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Auto Repair reviews in Chittenango

  • A
    Chittenango Auto Repair
    Mike Knittel is the guy I dealt with. My experience with him was excellent. He came highly recommended from a relative who used to work in the auto business. He is considered highly reputable in the area. I thought that he was reasonably priced. I thought that the amount of time he took to do the work was very reasonable. It only took like a day. He is easy to work with as far as personality. So, I was really quite pleased with the experience. He charged me about $380. I would use his services again. His service was exceptional.
    - Scott R.
  • F
    There was lack of service. My mother got a warranty with it. She is 91 years old and doesn’t travel a lot. Recently, the car needed to have some transmission work done. So, I took the car to Americar since we bought it from them. They needed proof of oil changes and stuff for the warranty purpose. I took it in 3 weeks ago and waited for a response. Then they said they needed some receipts, which I took in the following day. The individual who runs Americar didn’t get back to me. I waited for 2 weeks to find out if the work was being done or not. I never got a response anytime I called that individual. Then he finally did call me 12 days later and said that he had been working on it for me, but the warranty company wouldn’t budge. So, the car was sitting there all that time and nothing was being done after I was given the indication that it would be. The day he called me, he said he would call me the next day to do his best for me to get the transmission and to get the work done. He said he would call me the following morning to give me an idea of the time line and how much it would cost. A week passed and I never heard back from him. So, I went in this morning and he acted like he had no clue what was going on. There was no apology. So, he had the car for 3 weeks and it’s in the exact same state as it was when I took it in. So, I am completely disgusted. They had my car all that time and I didn’t have a vehicle. I had to alter my work schedule based on that. The vehicle is still in the same condition. I took the car initially on the 7th. Chris is the individual at Americar that I dealt with. I told him that my mother at 87 wouldn’t have signed the contract if she willingly was told that she had to get an oil change done every four months. He claimed that the person was on a vacation when I questioned him. For the most part, he was just running around it. He looked at me oddly when I went in this morning. I asked him as to why didn’t he get back to me. He gave me an excuse saying that he can’t keep track of everybody since he gets a lot of customers. It was a very unpleasant experience and I would never go back to him again. They have done the work in the past on this vehicle with the warranty and there was no charge. Now since there is a transmission problem and is going to cost a little more money, they don’t want to push it and they are not interested. It was horrible. I would never use him and I would never recommend him to anyone. He was very unprofessional and very unpleasant. When he did finally call me to tell me that it’s not going to cover the warranty company, he did say that he would provide another transmission if he could. He said he would have to find one. He would offer labor at a reduced rate. This was on last Monday afternoon. He said he would call me on Tuesday morning, the 22nd. He had the opportunity to make money, but he lost it.
    - Scott R.
  • F
    I had done a lot of research online as well as talked with friends who were owners of Fords and in particular Ford Fusions. I had made an online inquiry with Burdick Ford in Central Square. They sent back an email (no, they did not pick up a phone and call), saying they had cars in stock but not the particular type I was looking for. At that time, I was looking for a new 2011 Ford Fusion (knowing full well that the 2012 models were already out), but thought I would try to find a new 2011 to save a little money. That thought was completely thrown out the window after the encounter I had with Burdick Ford in Central Square. I had called the Internet contact that works with all the dealerships and she quickly researched for me and said that Burdick Ford could get 2 models of the Ford Fusion I was looking for. These two models were not local but the dealership would have no problem getting these cars for me to look at. She gave me price ranges, basic information on the cars and said she would contact the Ford Burdick Co. and ask them to have all the information ready so that I oould go the next day to look at it. She assured me they (these so-called professional salesmen) would have the information all ready for me so I wouldn't lose time waiting for them to research cars. After being told that, I felt confidant to drive to Central Square the next day. When I pulled into the dealership, there didn't appear to be anybody around. I walked into the central area of the dealership and no one was around. I walked around to see if I could find someone and this young kid came in from the parking lot and asked what I wanted. I said my name, that I had contacted the Internet and they told me they would have all the information ready for me when I came in. Well, that never happened. He had no clue what I was talking about, he had never heard of any information being ready when I got there, and he would have to find somebody to go over the details of the Ford Fusions I was inquiring about. After standing for 35 minutes waiting for someone, I finally went over and sat down in an empty salesman's office. This very young man who came in from the parking lot and asked me what I wanted had left me several times alone, saying he was and quot;checking to see if the information was there yetand quot;. He came in and flopped down in the other chair and told me that they didn't have anything like that and they (whoever and quot;theyand quot; were) would make phone calls to other dealerships to see if there were any cars available. About 1 1/2 hours later, while sitting there in an empty salesman's office, this very young man came in and said and quot;we did an appraisal on your car for trade-in and all we can offer is $8500. I had done my homework, I had paperwork all printed out from inquiries about trade in values of my 2007 Chevy Impala, mileage, how well maintained, etc. I told him he was way off, that my car was in excellent condition and the prices for trade in ranged from $11,200 to $11,900. He scoffed at that, and said and quot;no wayand quot;, and I said that an $8500 offer was absolutely out of the question. At that point, a gentleman named Kevin came over and walked into this empty office where I was sitting and said, and quot;well, I overheard what is going on, and that is the best we can doand quot;. Where did he come from? He didn't even introduce himself and I had no idea who he was. The other young man never introduced himself either, for that matter. I then began to say that their offer was unreasonable and I would not accept it. After 20 minutes of bartering back and forth, he finally said, and quot;well it has been a long day, so I guess I will give you $10,000 for your carand quot;. Still being optimistic, I thought I would wrangle with that trade in offer after I saw the car(s) they were supposedly looking for me. After sitting and waiting while they left me alone in this empty salesman's office for 2 1/2 hours, this and quot;kidand quot; came back in and said, and quot;well we can't get a call back from the dealership we had calledand quot;. I then said why don't you call me when you get your information. At that point, this and quot;Kevinand quot; came back into the office and said and quot;we need a security deposit of something for bringing this car up from Pennsylvania for you to buy. He wrote up a contract, asked me to deposit $500 on a car that I hadn't seen yet, gave me a receipt and then left me sitting there (again). I just took the receipt, the tentative contract he wrote up for this and quot;pseudo-newand quot; car and I left. This was, by far, the WORST car experience I have ever encountered. No one offered to take me out to look at the models they had in the parking lot, never showed me the different features between models, never offered me a brochure about the Ford Fusion, - nothing. Burdick Ford in Central Square was having this huge and quot;blow out saleand quot; and had stickers on the cars that were reduced $2500 to $3000 on 2011 models. I wandered around the entire parking lot by myself, looking into the cars and walking around them. NO ONE EVEN OFFERED TO HELP ME BY UNLOCKING ANY OF THE CARS OR OFFERED ANY INFORMATION ON THEM. In fact, the young and quot;kidand quot; that originally offered me the $8,500 on my car walked out into the parking lot again on his way to the back of the building and just said, and quot;oh hiand quot;.

    This was by far the WORST experience I have ever encountered in a car dealership. I am into my early 60's, I have bought new cars all my life and traded in my cars toward the new ones. I have never been treated in such a horrendous manner as I was with Burdick Ford. They not only are totally unprofessional but they have no interest in gaining a potential customer's confidence or showing the product they boast to sell. I subsequently came home, but didn't do anything until the next day. The very next day, late in the afternoon after work had settled down, drove to Auburn to Summit Ford. That experience was the best I have ever had. Look up my comments on Summit Ford in Auburn and read my story. I called Burdick Ford and told them to cancel the offer on the car I have never seen, and send back my security deposit that I left in good faith. This manager, Kevin, still argued with me on the phone, saying he couldn't possibly give me a 2011 car that was already 1 1/2 years old for a resonable price. He wanted $25,300 and that was it. He would only offer $10,000 for my Chevy Impala as a trade in. I went to Summit Ford on Friday, bought a 2012 Ford Fusion for $24,300, got $11,000 for trade in on my Chevy Impala and picked up my new car on Saturday. DO NOT GO TO BURDICK FORD IN CENTRAL SQUARE UNLESS YOU ARE READY TO ACCEPT WHATEVER THEY TELL YOU. Their Blue Book is called the and quot;Burdick Blue Bookand quot;, and they most assuredly do not believe anything about a Kelley Blue Book. They know nothing about professionalism or courtesy. They will leave you standing in their showroom with no place to sit down, unless you find a chair in an empty car salesman's office and they don't show you any models of cars that are for sale. If that isn't enough, they argue with you and refuse to negotiate on car prices - their price is just that, even when you say you had better offers somewhere else.

    Never again, never again, never again.

    Carol Anthony
    President, CEO
    Med-Express Documents, Inc.
    PO Box 273
    Chittenango, NY 13037
    - Carol A.
  • A
    Barrett Brothers Auto Repair
    excellent auto repair, reasonable and fast.
    - JAMES S.
  • A
    Went well, no problems
    - Michael B.
  • A
    Firestone Complete Auto Care Store
    - David M.
  • A
    - Carol A.
  • B
    Nye Toyota
    - Thomas M.
  • A
    Goodman Auto & Truck Service
    - Boyd R.
  • F
    Nye Toyota

    - Daniel R.
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Auto Repair Shops in Chittenango

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