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Moving reviews in Canandaigua

  • A
    Highline Moving Delivery and Storage
    Because of one or two less-than-happy reviews I read, I wasn't sure what to expect, but I went along with the majority who seem to be pleased with the services provided by this company and hired them to move the contents of a home office from a basement room to the first floor, and move a few items into the room just vacated. We got two of the greatest movers we have ever experienced with the many moves we have made over the years. Two nice, pleasant, articulate guys who showed up a few minutes early, worked like a real team, didn't drop anything or bump anything or break anything. They were very respectful of our furnishings, which included a very heavy desk and credenza that had to be carried up one flight of stairs. They expressed their gratitude that we had taken the time to empty all the drawers and shelves, etc., which a lot of people apparently don't do. I budgeted for an hour or possibly two to complete the work. They were done in about 15 minutes. Assuming that all of this company's workers are at least as good as these two guys, I wouldn't hesitate to recommend this company to anyone looking to move around the area, long-distance or -- like us -- just need a few things moved around the house.
    - John. S.
  • A
    CHAMPION MOVING & STORAGE- Allied Van Lines
    I was extremely pleased with the job - it was a pleasure working with Mark Butusov, he was professional and knowledgeable, I appreciated the quidance he gave me with the move. I would highly recommend Champion, its very stressful moving they made it seem easy!!
    - Heidi O.
  • B
    SHERIDAN BROTHERS MOVING
    For the most part they did a great job. The truck arrived about 10 minutes prior to the scheduled time and everything was loaded in good time. Everything arrived undamaged and was off loaded quickly. Other than forgetting a few things and not putting some heavy tools where they were supposed to go it went well. The price was about $240 more than the estimate, which I was unhappy with.
    - Bob H.
  • A
    Highline Moving Delivery and Storage
    They responded quickly to my request, though I had to contact them for confirmation the day before the move. The 2 guys showed up on time, were friendly and did good work. They didn't seem to have an established process of booking customers and there were some details that could have been clarified before the work, but overall I was happy with the work. It's always a relief to find honest people when you just move to a new town.
    - Hsiao ching H.
  • B
    Highline Moving Delivery and Storage
    Overall good experience.  Worked hard, respected our property, moved quickly.  I was not told in advance about the travel charges, and we agreed on a 2 man crew, but they sent 3 (and charged me for 3), so the cost was significantly greater than what I had budgeted.
    - James S.
  • F
    Highline Moving Delivery and Storage
    On first contact with the owner, Paul Gillette, I explained that I had never employed professional movers before, nor stored anything and expressed concern over the value of many of my items including expensive furniture and artwork.  He said he could take care of all of it, much of it should be wrapped and stored in climate control and he "had it covered". (he denies ever saying this).  I told him I would use his company to move and store.  His team arrived promptly on my moving day, but the truck was small and they arrived with no wrapping and very little padding.  I asked the team if they needed to wrap and they assured me everything would be okay.  They had to make two trips in order for everything to get to storage.  I did not view the storage, nor go to retrieve anything until several months later.  I was shocked when I opened the door,  My belongings had been thrown into the unit with absolutely no concern about their care.  Boxes marked "fragile" were dented and mashed.  My leather furniture was not wrapped and stacked with other heavy items on top.  A table was upended and had a broken leg.  I went to the office to talk to Paul who was not in.  The young woman who was there expressed concern and said that Paul would be in touch.  I had to call and email several times and finally wrote a letter, "return receipt".  He did respond to that and we set up a time to look at the unit.  He agreed that it was not good and actually expressed some concern about my things.  However, he said that most people follow the van to the unit and supervise the unloading.  I felt that it was their job and I was paying for them to do it correctly, nor should I have to supervise--if that was the case he needed to hire reliable people or supervise it himself.  He asked what I wanted him to do. He did not feel that it would advantageous to move to a larger or climate control at that time--"it would do more harm than good".  I agreed, and asked him to schedule the next move for when he could be there and see the condition of items as they left the unit.  He agreed to that, but on the day of the move he was "busy" , although he did view the contents again.  The team (different this time) said that the placement of items was terrible and could not believe any movers would do this.  They told us to take pictures which we did.   At the end of loading everything I went into the office and asked him how we were to proceed.  He looked blank and said, what did I mean.  I asked him how he planned to make amends for the damage and he then said that it would have to be submitted to his insurance company and any reimbursement would "take a long time".  I submitted pictures of damage to Paul , both hard copy and email.  I received a letter from him stating he never said he "had it covered" and that if I had wanted insurance to cover he needed the pics within 30 days (which I did). He offered to give me $50.00 for touchups.  Meanwhile here I am with $7,000.00 worth of leather furniture with dents and scrapes, a broken table and numerous broken dishes and keepsakes.  I do not plan to pursue this further, but I hope this review saves others the misery I have felt over this whole transaction.  Mr. Gillette is a young man who needs to learn that integrity and honesty are the building blocks of good business.  He currently lacks both.
    - Deb H.
  • A
    Highline Moving Delivery and Storage
    We had to move our household from one residence to another 25 miles distance. We moved on Friday August 16 our entire household of furniture including a piano. Two young men arrived that morning and got the job done in about 5 hours. They did a great job. They hauled furniture with no complaints at all and were pleasant and enjoyable to work with all the way to the end. We wouldn't even hesitate to use them again in the future. This company is great.
    - Valeri J.
  • A
    Highline Moving Delivery and Storage
    They were on time and easy to work with. Handled my furniture and belongings with care. Worked very hard, even in the rain. Final cost lower than other moving companies quotes. The only thing is they forgot the wardrobe mover. This ended up meaning days more work for my household. However, that aside I would hire them again as they were professional.

    - Jennifer H.
  • A
    Interior Moving Services
    These guys were GREAT! The VP of the company came out--on time, properly attired, and prepared--walked through the whole house with us, and made detailed (and accurate!) estimates, based on various scenarios (we had everything packed; they had to pack some things; they had to pack everything, etc.). On moving day, they sent six movers (including their senior supervisor) and three huge trucks. The guys arrived right on time; they were polite and friendly; they worked like field hands; and they handled everything quickly and gently. NO breakage at all! They arrived at 8:00am--by 4:30pm everything was moved. They were prepared to specially wrap fragile items; they also brought boxes and cartons for any last-minute packing. At the new place, they very nicely placed all items of furniture, racks of clothing, etc. exactly where we wanted them (they were even gracious about our needing some things moved two or three times to get them in just the right place). They were perfect!
    - JB C.
  • B
    Highline Moving Delivery and Storage
    They were helpful to assist the owner with additional packing needed.
    - Dan S.
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Moving Companies in Canandaigua

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