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Founded 1977 • Angie's List since July 2006
B Rated | 39 Reviews
A few reviews for this pro…
RATED
03/31/2018
DESCRIPTION OF WORK
Fireplace masonry
CATEGORY masonry,chimney repair
RATED
09/04/2017
DESCRIPTION OF WORK
Inside of our chimney was deteriorating.
CATEGORY masonry,chimney caps,chimney repair
RATED
01/23/2016
DESCRIPTION OF WORK
Insurance claim. Company was hired to repair/replace masonry and mantle/columns. Their contract is not in the customer's best interest. My mantle is nothing like the one removed. The masonry work was never cleaned or sealed. Woodwork that was removed was not replaced; thus, the work was unfinished. The employees were rude. Highly disappointed.
CATEGORY masonry,chimney repair
SERVICE PROVIDER RESPONSE
My name is Marc Gagne. I am the owner and General Manager of AAA Timberline Inc. and have operated my company in Western New York for 39 years. We are A+ Members of the BBB of Western New York, The Home Improvement Council of Western New York, The Chimney Safety Institute of America, The National Fireplace Institute, The National and New York State Chimney Guild's and The Buffalo Claims Adjusters ...RATED
05/30/2014
DESCRIPTION OF WORK
Repair the front chimney on my house and install a liner in the back chimney.
CATEGORY chimney repair
SERVICE PROVIDER RESPONSE
Angie's List Members, I’d like to clear up some confusion with Angie’s List members regarding this complaint. First and foremost I want to let everyone know that I took pictures of this chimney as I do all of the chimneys we repair. I take those pictures to have a record so that the crew chiefs of our company can review the repair estimate and the photos to determine what type of scaffolding and r...RATED
12/23/2013
DESCRIPTION OF WORK
Do masonry work outside on our chimney. Clean the wood stove. Scan the chimney.
CATEGORY chimney sweep,chimney repair
SERVICE PROVIDER RESPONSE
Good morning [member name removed], I spoke with [member name removed] who contacted me on your behalf on 12/23 regarding the problems you were experiencing with our service. I explained to her that our offices would be closed for many days during the upcoming holidays and I also told her that I would be in touch with her or you after the holidays to make an appointment to come out to inspect the ...Chimney and masonry repair, chimney sweeping and inspections, Wood and gas fireplace and insert Sales and Service, Emergency service, Insurance estimates and inspections, Internal video chimney inspections and evaluations, Chimney caps and screens installed, chimney waterproofing, water leak inspections and repairs, chimney flashing leaks and repairs, CSIA (Chimney Safety Institute of America) Technician inspection and reports, Real estate inspections and reports, Safety inspections and reports.
Pest and animal removal from chimney or fireplace.