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Hvac Repair reviews in Chappaqua

  • A
    Maximum Indoor Comfort
    Highest quality of professionalism and customer service. I contact MIC thru Angies List and they immediately responded to my questions. My service call was scheduled very quickly and for that same week. I was very happy to receive their email and text reminders, which shows their attention to detail and customer focus. They also provided a text reminder the morning of the appointment with a photo and background of the technician that would be coming (excellent security!). Alex and Mario arrived just a few minutes a head of schedule and promptly went to work. They are clearly experts in their field. After reviewing the HVAC, tweaking here and there, replacing the filter, testing the AC, etc. Alex pointed out a part that was wearing out on the heating unit (which is 15 years old or so), made a few suggestions on how to remediate, and communicated what I could expect from each solution he suggested. He also provided the individual estimated cost for each option which was really appreciated. We are proceeding with one of the solutions and signed up for their yearly contract at $175 which includes priority service on emergency calls and a discount on any parts, needed throughout the year. We did receive quotes that were cheaper than MIC but their professionalism, customer service and HVAC knowledge makes it clear that if there's ever a problem with the heat or the AC, they can be counted on to come and address the problem immediately.
    - Erika A.
  • A
    Phoenix Mechanical Corp
    We just moved to the area but heard great things about Phoenix. We could not have been happier with the results. The team was on time, super nice and fast, and explained everything really well. In three hours our thermostats were installed and set up. Really happy with everything looking forward to working with them again.
    - George A.
  • A
    Twin Belle
    Everything with Rob at Twin Belle went perfectly. His estimate was very reasonable. The work was coleted in a timely manner, Rob and his assistant were extremely courteous and took the time to answer all of our questions. Although the space in the basement was difficult to maneuver in, they handled it well and cleaned up when it was completed, removed all the old equipment and fully tested it. Most importantly, it was immediately tested by some extreme heat and performed well.
    - Richard M.
  • A
    W M Remodeling Inc
    WM Remodeling has done truly first-rate work on every occasion.  They can do any sort of work on a house, from start to finish. They also do all of their own work; they don't subcontract any of the work, so you are always dealing directly with the company, and there is never a problem with having to wait for a subcontractor to do its part.  In addition, they are great at dealing with the kinds of issues that always seem to come up with major renovations.

    WM is also extremely responsive.  My husband and I both work, and WM has always been entirely available to speak with us about what they are doing at our house, whether during the day or in the evenings. 

    Finally, WM is absolutely reliable and honest.  We have never hesitated to allow them access to get into our house while we are out at work.  We trust them totally.

    Suffice it to say that we are very demanding, and we would never have stayed with them if they hadn't done a great job and been terrific to deal with throughout these 25 years.
    - carol K.
  • C
    After diagnosis the service person offered to swap out the blown part for $400. This is a cylindrical device about the size of a small oil filter that sits on the outside of the compressor. I believe it is a very common problem so they make it easily accessible. It is has 3 plugs and 2 screws and swaps out on 5 minutes or less.  The part costs $27 on Amazon:
    Other service providers charge you in the neighborhood of $100 for the same part (which I believe is a fair 2x to 3x markup for a stocked delivered part).
    I had also made a few calls before Sila's arrival because I wanted to confirm what I read in a prior review about Sila's price for freon. The told me on the phone that they charge $290 for the first pound and $90 a pound thereafter confirming the review.  I made several calls to check the price of freon at other places-  it's about $50 a pound everywhere else- one had 3 pound minimum but no one else charged over $50 a pound.  Sila is off the charts compared to their competitors. 
    Because of the prior  Angie's list review I had my antenna up.  I actually made the decision to pay the discounted Angie's List service call fee of $70 (which he honored without hesitation) and send him away without replacing the the part or doing anything. I then called a different contractor and saved over $250 including the extra service call
    The lady on the phone was very nice and professional and so was Steve the service tech.
    Sila has a right to their business model of overcharging, (some might call it gauging) and we have now have the review tools to keep everybody (who is interested) in check from overcharging and being overcharged.
    I run surveillance camera's outside my house.
    - Richard L.
  • A
    Lowe's Air Duct Cleaning
    Lowe's provided excellent service all round at a reasonable price. We purchased the house two years ago, but I don't think the units and ducts had been vacuumed for at least a decade. Needless to say, there was a lot of dirt and dust. But Lowe's dealt with it with no problem at all. The whole thing took four hours and I think was worth every penny. I would definitely use Lowe's again when the time comes and recommend them unreservedly. (Note: Clean your units and ducts every couple of years . . . )
    - Alexander R.
  • D
    Robison Oil
    I have now, finally, reached the end of my patience with Robison.  We have been with them for many, many years, and for the most part I was willing to overlook the 2 or 3 times over the years that they let us run out of oil.  However, between last winter and this one alone, we have run out 3 times.  
    The last month or so, I have taken it upon myself to call them and let them know I need a delivery ASAP as the tank level was dangerously low.  One time, I called on a Thursday, was given a Monday delivery, and then told on that Monday that they couldn't guarantee the truck would come.  As it was fairly emergent on the Thursday, this was unacceptable.  After perhaps 6 phone calls that day, the delivery finally came, but I had to bully my way through customer service to have this happen.  After having to do their job for them (I was under the impression that usage was kept track of and as we are automated delivery customers AND paid upfront for 1400 gallons of oil back in August that Robison would be sure to know when to deliver so we didn't run out) we ran out of oil AGAIN this morning.  I called at 5:45 am and was told a truck would be out.  I called again at 8:30, 11:30, and 1:30.  At 1:30 I was "let in on some information" that I shouldn't be annoyed, rather grateful that they were even delivering as it has been relatively impossible for Robison to even get the oil for deliveries due to the frozen rivers.  Imagine how lucky I felt.  The truck is just now pulling down my driveway at 3:30pm--the only bright spot, Mark the technician, who was kind enough to take pity on us and give us 10 gallons of oil because the truck still hadn't arrived when he got here.  He started the system
    I am fed up, and do not appreciate the run around and general poor communication at that company.  I have spent this whole winter afraid of when I might run out of oil--Robison has done the opposite of what their commercials say, I have no confidence whatsoever that I "have a friend in Robison".
    - Eden S.
  • C
    Burke Energy
    They are okay.  They have specific rules that they would come certain times throughout the year to service the ac and furnace. They told me I had to pay additional for the furnace service. They had to keep coming back out to fix the furnace.
    - Andrey O.
  • D
    Carey & Walsh inc.
    The basic work took about two days. There were some problems with the work, e.g., the installers severly damaged an interior door and did not report it to me or, apparently, to their employer. They also did not properly seal duct work, which let hot air during the winter and cold air during the early summer leak from the system. They dislodged an outside electrical connection box and left it on the ground, again without reporting this to anyone. They were otherwise sloppy, e.g., lots of dirty finger marks on the walls in the garage and utility room. They took more than five months to return to address the problems, which just this month, 10 months later, were resolved. Fortunately, I did not pay the entire bill, but retained about 7%, which I now am about to pay.
    - Kenneth S.
  • F
    Yost & Campbell Heating & Cooling
    I contacted Yost & Campbell for a quote to replace the gas control valve on my gas-fired furnace.  When I called, I informed them that a ConEd technician had discovered the issue during a test of my gas system and had isolated the problem to that valve on the furnace.  In response, I was told by Yost & Campbell that I had to schedule a service call ($145) for a technician to verify the issue and determine what part needed to be ordered.
    At the service visit, I learned that the process to "determine" the proper part consisted of the technician writing down the model and serial numbers of the furnace and reporting them back to the office.  The service technician let me know that someone would contact me within a couple of weeks to schedule an installation appointment for the part.
    I never received a call from Yost & Campbell to schedule the appointment.  
    Approximately four weeks after the initial service call, I contacted Yost & Campbell to find out about the status of the part order.  I was told that additional information would be needed from my furnace in order for the part to be ordered and that another service call had to be scheduled.  I scheduled the second appointment for roughly two weeks later when I would be able to take a day off from work and wait for a technician.  At 3pm on the date of the second appointment, I received a call from Yost & Campbell stating that they would not be able to come that day because they were too busy and that they needed to reschedule.  At this point, I asked if I could provide the additional information myself and was told that I could.  I ended up calling back the following week with the information and was told that it would be "no problem" to order the part.  
    After waiting another three weeks, I contacted Yost & Campbell again to inquire about the part order.  I was told that someone would call me back with more information on the part status later that day.  Two days later, I received a call from Yost & Campbell stating that they could not find a part for my furnace.  End of story.  No next steps.  I asked to speak with a service manager to find out why it took two months, $145, a wasted vacation day, and much chasing on my end to find out the furnace could not be repaired.  Naturally, I was told that someone would call me back.  I have been waiting nearly a week now and have not received a returned call.
    Please save yourself time, money, and aggravation, and avoid Yost & Campbell.
    - Matthew K.
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