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Auto Service reviews in Central Square

  • F
    The bearing was replaced, however the break lines were not secured properly e.g. not secured at all. This detail causes a huge safety issue. The cotter pins were not installed properly to the steering tie rod, another safety issue. The car needed a lower ball joint, which was faulty and went unnoticed by the technician. (Any halfway decent tech. Would notice this because he had to disconnect the ball joint to remove the bearing). Furthermore, the shop did not perform a front end alignment after having the front end apart. I would not recommend this shop at all they are going to get someone hurt, if they haven't already, for their blatant lack of attention to detail.
    - Devin H.
  • D
    I liked that I could get right in. They were fast, but they will screw up your car worse than you've had it. I've also asked them just to look at the windshield wipers, because the timing was off. They totally screwed it up and I also said that if they don't know how to do it, don't fix it. They also charged me for it and he was just supposed to look at it and let me know.
    - Kirk M.
  • C
    Installations Unlimited
    We were told that the job would be completed DEFINITELY by 12 noon, if we brought our car in by 8 AM on the service date. We dropped it off the night before. We did not call before going to pick it up, since we arrived at 2PM.
    Once we got there we didn't see it in the parking lot, not a good sign. We went in, talked with the receptionist, who was texting on her cell phone... She said just a moment, stopped her texting, then went over to service. FIVE minutes later, we were asked by her to go over to service. I had to repeat my statement to them, as if they didn't know from the receptionist. I told them I was told it'd be done by noon. "Who told you that?," they asked. "That guy right over there," I said. Well, 'that guy' came over to me and my wife, and flat out lied that he didn't say that. WOW, we were both there when he said it.
    After a few moments backtracking, they all apologized. We were then told it's in service now and would be done in 1 hour. OK - TWO hours later we were called on the phone. They didn't leave a message, just hung up when I didn't answer it in time. I called them back, stating they didn't leave a message, and was told by the lady on the phone that she got a message that voicemail was not setup, so she couldn't leave a message. Interesting, as VM DOES work, I DO test it periodically.
    SO, when we arrived to pick it up, we asked to be shown how to use the remote starters. I also asked for a manual, I was told that one was in the car. Fine. Well, after driving around, I tried to use the lcd 2 way unit that we paid extra for, and couldn't figure something out. I looked at the instruction book, they didn't give us all the manuals. They didn't even show us were the unit was installed when we were there to pick up the vehicle.
    The next day I called them about the book not being provided. I was transferred FIVE times on the phone, each time without being told I was going to be transferred, each time I had to explain the whole thing over again! I was finally told the name of the unit, so I could download the booklet myself online. As I was trying to ask another question, this last guy HUNG UP ON ME.
    I was originally going to get heated seats added to this vehicle by them, but no longer. We will NOT be going back for any services from this company.
    - Kirk M.
  • A
    Trick Automotive LLC
    - Gregory C.
  • A
    - Victoria L.
  • A
    - Victoria L.
  • B
    silverado truck towed to reymore and repairs were completed on time and cost est.
    - Ronald W.
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Auto Services in Central Square

Companies below are listed in alphabetical order.

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