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Plumber reviews in Coxsackie

  • F
    BENJAMIN FRANKLIN PLUMBING
    Before purchasing this service call, I called to ask about the
    service call and told the female employee that I just needed the furnace started. I was not
    told there would be any additional fees. She told me that they?d send a
    person that lived close to me (10 minutes away) since he is the one who works with oil and that they are getting out of the oil service business. Two guys came, not who they said they'd send. The furnace stayed on for a few hours and then went off. I was frustrated and called someone else. A week later, I received a second bill for an additional 100.00 (150.00 total for what took the second provider 10 minutes and it is still working).
    When I called frustrated, I was spoken to rudely and told that I must?ve heard wrong because they tell every customer that the 49.00 only covers their trip out. The guy told me that they have this same problem with so many people so that they always make sure to tell every customer the same things (ad nauseum was the term he used). I explained that I called to ask questions and perhaps I threw off her spiel but I wasn't told about extra fees. He said that I was mistaken, that she tells everyone.  Maybe  they have this problem with so many other people because they are the cause of the problem. Who knows, all I can say is that customer service is not their strong suit. Instead of blaming, maybe change the way things are done and hire people who know how to handle customer concerns. We did settle on 99.00 total. So now I have to pay 99.00 for them not to have started the furnace in a way that would keep it on instead of 149.00 (including the initial service call). 
    - Michelle F.
  • A
    Athens Plumbing & Heating, Inc.
    HE CAME RECOMMENDED TO US BY A NEIGHBOR. PETE HAS BEEN WORKING FOR US FOR YEARS NOW. HE IS VERY RELIABLE AND TRUSTWORTHY. THE QUALITY OF HIS WORK, HAS ALWAYS BEEN VERY HIGH AND HE IS PROMPT. THE PRICE IS FAIR FOR THE QUALITY OF THE WORK HE DOES.
    - MARY BETH I.
  • A
    BEARE PLUMBING AND HEATING
    He is very good. He doesn't overcharge you, he does his work by the hour or by a contract. Cost is per hour, but he is worth it!
    - VICTORIA S.
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Plumbers in Coxsackie

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