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Concrete Repair reviews in Clarence Center

  • A
    Real Help Decorative Concrete
    Josh and his team did a superb job.  Josh helped us with the size, shape and colors to choose.  He had many pictures from past work that he'd done.  We got other estimates and decided to go with Real Help Concrete, which was the best decision we could have made.  They'd done patios for two of our neighbors and we knew we wouldn't be sorry.  He also follows up after the job to make sure we were satisfied.  I would choose them again in a heartbeat!
    - Sue T.
  • F
    PLEASE SAVE YOURSELF, AND YOUR  STRESS LEVEL and DO NOT HIRE!!! In Oct 2015 we had a 700 sq ft stamped concrete patio put in by Bob and Al Broad and their team. They did show up promptly to do the job. When they finished there were drip marks of staining down the front of  one of the one stairs and all down the front of the patio itself. When I pointed it out to Bob, who went off the handle strongly telling me in a not so nice way that was all in my mind. Finally of 30 mins of belittling me, even appalling the neighbor( who was nearly 200 ft away and could hear him), because he was talking to me in such a manner, he attempted to fix the problem (it still wasn't to our liking, but at this point we just wanted to be done with him). When he was done he did admit that the drip marks were there and when I asked why, he said it wasn't done right. He told us that because of our trouble he would reseal for free in 3 yrs, because we wouldn't need it till then.  After he left my husband and I never used the patio, we were afraid to do anything to it, besides winter was coming. We never even cleaned the grass or the gardens around it leaving everything as is. WELL, not 6 months later after the snow was gone the entire patio was showing bald spots (no staining) and the entire patio had white spots through out. After contacting R Broad a few times, I was finally told by the person who answers the phone (that poor girl), that Al was out (they never told me they were coming or that they came) and he said that the patio was filthy and needed to be power washed. I explained it wasn't dirt that what the coloring looked like, but I cleaned it anyways, taking pics before, during and after and guess what IT LOOKED THE SAME. So the concrete experts (As Bob will tell you, there is no one better then him) can't tell the difference between dirt and flawed coloring in concrete. Finally Bob called me, which I cringed having to talk to him, because the customer is never right, he knows everything. He told me that all patios look like that, he is the best in the business and I was over reacting. Well if all his patios looks like that, let that speak volumes. He told me it is a simple touch up job and he hadn't even come out at this time to see for himself what was going on. I don't know how a 700 sq ft patio repair is a simple touch up?! I asked if he could please come look at it himself and that I wanted to be there to show him my concerns. His reply was "I have eyes, I can see what is going on". Funny, cause Al had eyes too and he claimed it was just dirt. He then told me that it must be our fault that we must have cleaned it too much, and since he doesn't live here he can't claim that we didn't. How'd he guess it, I was out there ALL OF WINTER cleaning my patio, cause I have nothing better to do. You can't have a simple conversation with this man, he over talks you and has an excuse for everything (and keeps telling you how great he is, and he is the best in the business), all I want is him to fix the issue without belittling me telling me I'm unreasonable, he doesn't even have to admit that they did something wrong, just fix it without blaming the customer!! I guess that's being too unreasonable in his eyes. Needless to say I couldn't take it anymore so I promptly contacted the BBB to file a complaint and guess what.... well Bob finally came out to look at our patio. I didn't even want to talk to him so my husband went with him to look at the patio. I can't tell you what the conversation was, only that all I could here is Bob yelling again, and my husband barely able to get a word in. I think he finally realized that he was scaring my son, so he sort of changed his manner. He called later saying that he would be out the next day to re-seal the patio so I could enjoy it for Mother's Day (a little late to be nice), however we had to power wash the patio ourselves. Well he did come the next day to seal. The coloring still doesn't look as rich as it did when it was first done, but I hope we are done with them forever!!!

    - michael g.
  • A
    Real Help Decorative Concrete
    Everything was done professionally, and even though I had never met any of them they seemed like they wanted to make our pour the best they have ever done,
    - Gregory W.
  • A
    Bravo Concrete Maintenance LLC
    Service and quality of work was above average.  Owner is very knowledable and throughly explained all options.
  • A
    - David D.
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Concrete Contractors in Clarence Center

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