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Appliance Repair reviews in Chatham

  • F
    Earl B Feiden Appliance
    I left a message with the Service Area Supervisor and store owner, very upset that the part was not installed after waiting all these months. On August 12 I spoke with the Supervisor. After he investigated the many repairs we've had and the years we've been working with them to repair it, he indicated that this was a known failure of the DCS range and that the repair would be expensive, but he would look into the matter and promised to get back to me by August 15th.  He didn't. I left two messages between August 15th and September 7th as well with two messages with the owner of the store.  On September 8th  we spoke, he explained that they would credit me for the service calls made to date to repair this issue and that I would have to pay the difference between what I have paid out in service calls and the cost of the new part as well as labor.  I said, that is not enough,given that they've failed to diagnose the problem correctly all these years and out of good customer relations they should offer more.  He said he would check with the owner of the store.  He came back to me shortly and said no as a matter of fact we will only come out and do the same cleaning that they did on August 11 and indicated to me that they would no longer even offer to replace the part and have me pay the difference.  He said that they would just do the same cleaning as they did before and they would take it from there. He also changed the reason for the range's failure, saying it was due to spillovers. I advised that I had not had any spillover problem after the August 11 repair, so that is just not the case.  I told him that I want to speak with the owner of the store because I am appalled of how they are treating a customer. As of today, September 14th, the owner has not attempted to call me. We purchased all our home appliances from this company spending about $8,000. Do not purchase from this company, they are non-responsive, unprofessional, and offer incompetent service.
    - Liz Z.
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Appliance Services in Chatham

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