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Door Installation reviews in Churchville

  • F
    Comfort Windows
    We were extremely disappointed with the overall quality of workmanship and materials provided by Comfort Windows and Doors.
    Here are a few examples:
    We discovered after the first year of having our windows replaced, that the majority of the windows were installed with standard drywall screws instead of the Zinc screws which were supplied and recommended by the manufacturer. As a result of using the incorrect installation screws, the white vinyl sills had rust stains. I took the initiative to investigate the matter myself and discovered that standard interior drywall screws were used to install our windows instead of the Zinc. We had to arrange an appointment with Comfort and have them remove all of the incorrect installation hardware and install the correct screws. There were also problems with many of the window screens, either not fitting properly or damaged. We found that many of the new Comfort windows were installed damaged. Therefore, new windows had to be ordered and another appointment had to be set-up with Comfort to replace all of the defective windows.
    One of the windows originally replaced was a large bay window, and after the Comfort Installation crew left we noticed multiple large hand-prints on the glass. We attempted to clean the glass the next day and discovered that the hand-prints were between the glass panels of the window assembly, a problem that occurred during manufacturing. We had to set-up yet another appointment with Comfort to have this window replaced.
    We ordered an expensive front door assembly and after the first year the door had warped and buckled. There were very distinctive ripples on the surface of our new metal door. This door has been replaced three times so far and it is still rippled as of this date. We have basically given up, our front door looks terrible.
    Comfort installed a new front storm door that turned out to be defective as well and had to be replaced. In addition, we discovered that the striker jam was very loose when you closed the door due to improper installation. We had to arrange another appointment to have Comfort repair the door.
    The new vinyl siding faded so quickly, about four years in total, that we hired another contractor to remove it and install another manufacturer's product.
    - Mark U.
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