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Find Top-Rated Camillus Internet Service Providers

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Internet Provider reviews in Camillus

  • C
    Time Warner Syracuse
    Whenever there is a cable problem they can only fix it by rebooting the box or changing the box out which is a huge inconvenience if you use their DVR service.  You lose all your recordings and then have to spend hours reprogramming the new box.  The quality of their products is old and has frequent break downs. Even their remote have to be changed out for failure to perform. I have had to change out the controller twice in the last six months which requires I drive to the cable office and wait in line, sometimes for up to a half hour or more, to change out the controller.  Several of the people in line at the cable store claimed they drove there to change out their equipment because they could never get anyone on the phone at Time Warner.  
    One when I waited an hour and 10 minutes for someone to answer the phone the person said they had recently added NY and Binghamton to their call schedule and they were overwhelmed. Don't know if it was true or just an excuse to shut me up.  
    They have the worst customer service in the world.
    Just calling the cable company has become a problem in the past year. You used to get someone (live person) after a brief wait. Now you get put on hold for over an hour only to get a robot on the other end. Once when I called after hours I got someone on another continent that I couldn't even understand.  Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr. 
    You also used to be able to get a tech to talk to on the phone and that has become a problem as well. 
    The other problem I have is that they need to call before they come out and if you don't answer the phone they just cancel the appointment. The call is not identified as a Time Warner call but that of a private number or just a phone number you don't recognize so you are forced to answer all calls during the vicinity of the scheduled appointment or risk having them cancel the appointment.
    I have no choice about these issues because Time Warner is the only srvice provider in my area. No Fios. There is Dish but the wind creates too many problems with a dish.  
    Time Warner needs some competition in order to improve their service and not just pad their pocketbooks with yearly increases. Right now they can get away with this lousy customer service and broken down equipment. Everyone I know or have talked to would drop this company in a heartbeat if they had another cable company to go to.
    - Teresa R.
  • A
    Verizon Fios Syracuse
    They provided a fast, reliable service that was affordable compared to other internet services
    - Michelle G.
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Internet Service Providers in Camillus

Companies below are listed in alphabetical order.

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    O
  • Ooma Inc

    1840 Embarcadero Rd
    Palo Alto, California
    R
  • ratiokontakt

    1101 Brickell Avenue, South Tower
    Miami, Florida