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Electrician reviews in Chittenango

  • A
    Krystal Jayne Systems, LLC
    Pat was great to work with. He was very responsive, professional and reliable, and his fees were reasonable. When one of our light switches was defective, he came out to replace it right away. We will definitely use him again for any future electrical needs.
    - Melinda K.
  • B
    CNY Handyman Inc
    We hired O'Tooles Handyman Service to remodel a basement room (drywall, windows, and lighting) and perform drywall work upstairs replacing a 70's era stone wall (plaster stone glued onto painted drywall). 
    O'Tooles does not offer a single quote like other contractors which covers both materials and labor.  Instead, they write an estimate.  The estimate is their guess at the total materials needed and total hours of labor.  The bill you pay at the end is for any materials purchased by them plus the total of hours labor (literally number of hours times the hourly rate).  They purchase all materials at Home Depot by default, or you can supply the materials.  They do not markup the materials they purchase, although they do charge per-hour labor for the time that their folks are buying materials and travel time to/from Home Depot.
    Our observations from the job.
    1)  While O'Tooles does not markup materials they purchase, we did have challenges with materials estimates.  The original estimate, which was given by the person who did the work after an on-site inspection, was significantly lower than what the initial materials purchase ended up being (it was estimated at "a few hundred dollars" and it ended up being more than 1700, and there was additional material cost past that).  In fairness, part of the overrun was caused by changes we asked for in the job and additional work needed after the wall was opened, but the estimator (the guy that was on site doing the work) did a very poor job at estimating and then relaying that estimate (and the increase in materials cost) to me.  If I had to do it over again, I would have the estimator detail the materials list and costs at the time of estimate, and again as we changed the scope of work, in order to avoid substantive misunderstandings.
    2)  All labor is billed by the hour.  Unlike other contractors who give a quote for the job (and who then have an incentive to complete the job as soon as possible to maximize their profit), O'Tooles only gives an estimate for total labor hours.  This is both a bug and feature.  O'Tooles will say this is a feature as this allows the customer complete control over the number of hours paid for and this would be correct.  The bug in this approach, however, is that this forces the customer to very closely monitor the hours worked by the on-site personnel and ensure that each hour is being used in the way they want.  In other words, much of the management responsibility is shifted from O'Tooles to the customer.  We didn't quite realize that for a few days and after an "interesting" conversation with O'Tooles in which we threatened to have them leave (and they came closer than they think to that), we came to an agreement and was able to mostly complete the job.  My recommendation, based on this experience, is to only use the per-hour labor rate for smaller jobs (like up to a few days of total labor) and insist on a fixed-price labor rate for larger jobs than that.
    The work performed was satisfactory.  The on-site guys, working with us, were able to come up with solutions to issues as they arose (when you open a wall, you never quite know what is going to happen). 
    Based on our experiences, we would not recommend O'Tooles for large jobs (weeks of work) but would for smaller jobs (days of work) primarily due to the way that they bill for labor.  Ironically, we ended having them do less work than we originally wanted because of that despite having two contractor quotes in-hand for less money and more work than O'Tooles performed.  We picked O'Tooles because of their good rating on Angie's List and, as stated before, would not use them for any large job again.
    - Richard C.
  • A
    Jeff Salerno Electric LLC
    Chad was there to attend to the electrical problem but looked at everything I asked him to and a few that he thought he ought to. Even though the stairlift was not his problem, he saw the importance to my mother. He talked to the company and got it working so the technician didn't need to come out. Next he checked the alarm system and helped get that set up also...again out of his purview. While working on the electrical box I asked why there seemed to be smoke around one of the lights. He looked at it and we discovered the strike had set of the steam shower which he figured out how to at least shut off the main valve...again extra. He checked every plug in the house and told me when he couldn't do something and gave good advice. We are just moving into the house and he will be our electrician from now on. When you find someone good at his job you never want to let him go!!
    - Vic M.
  • A
    Bruce is very competent and conscientious.He has rewired most of the outlets in our old house(1850's) and put in a new service. He makes sure things are up to code and checks for fire hazards. He tries to recommend ways to save on using so much electricity , saving money for the homeowner. He's polite and courteous. He has very fair pricing and is honest....a refreshing experience nowadays. We would highly recommend him without reservation.
    - Sandy L.
  • A
    Jeff Salerno Electric LLC
    I returned home from a trip to find that my electric service had been seriously damaged by a lightening strike. Salerno Electric responded promptly to my call. They provided a complete estimate and came back right away to repair the damage. Most significant to me was that in evaluating the symptoms Mr. Salerno suspected a damaged wire within the walls. He removed and replaced the wiring. The original wire was melted and blackened to bare metal. His thoroughness was greatly appreciated.
    - Edward N.
  • A
    Affordable Solutions by Brian
    Overall I was very pleased with the service performed both from a standpoint of timelyness and professionalism.  I would not hesitate to call on Brian again or to recommend him to others.
    - Thomas D.
  • F
    Palmer Electric Inc
    It went poorly.
    I am very disappointed in this company.  I had an apparent lightning strike at my home which scorched outlets and put at least one circuit out of service.  I called to have them come to my home to determine what was damaged and repair same.  They advised me that they were busy and could not make it for perhaps two weeks, unless I paid a premium.  While this is not an immediate emergency, it has the potential to become one as the wiring in the house is likely damaged.  I would have expected a better response given the situation.
    - Edward N.
  • A
    Palmer Electric Inc
    It went very well. They had someone come out to give me an estimate done and they got the work done very quickly and accurately. They were very professional and punctual. They did what they said they were going to do and when they were going to do it.
    - Deborah M.
  • A
    Jeff Salerno Electric LLC
    Very professional and nice. Got all the work done in a day and was done neatly. Everything that I asked to get done was done. Pricing overall was as great as the work done.
    - Jessica C.
  • A
    Affordable Solutions by Brian
    Perfect performance, communication and professional all the way.
    - Richard I.
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Electricians in Chittenango

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