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AAA TIMBERLINE INC

Founded 1977 • Angie's List since July 2006

B Rated | 39 Reviews

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Description

For over 36 years AAA Timberline has been servicing chimneys, fireplaces and stoves in Western NY. We work with homeowners, businesses and insurance companies to inspect and repair all types of chimneys, install gas and wood burning fireplaces and inserts, and provide the knowledge and maintenance to keep them working properly. Most of our business is dedicated to masonry repairs and the installation of chimney liners and fireplace inserts, but we also assist our customers by providing chimney sweeps and when needed, video inspections of their chimney system. Our technicians are certified by the CSIA....

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A few reviews for this pro…

F

RATED

03/31/2018

Awful. Mr. Cagney so friendly prior to securing contract. Not so friendly and accommodating once started. To anyone reading this, don’t use them.

DESCRIPTION OF WORK
Fireplace masonry

CATEGORY masonry,chimney repair

A

RATED

09/04/2017

Great. The owner came out and took pictures of the chimney inside and out. Explained why the inside was deteriorating and what could happen down the road. He sent us the pictures and estimate. We went with it and were extremely happy with the results. The guy who came out to do the work was wonderful. The job is perfect!

DESCRIPTION OF WORK
Inside of our chimney was deteriorating.

CATEGORY masonry,chimney caps,chimney repair

F

RATED

01/23/2016

Awful. In the future, I will ensure a contract serves my needs - not the contractors.

DESCRIPTION OF WORK
Insurance claim. Company was hired to repair/replace masonry and mantle/columns. Their contract is not in the customer's best interest. My mantle is nothing like the one removed. The masonry work was never cleaned or sealed. Woodwork that was removed was not replaced; thus, the work was unfinished. The employees were rude. Highly disappointed.

CATEGORY masonry,chimney repair

SERVICE PROVIDER RESPONSE

My name is Marc Gagne. I am the owner and General Manager of AAA Timberline Inc. and have operated my company in Western New York for 39 years. We are A+ Members of the BBB of Western New York, The Home Improvement Council of Western New York, The Chimney Safety Institute of America, The National Fireplace Institute, The National and New York State Chimney Guild's and The Buffalo Claims Adjusters ...
D

RATED

05/30/2014

Called for estimate upon noticing the front chimney was crooked with bricks having been significantly loosened over winter.  No bricks had fallen out, but my previously straight chimney was now S-shaped.  It was clear that the joints between the bricks at the top of the chimney were wider than they had been previously.   Agreed to have this firm fix the chimney.  To cut out, remove, and replace lo...

DESCRIPTION OF WORK
Repair the front chimney on my house and install a liner in the back chimney.  

CATEGORY chimney repair

SERVICE PROVIDER RESPONSE

Angie's List Members, I’d like to clear up some confusion with Angie’s List members regarding this complaint. First and foremost I want to let everyone know that I took pictures of this chimney as I do all of the chimneys we repair. I take those pictures to have a record so that the crew chiefs of our company can review the repair estimate and the photos to determine what type of scaffolding and r...
F

RATED

12/23/2013

They didn't complete the work with the money that we paid. They refused to give us the scan of our chimney. Horrible horrible service. The guy I have out at my home now is having clean up their work. I would never recommend or use them again. They refuse to give us the results of the scan they supposedly performed. I would not want anyone to deal with these people.

DESCRIPTION OF WORK
Do masonry work outside on our chimney. Clean the wood stove. Scan the chimney.

CATEGORY chimney sweep,chimney repair

SERVICE PROVIDER RESPONSE

Good morning [member name removed], I spoke with [member name removed] who contacted me on your behalf on 12/23 regarding the problems you were experiencing with our service. I explained to her that our offices would be closed for many days during the upcoming holidays and I also told her that I would be in touch with her or you after the holidays to make an appointment to come out to inspect the ...

Services Offered

Chimney and masonry repair, chimney sweeping and inspections, Wood and gas fireplace and insert Sales and Service, Emergency service, Insurance estimates and inspections, Internal video chimney inspections and evaluations, Chimney caps and screens installed, chimney waterproofing, water leak inspections and repairs, chimney flashing leaks and repairs, CSIA (Chimney Safety Institute of America) Technician inspection and reports, Real estate inspections and reports, Safety inspections and reports.

Services Not Offered

Pest and animal removal from chimney or fireplace.

General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard, Financing Available
Emergency Service
Yes
Warranties
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