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Find Top-Rated Canandaigua Health Care Facilities

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Health Care Facility reviews in Canandaigua

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  • We originally had a prescription filled in November for our son that had to be compounded and this was the only pharmacy locally that provides the service.  They filled the prescription and we used it up.  In January we needed to have it refilled.  That is when we found out they forgot to label the original bottle as refrigeration required and did not pass that information along.  In fact, there was nothing shared about the medication except the dosage information. 

    With the second bottle, we were told we could pick it up the next day after calling in the refill.  When we went to pick it up, they had misfiled it and would need us to come back the next day because it takes 12 hours to prepare.  (Later found out this wasn't true from a pharmacist friend)  So we came back the next day and received our prescription with the new information about refrigeration and they couldn't give us a reason why that wasn't shared the first time.  Only information we were given was that if the original prescription wasn't refrigerated, it was no good after the first 24 hours.  Not what you want to hear for an infants prescription. 

    We have found other pharmacies further away that we can use, strongly caution against this Pharmacy since they appear to have organization and communication concerns.
    - Jon P.
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    - Ann T.
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Health Care Facilities in Canandaigua

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