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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

Unfinished basement
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What to Expect with Basement Waterproofing

basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

Unfinished basement with cracks

Basement Waterproofing reviews in Cutchogue

  • B
    Healthy Basement Systems
    I bought a home in which Healthy Basement Systems had already installed two sump pumps.  Once I bought the home, I continued to use them for service.  All I needed was the routine annual service.  No other issues arose.  A couple of weeks ago, my pumps started making a continuous alarm noise.  I contacted the company to arrange for an appointment for them to check the nature of the alarm.  Essentially, the company cannot make a service call for three weeks.  So, I have a continuous alarm in my basement that presumably indicates a problem with a pump or the system and I can't get the company that installed it to come and look at it with any sense of urgency.  The people I speak with are professional and respectful.  They try and be helpful but they can't actually get the appointment expedited.  Essentially, this company has been useless to me.  I have to only hope that the alarm doesn't indicate anything important.

    UPDATE:  2/24/16 -- They did finally come.  The technician diagnosed the problem and immediately repaired it.  They did not charge me for changing the motor since the motor was replaced a year ago -- it was a week out of warranty.  So, they replaced it without charge.

    I have improved my rating because they ultimately did the work and stood behind their previous work.  However, I am extremely disappointed about how long it took to get them to come.  What if I had a flooding issue in those three weeks, when the pump wasn't working?
    - peter f.
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Waterproofing Contractors in Cutchogue

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