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Lawn Mower Repair reviews in Chappaqua

  • D
    Mark's Outdoor Power Equipment
    I dropped off mower that wouldn't start. Toro mower had 2yr warranty, and 3yrs on guaranteed start program. The mower was within the 3rd year and just didn't want to start. I changed out the old gas - no luck.
    I figured it was under warranty so I dropped it off at Marks. They quickly told me it was not under warranty. I let them know it was and provided proof - they agreed. I asked to be contacted before any charges were incurred for items not covered. They noted it, said they were running 4 weeks behind.
    Fast forward 6 weeks, I called them as I hadn't heard back and they said it was ready. Like the other reviewer stated, there were 3 people behind the counter, no one makes eye contact with me as I'm just standing there for a few minutes. I finally get their attention, show my claim stub it took them 20 minute to get the mower out front, and then the lady says and quot;it's $83and quot;. I again tolk them it was under warranty. She said I needed to wait for Mark, who was and quot;welding in the backand quot;. Waited another 20 minutes in the store (with my wife in the car), no Mark. I finally spoke up and said I was waiting too long and needed to get going. Mark then came out and we spoke for about 1 minute - he told me they performed blade sharpening, changed plug, oil change and gas cleanout all - nothing covered by toro. I was frustrated and I left without the mower and then call Toro customer support. They opened a case and said they would pay for the charges except $11 in parts, but Toro told me Mark agreed not to charge me that either as a courtesy (which I thought was nice considering the hassle and lost time).
    I went back to pick it up a few days later, and was asked to pay the $11. I paid it without a word just so I could get the heck out of there. Still waited another 20 minutes for them to get the mower out of the back room.
    Not a pleasant experience - a LOT of time lost trying to get them to do the right thing. I would go elsewhere.


    - Dan P.
  • A
    Ossining Lawn Mower Service
    Everything went smoothly.
    - Edward F.
  • A
    Ossining Lawn Mower Service
    They are nice and they are open on the weekends. They got the chain saw working again and did a tune up.
    - Jason H.
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Lawn Mower Repair Shops in Chappaqua

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