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Find Top-Rated Carmel Home Security Companies

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Home Security System reviews in Carmel

Real People ~ Real Reviews ~ Real Results

  • Very well. I had ADT for many years and their cost of service went up as the services included and responsiveness went down. I had enough so I talked to several local companies and Marshall responded quickly to my inquiry and answered my technical questions (I am a tech and know quite a lot about alarm systems) and they answered correctly. They knew the system I had and did not try to upsell me to a new system - I know this system can be taken over with a chip change and other vendors were telling me that I am wrong - so I gave Marshall the job and they gave me a great price and a fully professional vendor to customer experience. The did exactly what I knew could be done. Nice people. Excellent
    - John K.
  • Ordered the Big Deal for assorted alarm equipment including window/door sensors, fire/smoke detector, CO detector, and control panel.  I had had ADT for a few years before this but switched because Frontpoint was cheaper and offered all-cell signal service.  Setup was done over the phone and was quick and easy, and the monitoring has been great since then.  I am still using their monitoring service and love the control from the iPhone!  Will continue to use them.
    - Joel T.
  • We have had them for 20 years. We wanted to have a system where we can have the alarm system remotely in the bedroom so that we don’t have to go downstairs.  They said that we had to sign the documents for $800 and I signed it and I later found out that I could get the same thing for a lot less.  I told them that I was so angry that I should have taken an estimate from others before signing up for them and they said I was stuck with them for 3 years. I asked him why he would do something like that because I have been with them for 20 years and she showed me that it was mentioned on the back page.  It wasn’t even on the front page. They told me that I would have to pay for the services whether I used it or not.  I would had to give them 75% of the fee if I had to get rid of them and move to another service so I told them that it was a dubious way of getting money out and once this was up I was going to some other place. When it comes to workmanship they did a good job but when it comes to honesty they were not good.  They were not up front with me. I was foolish and I don’t blame them for sticking me with a high price because the same thing is being offered by authorized dealers for nothing.  I told them that and they said it was not the same quality. They charged me a lot and I swallowed that and I don’t blame them for that. They took me on a 3 year contract without me knowing about that and mentioning things in the back pages. They were not honest about that. They gave me a price and I took the price and the salesman fooled me about it.  I held back their payment for almost a year as I didn’t want to pay and they threatened me with disconnection of services if I didn’t pay.   The authorized dealers were giving it for free and they charged me $800.  They told me that’s the way it is and that they have better equipment.  They said another company also gives such offers.  I have used them for 20 years and I didn’t think they would make me sign for another 3 years. I was so upset and frustrated. I tried to make it known to them more than once that it was not fair but that’s the way it is.  I think the company who threatened me with disconnection is separate from those who installed it and they were eager to get paid. They called the headquarters and made them inform me that I would get disconnected. I am going to wait those three years and I would change my services to someone else.   If something goes wrong they are supposed to come in and fix it. We pay extra for guarantee of work and the equipment. 
    - Gail B.
  • unknown
    - Edward S.
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Home Security Companies in Carmel

Companies below are listed in alphabetical order.

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