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Plumber reviews in Cortland

  • F
    Tech showed on time. Said cleaning boiler, but that a new one was needed due to issues they found and age of boiler. Tech arrived in white jumpsuit, left in white jumpsuit. No dirt on him at all from supposed cleaning. We had two other plumbing companies come within 2 hours of this tech leaving. They found the boiler was not cleaned at all and did not find any of the issues this company said were present. Had to fight with them with several phone calls with the tech, the manager, and finally a district manager to get the money returned. Price was $303+ for a service call and a supposed cleaning that never occurred. They told me they took pictures before and after cleaning, however, when I asked to see them. They were never produced. Took over a week to get the money credited back and they kept the service call fee. DO NOT USE.
    - Amanda A.
  • A
    Starting with the energy audit, Matt performed a blower door test and gave some recommendations for how to make our old brick house more energy efficient. Throughout the process, Matt was professional and knowledgeable with his recommendations. The work was split into three separate groups that came to our house, [1] the insulation and air sealing crew, [2] the furnace crew, and [3] the window crew. 
    The two guys that came and did the insulation arrived on time, were very friendly, and did an excellent job with the work. Knowing that house house was especially leaky, they were meticulous in the attic, being sure to seal every possible source of air infiltration. 
    The next group that came were the furnace crew. Again, they arrived on time and were very professional with the installation of our furnace. 
    Where I was really blown away with Halco though was their window crew. We had previously had three windows replaced with another company, and were hesitant to have Halco do our windows as we knew their reputation as an energy company, but hadn't heard much about them doing windows. I couldn't be happier with our choice to use them. They offer Sunrise windows, which have an excellent R-Value for the price. Every day, Larry and the window crew arrived on time and were some of the most professional people we have had to work on our house. Taking a few extra days because of the difficulty of the trim work, Larry made sure to take his time on every single window until they were perfect. He even was able to reinstall a 120 year old stained glass window we had in our barn in a way that would preserve the window and keep the house energy efficient. 
    Overall, I really couldn't be happier with our decision to use Halco. Their customer service is absolutely excellent and they offer service at a top-level quality.
    - Casondra C.
  • A
    My mom called JMS Plumbing and heating for a second opinion on her furnace that had been taken out of service and tagged by another company. The other company had turned off the gas, cut the thermostat cable and tagged the furnace.  The other company told my mom that the furnace had a cracked heat exchanger and bad burners.
    Jim Romer from JMS Plumbing and Heating went to my mom's house on a Saturday to check out the furnace.  My mom asked me to be there and meet with him because she doesn't know anything about furnaces.  At first glance of the furnace Jim was betting that it could be fixed and didn't have a cracked heat exchanger.  He explained to me that some companies will tell people they have a cracked heat exchanger and scare them about carbon monoxide poisoning just to sell new furnaces.  Jim said that CO poisoning is a real danger if there is in fact a cracked heat exchanger, but that he doubted this furnace had one.
    Jim turned the gas back on and lit up the furnace.  He noticed that only one out of three burners was lighting.  He said that sometimes the burners get clogged up or corroded and that they need a good cleaning with a wire brush.  He cleaned the burners and cleaned the orifices and reinstalled the burners.  The furnace worked fine after that.  He tested the furnace with a CO meter and found no issues.  He said that the heat exchanger wasn't cracked at all.  
    Jim charged my mom a very reasonable amount for the service.  In fact, he probably could have charged a lot more considering he came out on a Saturday!
    Jim seems to be a man with integrity and I wouldn't hesitate to call JMS Plumbing and Heating in the future with any plumbing or heating needs.
    - Joshua C.
  • A
    With a little on the job ingenuity the furnace was installed and registers also installed and after a test run all works beautifully so far...the foam insulation was strategically and patiently applied to seal out any drafts as per the correct numbers that a door blower test indicated. Steve our salesman, Jim and Eb the installers as well the insulation crew..were professional, meticulous, informative and cordial a great bunch of guys..Other heating, plumbing, etc. businesses could learn from the standard they set for themselves. I have nothing to compare the cost with but for the quality of work it was probably worth a little more than we expected
    - Michael B.
  • F
    Started calling Ed the first week of March.  Needed a new rod in the hot water heater because of hydrogen sulfide gas in our water.  After several weeks of calling he finally sent someone to look at it.  This cost me $65.  $40 for the service call and 25 for labor although the guy didn't do anything.  The guy said he'd have to take it outside to work on it.

    Called and called again.  Finally the guy comes down to change out the rod.  He couldn't get it apart. 

    Called and called again.  Each time I spoke to the secretary.  Not once did I speak to Ed or did he come and talk to me about any projects.  I explained that I was looking for someone to replace the rod in the hot water heater, see if someone could hook our spring back up, and we were going to need a new furnace.  I called every week.  I'd get this Thursday or this Friday.  No one would show and no phone call that they would not show.

    I finally spoke to Ed.  He said that he would call me with a date to come down and look at the spring project.  I have not heard from them since and have moved on to other providers.
    - Mary C.
  • A
    The bank required us to have a well drilled on our property when we bought the house, but we did not hook it up. We continued to use the spring that was connected to the house for 35 years. On the evening of August 15 local flooding of a creek across the road took out our spring and we were without water on Friday.

    Late Friday I called Randolph's and left a message. They got back to me Saturday morning and was out to the house by 8:30 a.m. to look over the job. He explained thoroughly everything they would have to do. Monday evening, August 19, they came to the house with an estimate. We were unsure whether to try to test the well first, or to just put it in. Randolph's called us Tuesday evening with some questions. We also had many questions about water safety, what to do if the water wasn't good? Would we have to drill another well and so on?

    I asked Randolph's to come to the house after work on Thursday August 22 to chat. He did and answered all of our questions including a temporary option to just get water into the house. We decided to just get it hooked up. He told us on Friday he would call the gas company to mark the gas lines as the well is near or gas meter. He told us to call him as soon as we saw that done.

    Monday afternoon the gas company marked the gas lines and I called that evening. He told me he had already told his backhoe guy he would have a job that week, he would call him to see when he could be there and then call us. Wednesday morning, August 21, at 7 a.m. he called to let me know he could be there at 8 a.m. to start the project if that was ok. I said yes and he was there at 20 minutes to 8. All the crew were friendly and polite and they tried to accommodate us in every way. By 2 p.m. we had good water in our house.

    These guys were friendly, helpful, professional, and right on it from the get go. I would highly recommend them to anyone.
    - Mary C.
  • A
    We pay per job. They are very reliable and have a good price. They are local and come quick. You don?t have to wait for them to get back to your for a week. The owner, Mark, is a really nice guy. They are nice people.
    - WENDY S.
  • F
    The company owner, John, came to my house and proceeded to tell me what he was going to do in my bathroom. Everything that I wanted was too expensive. Keep in mind this is a very small bathroom there is barely room for a shower, toilet, sink & we were talking about spending more than $11,000. He obviously was pushing the cheapest materials on me(like a cheesy vanity with a FORMICA top) & intended to charge me top dollar. Probably stuff he already had lying around & was trying to get rid of. After we talked about the project for a while John sat down & came up with an estimate. He gave me an estimate of an estimate & it was above $11,000. I don't remember the exact number as this was over a year ago. Then he asked for a $100 deposit for a detailed estimate & a computer drawing (auto-cad it was not), refundable if I accepted the bid. I should have backed out here but I am(was) a sucker. My wife & I later accepted them to do the work. I did all the demo & rubbish removal myself. Then I went & chose the things that I wanted (the toilet, sink faucets etc.) on-line & asked Crown to use those items for the job. I know these items didn't cost more than maybe 2000 dollars because I picked them out but they are good quality products from Kohler and Moen. The shower that they picked out for me, a three piece fiberglass unit, maybe another 300-500 dollars. Of course they were so busy that they scheduled the job to start like 3 months later right around Christmas time. Anyway December comes along and they send one guy to do all the work. This guy was a complete hack. This job that they told me might take about two weeks ended up taking two months and the work is piss poor. I think the guy was high most of the time and he spent a lot of time hanging out with the neighbor who also works for Crown Construction instead of getting any work done. This guy (the foreman), obviously had no plan and limited skills. He had to re-frame part of the shower because of poor planning and then tried to charge me extra to fix his mistake. He wired outlets wrong and I just fixed that myself. That's when I discovered that the outlets weren't anchored solidly in the wall and they were pushed in. The guy actually tried to stick the outlets in place with joint compound I made him fix that (not very well). Then he forgot to wire the mandatory smoke alarm so I had to help him do that. All the while he is saying that none of these mistakes are his fault. IT'S HIS JOB I'M PAYING MORE THAN $11,000 for this crap work. The list goes on and on about this guy. Then there is the plumber who kept coming in and out and complaining about he has other jobs to do. He spent more time on the phone than ever getting anything done. Anyway he sent his nephews or sons or whatever to do the work and when they were done the shower head is way off center and a slide bar they installed keeps falling apart. It was just an endless nightmare I am angry every time I go in the bathroom. Do not hire Crown.
    - James G.
  • A
    problem fixed
    - Jayne C.
  • A
    - Mary C.
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Plumbers in Cortland

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