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Auto Repair reviews in Croton On Hudson

  • A
    HUDSON VIEW AUTOMOTIVE SERVICE INC
    The battery change etc went smoothly, but when I got the car home, the radio was dead and I discovered that all radios on a HONDA vehicle need a security code entered before they can be restarted!  The dealer, Tarrytown Honda, failed to mention this when I bought the car (used) and when I called them with my car's serial number and asked for the security code for the radio, they blithely informed me that the radio had a separate serial number needed to retrieve the security code and they had neither of them. Their service department then told me the procedure necessary to retrieve the serial number, but suggested I bring the car to their dealership to get the radio restarted.  This smacked to me of a lot of money and as the steps to retrieve the serial code for the radio seemed complicated, back I went to Hudson View.  One of their mechanics already knew the way to retrieve the serial code for the radio as he has had to deal with this problem many times.  He retrieved the security code from the car which he immediately entered, BUT MY CAR SAID THE CODE WAS AN ERROR!  SOOO...Hudson View then called another Honda dealer and gave them the radio serial number, but got the same security code which my car again said was an error.   The car then said that this attempt had already been made six times, which meant that two more tries and it was going on lockdown.  Back to the second Honda dealer who advised Hudson View to disconnect the battery (which they had just installed)  wait awhile and try again!  By now this is a nightmare for both Hudson View-who were just trying to be helpful- and me and took all yesterday off and on to try to get the radio to restart.   Finally one of their mechanics searched the glove compartment and found another security code written by hand in the manual.  My radio is now working.  I doubt there is another garage who would have been willing to spend all this time trying to solve a situation that was not their fault and not charge the customer a fortune, which they didn't.  I highly recommend them.
    - Mary P.
  • A
    Fred's Auto Repair
    There are two things in life that are extraordinarily hard to find in terms of service professions... a great doctor, and a great mechanic. Both of them a people that you are going to need for a lifetime essentially. Both of them are people you are going to with somethig that you know next to NOTHING about despite what you may think and that's OK. As long as you can find ones that you can trust.

    Freds Auto Repair in Briarcliff Manor is beyond reproach. I do NOT vouch for people lightly. I am not a very trusting person. Less so as I approach 50 years old and have been to far too many service professionals. Ask Fred about the iPhone vidoeo he once showed me of my "previously installed" brake pad that was essentially dangling around in there on my Saab.

    Fred, Ken, Tom and whomever is vetted through them is who you trust. Because the ast time I was at a quick lube location in a location I wil not name, the policase were being called because an employee was banging on a customer's car with some metal tool. My wife wanted me to take it there because it was close. I walked in and then out - feeling like my life was more at risk than anything else and that I might actually NEED both an auto mechanic and a doctor simultaneously.

    I quickly called Tom at Fred's Auto Repair in Briarcliff. I usually hang out and chat while they service the car - or we drop it off the night before. These guys are true gems.
    - Matthew P.
  • D
    KIA OF STAMFORD
    I had to get rid of a car that I love?2013 Kia Optima--because of bad experiences with Kia of Stamford. The sale was simple.  I knew the color, model, and features I wanted, so I walked in a pre-sold. Yonkers Kia failed to locate the model after three visits and broken promises. A single phone call to Stamford solved that issue. I was delighted with the car, a terrific vehicle that matches or surpasses more expensive makes.
    The poor service began immediately. First a few little things: The car did not have a manual, requiring a drive back to
    the dealer. The USB cord box was empty. A cord was mailed after more calls.  Worse, I was hustled into buying wheel
    insurance, a ripoff.
    The service was friendly but ineffective. I put in a warranty claim that the seat coolers were malfunctioning ? the cooling had severely diminished over time. A computer test found they were performing fine, so that was that. My claim for a wheel amaged by a pothole was pooh-poohed by a service guy--?curb rash? wasn?t covered.  Still, he promised to file a claim on my behalf. Never heard back.
    In early December the car wouldn?t start, so I called Kia Roadside Service. After a long delay, a guy showed up in a car ? not a tow truck ? and tested the battery. ?Kia?s known for its lousy batteries,? he said. The battery needed a replacement, he determined.  A tow truck was then called, another long delay, and my car was towed 35 miles to Kia of Stamford. The battery was merely dead, Stamford Kia said, needing a recharge. So tow was the unnecessary? How to get my car back?
     Kia Roadside Service has nothing to do with us Kia of Stamford. They are independent 3rd-party contractors. I?d have to pick the car up. A call to Kia corporate in California increased the frustration. They had no control over dealerships or Kia Roadside Service--pass-the-buck-a-rama. To be fair, after a few days of back and forth, Stamford Kid did drive my car back and parked it in the garage. It was a muddy mess, the clock wasn?t reset, and ?..
    I called Kia a few more times (service manager, dealership owner) and told them I couldn?t afford the car anymore. I had lost too much time at work. I asked them to buy it back from me. They promised to call me back with a price. Never did, even after I left a few more messages, emails.
     I?ve cut my losses and traded the Optima in on a new car. 
    - Douglas S.
  • A
    HUDSON VIEW AUTOMOTIVE SERVICE INC
    This is a bigger deal than meets the eye. The day before the service, Wednesday, I received a dashboard warning that one or more of my tires was low on air. I proceeded directly to the garage I normally use and the man on duty obligingly checked all my tires and identified one that was very low. He told me to keep an eye on it in case it has a nail in it. Sure enough, today I started out for a doctor's appointment and the dashboard warning popped up. I went directly to my garage again, and a
    different man on duty saw the nail. My tire was again filled with air, but I was warned that it would not last long and I should return to the Sears store (some distance away) right away to have it addressed, and that I didn't need to have the spare tire put on in its place. The woman on duty advised me that, unfortunately, she could not schedule me to have the tire checked and repaired until Monday (10/14/13).
    Not wanting to drive up to Sears and risk having the tire go flat on the way, nor having my spare put on unnecessarily, nor
    wanting to wait nearly five days to have use of my car again (I had experienced two urgent situation already this week that would have been disasters if I hadn't had my car), I was stymied. Then, I recalled that my daughter's boyfriend had directed her to a garage in our Village to have her car inspected on a Saturday -- a place that he and his family have been going to for years. That garage is Hudson View Automotive Service. I called and left a message on the voicemail and within a very short time Adam called me and told me to bring my car right in. I did and within 20 minutes the nail had been removed, the hole had been plugged and I was on my way, my blood pressure at a safe level and very happy to not only have my problem solved, but in a friendly, welcoming and highly professional manner.
    This is what I call customer service! I will definitely keep this garage and Adam in mind the next time I require service on my car.
    - Jeanne N.
  • A
    Ozzy's Auto Clinic
    I have had a very good experience.  I got them from www.tirerack.com.  Their prices are reasonable; it is good compared to what others are charging.  They have the owner’s cell phone number on the board in their waiting room in case one has comments or if one needs to get in contact with him directly.  They are very good; I wouldn’t be going to them if it were any other way.  If something happens to the vehicle and if something needs to be done, they talk with me, they bring me out to the shop and show it to me and they don’t do anything behind my back.  I am in the northern part of my county and I am going to be moving to the southern part, and even then, I am still going to be coming up a bit to use them.
    - jonathan m.
  • F
    Ozzy's Auto Clinic
    We bought two cars into this auto shop this morning at 7:30 am; one car was having difficulty "starting" and we were told after their "diagnostic" testing that it was our battery, as well as told we needed a new oil pan gasket, oil change and transmission fluid change, advising us that this would resolve the problems.  Five hours later and $561.13 later, we were returned our car only to find that the car did not start!  We went back in to the auto repair shop and were told they would retest the starter, electrical system, etc, which they should have done front he beginning, and then were told they would replace the starter and were left sitting in their waiting area for another 3 hours, at which time we were told the starter they installed was not working and would have to leave the car there over the weekend (this being Saturday) since now the car was totally not working, due to the fact that they took out the starter that was originally working, and installed a defective starter. We then had no alternative but to ask them to replace the starter with the one we drove in with, which at least was working and made the car drivable, and at 5:45 pm we were returned our car, which was in no better shape than we originally bought the car in at 7:30am, and we were out-of-pocket $561.13.  Needless to say, we are disputing the charges and will now have to take the car to another auto repair shop comes Monday morning.  So, 9 hours later minus $561.13 for repairs that were probably not necessary and for certain did not resolve our problem which we originally bought the car in for we now discover that they charged us for an Interstate Battery and they installed a cheaper battery in the car, as well as our tail lights are not working which we attribute to their improperly testing our electrical unit earlier in the day when checking the battery, etc.  DON'T GO TO THIS AUTO REPAIR SHOP!!!  THIS WAS A NIGHTMARE EXPERIENCE AND WE WOULDN'T WISH THIS ON ANYONE!!!  They were totally unprofessional while pack peddling the entire time trying to make excuses for not doing the job correctly.
    - Leslie L.
  • A
    NAPPY AUTO COLLISION
    Nappy (as usual) did a fantastic job to the right price. The car looks like new! the work was carried out to the highest professional standard and was on time! Got follow up calls and information during the work process, it has been a project that could not turn out any better! So much so that Nappy is working on my other car as I write this report.
    - Martin M.
  • A
    NAPPY AUTO COLLISION
    They’ve given us several years of excellent service on my car and my daughter’s car. Repairs, body work, tire sales, charging our battery in our driveway. Friendly people, honest prices. They give us free rides to and from home when we leave our cars. This time, as usual, we got an immediate response to request for service to my daughter’s car. The driver’s side mirror had been held on with duct tape for months, but the guys refrained from laughing. The air conditioner had been shot for a long time, and it’s perfect now. Nappy’s always leaves the car perfectly clean, and they don’t change the radio station settings.
    - Sondra A.
  • A
    HUDSON VIEW AUTOMOTIVE SERVICE INC
    He is excellent. I don't have anything to compare the prices with. I was told me that I need to do a list of repairs like the breaks and stuff and I brought it to him. He checked it out and told me that I don't need many on the list. That was wonderful. Many don't tell you that. He is great. Ever since I moved back here I have been using him. I will use him in the future.
    - Patrice H.
  • A
    CURRY HONDA
    I���m very happy with the dealer. I have been using them for twenty years. We don���t go very often for servicing. We take each car may be, once in three months or so. I don���t remember the cost. I know it���s expensive because it���s a dealer, but I feel that they are very confident and at this point I kind of really trust their judgement. I���ve had some major repairs over the years and I���ve had a lot of minor repairs too; with the major repairs I don���t feel like they were unnecessary because there were stuff that needed to be done. Their regular maintenance is very comprehensive. It���s easy to make an appointment. They usually stick to the time frame that they tell you, if it���s going to take an hour and usually it takes an hour. I usually wouldn���t say anything about the others but I���m just particularly happy with Curry Honda. They do a very nice job of maintaining the cars. I would continue to go there unless I buy another brand of car. I would use their services again in the future.
    - Stephen S.
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Auto Repair Shops in Croton On Hudson

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