.
    Warning.... they are very hard to get hold off. They don't return phone calls or emails. 

    - Thomas B.
  • A

    The owner, Paulo Martens promptly responded to our inquiry. Found him to be knowledgeable, professional and personable. He came across as someone who wants to work with you in solving your problems.  We had three other estimates. In every aspect he was very competitive. Also there was no 'What can we do to get you to sign today' routine or over estimating the roof's square footage.

    The job took a day and a half. All was done, neat and clean.

    Also, the careless driver of the shingle delivery boom truck ran over one of two mature 'golden cypress' bushes. Both had to be replaced. Paulo immediately took responsibility for their replacement and reimbursed us promptly.

    I would highly recommend Paulo and his crew.

    - John A.
  • B
    It took a while for the guru to figure out the fix and his schedule seemed crowded so it took about six weeks from the initial evaluation to the fix.  But I think he did a thorough job in the end and I trust the results to last a long time.  I was happy that he took his time because this appears to be a specialized field.
    - David R.
  • D
    This happened before I was a member of Angie?s List. I hired Bethlehem Home Repair (owned by Dave Palmer) after checking BBB. He had an A+ reputation on BBB, so I felt some comfort that he was a reputable contractor. The scope of my project was some minor interior alterations and windows replacement. The interiors portion of the project was completed without incident. The  BHR placed an order for my windows, with my material deposit. BHR informed me of the expected date of delivery for the windows, and work stopped until the windows arrived.  

    When the day of the anticipated window arrival came, I contacted BHR to see if they had indeed arrived and when BHR could start installation. Dave Palmer had informed me that he was going to have some medical procedures done but that he should be out of commission for no longer than a weekend or so. Unfortunately, this was not the case and he was in fact out of commission for many weeks. BHR did not have any back up mechanism in place to communicate with me during his absence. My numerous phone calls and e-mails went unreturned, and I was left to wonder what had happened, and whether my material deposit was in jeopardy. 

    Finally, Dave Palmer called me again and informed me that he had been out much longer than he anticipated because of some unexpected medical complications, and that he was now ready to resume work again. The window installation was completed without further incident and I paid BHR in full for services rendered.  

    In conclusion, BHR showed poor communications skills during my project. I don?t fault Dave for being out of commission for medical reasons. However, BHR did not have a lieutenant or anyone else who kept me up to date on the status of my project or continue the work in Dave?s absence. They were reliant entirely on the initiative of Dave Palmer to show up and execute the work. When anything kept Dave Palmer from doing his job, his clients suffered as a result.
    - Dong-ha C.
  • A
    All projects were completed successfully. Employees of Quality PM are a pleasure to work with!
    - susanne s.
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Skylight Installers in Delmar

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