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Optometry reviews in Clifton Park

Real People ~ Real Reviews ~ Real Results

  • Chrissy and Heather are awesome opticians for helping to select eye glasses. I've gotten my glasses there several times. They help me find ones that look good on me and fit well (Its nice to have an opinion! Plus they found which frames had the small bridge size I needed for comfort.) I had a problem with a lens and they sent it back to the manufacturer and quickly had the problem fixed. I plan to go to them again.
    - joyce l.
  • Dr Dale Ching had been my eye dr for at least 15 yrs. He is excellent - takes the time you need, is patient to explain as much as I need (and I tend to be a skeptic). He works very hard to try and solve problems - like when I used to wear contacts and switched brands because they'd come out with one that was better for dry eyes. Also when the QC for a brand I liked dropped, he tried several others to get what I needed to feel comfortable.
    The office staff is very knowledgeable. Billing always knows what's going on and handles everything very well. There seem to be many opticians available to assist with choosing frames. They will make suggestions - without trying to up-sell - and will be honest about what suits a person's face and what is not flattering. They also are very patient, helpful and knowledgeable about adjustments.
    My partner saw Dr Carson at this practice recently, and he was just as excellent as Dr Ching (who he'd seen previously, but was on vacation when he wanted to be seen). He diagnosed my partner's cataract and had his staff arrange everything with the Cornea Consultants after explaining all about the options. Really top-notch service by all involved.
    This year I had to find another optician as Saratoga Vision doesn't take my new insurance. The Dr was good, but the staff was indifferent and not too helpful. I'm considering paying out of pocket to go to Saratoga Vision next year.
    - cynthia p.
  • I saw Dr Nancy Starr. She was punctual, friendly, knowledgeable. The opticians were only fair. Dawn is very friendly and kind of helpful. The other optician - not so much. When I asked her opinion of various frames on me, she kept telling me it was up to me.
    Dawn at least got a bunch out for me to look at that she thought I might like, but also wouldn't put herself out as to what looked better or what didn't suit me. I am used to Saratoga Vision Assoc (Dr's Ching and Carson) staff who will suggest styles and tell you what they think suits you or doesn't.
    I had a problem with the script - correction for astigmatism I just couldn't get used to, so I had to see Dr Nancy again. She was very knowledgeable and willing to explain what was going on with my eyes, and even came out for a couple minutes when I was working with Dawn, the optician on frames. When I had trouble with one of the pairs of glasses after I picked them up, Dawn really tried to help with my insurance. However, I had to do all the follow up to get it straightened out.
    Rest of office staff is ok, but doesn't seem to put themselves out to be overly friendly.
    - cynthia p.
  • The experience was great. I got a whole battery of tests that I needed and I have to go back in September. They were very thorough, the staff was very professional and friendly. They were very punctual and got me in the next day. I called one day, and they told gave me the first available appointment. The doctor explained everything to me.
    - Robert H.
  • I was able to walk into the store, talk to someone about what I needed...new frames and lenses....they showed me the selection in my price range and I was able to find something I was interested in....they fit me for the frames in record time and I came back a few days later to pick up my new glasses...would recommend..
    - Faith G.
  • Optometrist was ok. time to get the new glasses made was longer than expected. Because there is a lab at the facility, I had expected them to be same day. However, it took over a week because the new glasses are bifocals.
    - Reigh W.
  • I had been seeing her as I was having problems with the fitting of my contacts. When we found a new contact I had a bunch of other brands we had been trying and she was willing to exchange the unopened boxes for trials in my brand. That saved me a couple hundred dollars. She took the time to work with me and pinpoint my problem.
    - William R.
  • My family has been going to Dr. Starr's office for the past 5 years, and we've loved them. Dr. Starr is very thorough, friendly, listens well to patient concerns, doesn't hurry them through the exam, and explains things to me better than any optometrist (or doctor) I've ever had. He's good with kids too, and his waiting room has a small children's area. His staff is also great. I've had no problems making appointments or ordering contacts/glasses from them, and they've adjusted my son's glasses several times for us for free when he's bent them. One of the office staff, Dawn, is very talented at helping choose frames. This is one of the few doctors I trust and look forward to visiting.
    - TODD R.
  • I had called my health care provider and was told I was entitled to two pair of glasses...my yearly allotment and a pair of glasses following cataract surgery....they spent approximately an hour trying to figure out how to submit the form to make sure it was going to be covered my my insurance..the bottom line is that they submitted the form improperly and I am still trying to get them to resubmit a corrected report to the insurance company......I am hoping this has a happy ending!
    - Faith G.
  • I had noticed my reading prescription was no longer adequate. I was having a hard time reading things on my iPhone and also small print on things like drugstore items--could no longer read the labels! I called Dr. Starr's office to make an appointment and was able to get one at a convenient time just a few days away. The person who made the appointment was courteous and efficient, and everything was all ready for me (my chart of past visits, insurance info, etc.) when I arrived.
    After a brief wait, an assistant brought me over for some screening tests--whatever they do when you look into those scopes. Click the button when you see a small X pop up (I think that's to check peripheral vision and screen for macular degeneration or other problems), check my retinas, do a glaucoma test. It was all done efficiently and courteously. When I was done with that, the assistant brought me into the exam room, where I waited for Dr. Starr to finish with his current patient in an adjacent room.
    Dr. Starr came in after a brief wait and was friendly, courteous, efficient, and professional throughout. He was very patient as I took my time comparing lenses (and quot;which is clearer, 1 or 2and quot;) as he switched between various combinations that would work for me. I wear progressive lenses, so he was careful to measure a variety of distances for a proper prescription. He also took some time to offer some age-appropriate counseling for eye health, talking about the importance of good overall health and how vision problems in advancing age are often related to systemic health problems. He talked about everyone's propensity for getting cataracts if they live long enough--just a variety of things about overall health and eye health in a very helpful counseling session, if you will.
    After we finished, I went over to the optical section to work with his optical specialist to pick out frames and lenses. I wasn't sure what I wanted, so she brought over a variety of frames for me to try out based on a few preferences I gave her. You can also feel free to walk around and look at everything on display and pick out your own if you want, but I get too overwhelmed when I see a lot of choices and was happy to have her just put down 6 or 8 decent choices for me. She could have brought out super-expensive frames, but she didn't. All the choices were reasonably priced (if there is such a thing as reasonably priced eyeglass frames! often I doubt it!). I finally picked a set of frames, then we discussed lenses and the coatings I wanted, and I was offered a package price that I thought was very expensive (but I think decent eyeglasses are very expensive no matter where you go), but I also knew that the pricing was competitive and that it was worth the money to me because--well, you'll see why in the next paragraph. The glasses came in about a week to 10 days later, as expected, and they called to let me know and I came in to pick them up.
    As it turned out, I felt the distance part of the progressive lens prescription was off. I couldn't read a sign about 20 feet away, when with my old glasses I could easily read it. Within a minute or two, Dr. Starr had come around to the front, overheard that I was expressing doubts, and came right over and started testing the lenses with me by putting lens adjusters in front of the glasses. When he realized that my vision was indeed much better with a lens adjustment, he just had the optical specialist take the glasses back, and he instructed her as to the rework that was needed. He explained that he felt he overcompensated by giving me a slightly stronger prescription than I needed, but that obviously it was just a little too much. So with no problems, no doubts about my evaluation of the glasses, he just took care of the problem and sent the glasses back for new lenses. And I had every confidence that he would do that, based on past experience, which is why I felt okay about spending the money at his practice for the frame/lens package. When I tried discount chain providers for a few years, I never felt I had very personal attention or even the same person from one visit to the next. And I'd like to support independent practitioners like Dr. Starr, anyway.
    The reworked glasses came in a week later, I picked them up, could see everything crystal clear--better than my old prescription, definitely--and it's all good.
    - Joel F.
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