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Outdoor Living reviews in Delmar

  • A
    They make it easy to schedule and perform the opening and closing. We schedule the opening and closing during the winter, leave pool items outside on the day of service and they come and do the job. Always do a nice job, treat my things properly and clean up after their work.
    - Scott W.
  • D
    This happened before I was a member of Angie?s List. I hired Bethlehem Home Repair (owned by Dave Palmer) after checking BBB. He had an A+ reputation on BBB, so I felt some comfort that he was a reputable contractor. The scope of my project was some minor interior alterations and windows replacement. The interiors portion of the project was completed without incident. The  BHR placed an order for my windows, with my material deposit. BHR informed me of the expected date of delivery for the windows, and work stopped until the windows arrived.  

    When the day of the anticipated window arrival came, I contacted BHR to see if they had indeed arrived and when BHR could start installation. Dave Palmer had informed me that he was going to have some medical procedures done but that he should be out of commission for no longer than a weekend or so. Unfortunately, this was not the case and he was in fact out of commission for many weeks. BHR did not have any back up mechanism in place to communicate with me during his absence. My numerous phone calls and e-mails went unreturned, and I was left to wonder what had happened, and whether my material deposit was in jeopardy. 

    Finally, Dave Palmer called me again and informed me that he had been out much longer than he anticipated because of some unexpected medical complications, and that he was now ready to resume work again. The window installation was completed without further incident and I paid BHR in full for services rendered.  

    In conclusion, BHR showed poor communications skills during my project. I don?t fault Dave for being out of commission for medical reasons. However, BHR did not have a lieutenant or anyone else who kept me up to date on the status of my project or continue the work in Dave?s absence. They were reliant entirely on the initiative of Dave Palmer to show up and execute the work. When anything kept Dave Palmer from doing his job, his clients suffered as a result.
    - Dong-ha C.
  • A
    Called Cuomo's on a referral. They diagnosed our likely problem over the phone, provided an estimate and scheduled service within 48 hours. The service call was on time, the diagnosis accurate and the final cost was below the estimate - a welcome suprise. The new pump works well and the pool is back to normal.
    - Scott W.
  • A
    The carpenter, Dean did an excellent job. Steve, who supervised the job, was attentive, responsive to our questions, and easy to work with. They took about a month, a little longer than planned, but generally kept to the time schedule.
    - ANN B.
  • C
    The pool was installed and it works. Problems with Islander. The first crew sent to install the pool was mad because they were sent from Balston Spa. The foreman was very rude to us. When I asked him if he wanted to do the job, he left the site with his crew. A few days later another crew came and they finished the job. They did OK, but the ground under the pool could be smoother & there is one spot that has a small pocket under the liner. I am concerned will get bigger. Clean up was marginal. When they left, the pool would not have met code because of leveling, the ground was not consistently 48'' from the pool. It needed more grading. Even though I told my salesman that I wanted all the best stuff, the extra components, particularly the skimmer, are poor quality. The pool & pump are good quality. Islander is not a turn key solution provider. They don't do any decks, they don't take extra dirt away, they don't do any landscaping. They only erect the pool.
    - MARK W.
  • A
    unknown
    - gregory m.
  • B
    The quality of the service is good.
    - Aleixo S.
  • A
    It was fine. I liked their design and the price was right. I didn't have any complaints. It was good. I would definitely use them again.
    - Ellen M.
  • B
    They were slow but they were thorough. They worked between July 2011-February 2012. The work they did was good. I would use them again.
    - Donna M.
  • A
    Room was built a year and a half ago, and we have had no problems. We use it a lot. We would definitely hire them for a future job.
    - Ellen M.
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Outdoor Services in Delmar

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