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Find Top-Rated Carmel Fireplace Contractors

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Fireplace Repair reviews in Carmel

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  • I should have check on Angie's List first before hiring them from a coupon. What a horrible experience and this company. They should not be in business anymore. The phone number listed is the owner's wife, Marina, who never quite tells the truth or is great at blaming the customer. The only employee they seem to have is a kid named Rob, who looks stoned all the time and is always 4+ hours late to his appointments. The first time he showed up he seemed honest enough so we gave him a deposit for future work. He was supposed to get a special chimney cap with a flue built in. After 3 weeks and no call back, I called Marina, and finally she made him come back. I was a little concerned because the second time Rob came back, he didn't remember being at my house. He came in with his dirty shoes and was rushing around like he was flying high on something. After he installed the cap, we had a few concerns, but all he kept saying was...its guaranteed. He did a shoddy job on the cement, installed the flue chain twice because he goofed it up the first time, and finally never cleaned the chimney because he lied the first time and it didn't need it. We did not sign the paperwork that we were satisfied, and called the main office to complain. Marina assured us that he did a good job, and not to worry that it was guaranteed. I expressed my concerns about the cap...she said don't worry, just use it. So New Years Eve we started a fire, but the poorly installed flue was frozen shut, and the smoke filled our home...luckily we had a fire extinguisher nearby. A few more minutes and we would have had to call the fire dept. When I called Marina, she said her husband Joe would call me back. I called for 3 weeks, nothing. He refused to call, and she continued to blamed me. Said that the caps freeze, that i should have known the flue on the roof didn't open, should not have used a fire extinguisher, and the cap is fine. She said I should try it again that it should work when the ice melts. I told her my insurance does not cover stupidity and I was not using the fireplace until her husband inspected it. I just wanted the cap fixed, not looking to get my money back. A reputable company should have come right away. After 4 weeks, they sent Rob back, who indicated that the owner does not work anymore. Very misleading advertisement for a company. Rob brought a helper who was the only person who seemed to know anything. Rob had no clue what was wrong, but I overheard them talking through the fireplace when they were on the roof. The helper said to Rob "why you no adjust it?" and Rob's reply "I didn't know I had to." Never a call to apologize. That says all I needed to know...this company gets a big F
    - Karen Z.
  • Mr Hart and his son were wonderful. They arrived on time, determine the problem and performed necessary work efficiently and professionally. They are my go to service company for everything related to pellet stoves
    - Nancy M.
  • The staff was knowledgable and pretty easy to work with. They listened to our needs and concerns and answered with more fact than opinion which was appreciated. I had been to several stores and they earned our business.
    - BRIAN M. S.
  • I called based on the Valpack coupon and seeing their truck at my neighbors. We had to reschedule their first date because they were running late and I needed to be somewhere; the cleaners were on time the second date. While up on the roof, they found damage to the cap and flashing - however, I've since heard from my neighbors that they found the same damage there (one neighbor checked the roof afterwards and found no damage). I bought a new cap from them to be installed then and wish I'd waited. They did to their work in a timely manner and there were no visible signs that my chimney had been swept after.
    - Laura P.
  • unknown
    - Erika N.
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Fireplace Contractors in Carmel

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