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Recent Garage Doors Reviews in Cattaraugus

  • F
    Winchip Overhead Door Co
    Extremely dishonest, poor business acumen, and I would definitely recommend you take your business elsewhere. The owner was rude when I called to question my bill he left it as “too bad it’s all your problem now”. If that were the case I wouldn’t be writing this review. However, their dishonest practices and inability to respond with decency leave me no choice. A cable snapped in my garage door. I called to see when they could come fix it. The call was answered by voicemail and I was given a cell number to call. When I did, Justin answered the call. I asked when they could come take a look at my door. He stated it depends where you are and what the problem is. I explained the issue that a cable broke. He stated he was going on a hike and would call me after to let me know if he could come over or possibly tomorrow. I said no problem, call me when you are free. After the hike, around 5 PM he called and said he was available and would be over in 20 minutes. This is where things are a little shady. I’ve waited this long while he went on a hike so clearly this is not an emergency that needs to be fixed asap. It’s almost 5 PM at this point and it should have been explained that if he comes now it will be billed as an emergency, if I wait a day it will be significantly cheaper. In any event that did not happen, he came, was there for no more than 20 minutes, forgot the paperwork and said he would send me a bill in the mail. The bill arrived 2 days later for a very unreasonable amount of 275 and some change. I was charged for 2 cables totaling 35.00 and the rest was labeled as Fixing the door at an “Emergency Rate”. It when on to say how he greased the door, made adjustments, and listened for irregular noises. Odd how you grease a door with no grease. The other fluff charges that occurred were nonsense as well. If I get my muffler fixed, they don’t tell me they started the car and listened for noise and checked for leaks, I just assume that is part of the job. In any event, I paid the bill as I respect the process and understand the business has expenses too. The owner, was inflexible, rude, and unwilling to see this from any perspective other than his own. As he was about to hang up on me I claimed I would be issuing a review for this debacle. He said, why would you do that? Why wouldn’t I is the question, other people need to know about businesses like these that take advantage of people and are dishonest with their policies and lack communication. I’ll close by saying $275 – $35 for parts give me $240 for 20 minutes work. If I’m reasonable, which I’m trying to be here, I’ll give them the 20 minute each way of travel time for a total of 1 hour of billable work. Can you please explain how a garage door technician makes $240.00 per hour? Even skilled trades (plumbing and electrical work) don’t charge that amount in this area, it is absolutely insane. Lastly, I checked after the fact on the Better Business Bureau to see what I could find on this company (Winchip Overhead Door Sweet Rd Queensbury). Low and behold they are not BBB accredited. Plenty others in this area are and that’s who I’ll be using next time (you should look elsewhere too).
    - Jeremy S.
  • A
    Fred C Johnson Co
    I called late on a Friday afternoon, and they had an appointment set for me for the following Monday (they are closed on Saturday and Sundays). They gave me a window of four hours, and I received a call from the office about two hours into the window letting me know the repairmen were on their way. The repairmen were prompt, very polite, and helpful. They quickly took care of the door and also called in to get some quotes I had requested for a potential new door. I was very pleased with their service. I felt the service call and repair work fees were very reasonable, as were the quotes for the new doors.
    - KATHLEEN AND PETE W.
  • A
    Sawran Overhead Door Service
    Great, they were on time. Got the job done in a timely manner. Would recommend them to anyone again.
    - Rick S.
  • A
    AUTOMATIC GARAGE DOOR REPAIR SERVICE
    Did not have the correct spring on first call, but rigged the door to work well without it. Returned in a day with the correct spring and put it in even though we were not home.
    - David S.
  • A
    DARMSTADT OVERHEAD DOORS
    This company has clearly worked with these types of old wood doors and hardware before. They came, had all materials on their truck made sure the springs and pulleys were all working and properly tensioned, rollers secure and seated properly and finally changed out some worn parts inside the opener to get it all functioning again. My neighbor was so impressed with their work that he hired them on the spot to replace his garage opener. Turns out they had a new opener/motor in the truck ready to install.
    - Jay F.
  • A
    Adirondack Overhead Door Co
    They responded with 4 hours and replaced the spring so we were able to open the door. The price seemed fair. However, after I paid they added $5 for lubricating the doors. This seemed like a nuisance fee (after the fact) when I had just paid them $200. I think they should include the three minutes it takes to lube the door in the price
    - Rich Z.
  • A
    Joe's Overhead Doors
    Excellent, professional, and affordable service.  The vendor understood my urgency on getting the garage door fixed ASAP.  He even came on Sunday to replace the old opener with a new one.  He replaced everything: the opener, 2 remote controls, the wireless keypad, the motion sensors, the belt drive, etc.   We had a great service experience. 
    - Cecilia M.
  • A
    OTTO GARAGE DOORS
    My garage door was "hiccuping" and stopping in mid transit. Called Otto and was serviced within two days. The first problem in seven years resolved in a timely manner. JH
    - Jack H.
  • A
    TRACEY DOOR CO INC
    Two young men part of the family showed up on time. Very professinal and helpfull. Did everything that was asked of them in a timely fashion.
    - patrick m.
  • A
    Sunrise Door & Woodworks Inc
    I called Sunrise Door on 12/26/13 because the Photo Eyes on my second garage door were not working right. Sunrise had recently replaced the Photo Eyes on my other garage door. I asked if they would come and replace the non-working photo eyes and adjust the chain. On 12/31/13 Their serviceman showed up on time and professionally installed 2 new Photo Eyes and re-adjusted the garage door drive chain. I am especially impressed because they did not try and 'up-sell' me. In other words, try to sell me something I didn't need. I am also impressed because when I received my bill for their service call, I was given a $40 discount for the service call. I have had nothing but positive experiences with Sunrise Door. The owner and staff are very friendly. They actually remember me, when I call occasionally for service. That alone is remarkable and noteworthy.
    - Garner L.
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Garage Door Companies in Cattaraugus

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