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Home Remodeling reviews in Cleveland

  • F
    Murtaugh Restorations
    If you want to pay professional prices for a DIY job, hire Murtaugh. We had a large in-law renovation done for my disabled grandmother, it was a $15,000 job. There was not one aspect of the job that was not done either unprofessionally, had to be redone, or to this day is still not right. We had two different plumbing leaks they had to return and fix, a toilet drain and toilet water line (see photos). The business owner, his son, and his wife all came into my home and said that flooring would not be acceptable in their own home, but to date they are unwilling to fix the issues and have only offered verbally a $2000 credit for the flooring (which is not indicated on the final invoice). There is no way I can obtain acceptable flooring for $2000. The last time we spoke on the phone about the issue of the flooring, I was told he would be sending this all to his attorney and he HUNG UP on me. The owner himself told me that the flooring selected was not the right flooring for my house, but he will not take responsibility for it. The flooring we chose was one of the four flooring options I was given by his representative. (My flooring and tile choices were made via cell phone picture by the way.) There are wide seems all over that are raised and not only visible but catch on your feet. A piece of trim needed to be stained and was not taped to protect my cabinets, sloppily leaving stain on my kitchen cupboards. A light was installed off center and had to be reinstalled. The L shaped shower curtain bar was not level and not strong enough to hold the curtain, and a support rod had to be added. The toilet they moved was not installed to code and had to be moved and reinstalled. The tile work was not done professionally and corner pieces were uneven and sloppy. The first time the flooring was installed there was a place that was so tight the piece popped up out of place, and had to be fixed. The ends of the laminate flooring were cut too short in many places leaving large gaps at the walls, and had to be cut again and reinstalled. I bought the light fixtures myself having been told I would be reimbursed and it was never reflected on the invoice. I have expressed that we should receive a credit for the flooring, but despite saying he will settle with me he did not respond and sent another invoice with zero credit for the flooring applied. In addition to there being no credit he has added over $500 for a handicap toilet that I never signed a change order for. I have paid nearly $10,000 already and they are now threatening me with a Mechanic's Lien for the balance. Stay away!
    - Daniel T.
  • A
    McKean Building & Remodeling Inc

    We were planning a major renovation and requested an estimate from McKean Building. Mike McKean came to our home to get the initial information and returned a couple of weeks later with the estimate. He also had to make an adjustment to the estimate due to some alterations that were decided upon. Those were emailed to us. Each time Mike was prompt, courteous and very professional. He was easy to speak with and helped us to picture our whole project more clearly. Mike provided us with a lengthy list of references, and we did contact several of the people. We also went to the home of one of the customers who was having another project done at that time. The people had graciously invited us to see Mike's work. We were pleased with the quality of work we saw, and the customers had many positive things to say about Mike and his crews. We obtained two other quotes for the work to be done at our home and chose a different contractor. Mainly this was due to price with other factors being quite similar. We would consider hiring McKean Building another time should the opportunity arise.

    - Linda W.
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Home Remodeling Contractors in Cleveland

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