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Door Installation reviews in Buffalo

  • F
    The first week of April I purchased a 250 foot fence with an 8 foot gate from Lowe���s on Transit Road in Amherst through a man named Andrew. Although he told me it would only be 3-4 weeks for the install the fence was not installed until the last week of June, roughly 7 weeks after I was told. The gate wasn���t installed on that day, however, because I was told the parts went missing and had to be reordered. After 4-5 weeks of calling the store to inquire, the parts were finally delivered to my home the first week of August and the gate was installed a week or two later. The gate that was installed, however, was not a residential privacy fence that I had discussed with Andrew, instead looking like something you see behind businesses to hide dumpsters. Along with this, there are bolts, nails and sharp pieces of metal that are sticking out, posing a hazard to anyone not careful around the gate. I���ve contacted the store as well as customer service (both online and over the phone) but haven���t had a resolution. Andrew hasn���t contacted me about fixing his mistake and I���ve only gotten apologies from corporate. Desperate to at least have the means to put up the gate I had asked for, I told customer service that I would take a reimbursement of the metal used to build the gate and just redo it myself. The response was that I had to sign a non-discloser agreement which effectively ended any responsibility they would have with the gate and which would bar me from writing any reviews. Instead, I took my complaint the Better Business Bureau and was told the store would contact me by the end of the month. If my fence ordeal wasn���t bad enough, I also ordered two doors from Lowe���s which were installed in the middle of August. I���ve had issues with the weather stripping and contacted the store about this. I was told they would order the part but after two weeks of not hearing from them I called customer service. A day later I got a call from the store telling me that the part came in a week ago and that the installer was supposed to call me. So far it���s been a week and I haven���t heard back from them. If I had it to do over again, I would have gone through another company in a heartbeat. Dealing with these issues as well as my summer effectively being ruined by the snail���s pace at which everything is done has caused me a great deal of stress and many sleepless nights. I just want the nice gate I asked for.
    - Cynthia K.
  • A
    Handyman Extraordinaire
    He did a great job. We are happy with him will use him next time. Because of new paint on the front door, dead lock would not close after the paint had dried. He came next day as soon as we left him a text message and fixed the problem. Hash and Koki
    - Hasmukh P.
  • C
    Kaz Companies Inc
    The online reviews and the sales pitch were outstanding. When it came to actually doing the work, the biggest failure was the lack of communication between the design department and the project manager and the onsite carpenter. I ended up paying a lot of money and not being satisfied with the end product. The project manager blew me off and minimized my concerns and then claimed he didn't. My husband is still replacing (2 months later) baseboard and door and window casing that they were going to charge us $90/hour to refit and replace. They also installed a washer and dryer and didn't take out the shipping struts. Luckily my husband guessed that they didn't do it, so our expensive washer was not ruined. I have to pay to have the shower floor replaced, but I can't afford to do it at the moment. They claim it's the materials I chose, but I think it's the way it was installed. I dread getting into my shower now... I reached out to them to detail my experience and they said they were sorry, but didn't take any responsibility, and they didn't offer to fix it. Oh well.
    - Liz E.
  • A
    D Allen & Sons Contracting
    Communication was outstanding from the very first phone call. Martin answered all of my emails within 24 hours. They replaced all of the siding and trim on my house and installed stone veneer on a portion of the front. They also installed a new door and shutters. The crew was hard working, professional and very prompt. The quality of work and materials was outstanding. We had one small miscommunication but it was resolved to my satisfaction. We had a small roof leak, which they repaired at no extra charge. The job site was cleaned up nicely every day and the job was completed in the stated time frame. They went the extra mile to be sure we were satisfied and I would highly recommend them!
    - Larry L.
  • A
    Advanced Lock & Key
    Everything about this transaction was first rate. From making the appointment with Dan on the phone to Mark installing and re-keying my locks. They were very knowledgeable, professional and helpful. I now have great new locks and the keys they made to go with them work perfect. They cleaned up every little bit of dirt and were very pleasant to deal with. I will always use this company for any lock issues I have and highly recommend them.
    - Jeane L.
  • A
    D Allen & Sons Contracting
    My husband was unexpectedly hospitalized and we called Martin from there. He promptly replaced the siding as well as a few ���extra��� nice touches. When payment was offered, Martin refused indicating that he was glad to help in light of what we were facing. A true gentleman and kind man who is deserving of our trust and accolades.
    - James E.
  • A
    D Allen & Sons Contracting
    Overall I was happy with the services they provided. "DAllen" was recommended by a friend of mine. They know all the in's and out's of installing a Steel Roof, re-flashing a chimney, and installing windows and doors. My original idea was to have new shingles installed, but they recomended the steel roofing system and it looks great on my home. The work was completed in a timely fashion and the job site was cleaned up well. I will never have to worry about replacing the roof for another 50 years, also it is energy efficient and low maintenance. My chiney is over 100 years old and the re-flashing has restored it to last longer now. The doors and windows have saved me money on my energy bills and keep my home much warmer. I still have more work that needs done in my home and I will be calling them again.
    - Jason B.
  • A
    Artisan Renovation & Design
    The workmanship is great. If there was an underlying problem discovered during Work Matt would let me know and fix it. I have had him do quite a lot of work at my house and will continue to. Highly recommend.
    - Danielle R.
  • A
    Bear Brothers Home Improvement Service, LLC
    I give Jeff Barry of Bear Brothers my highest recommendation. My wife and I hired Jeff for two projects, after speaking to six other contractors. Jeff had each beat, significantly, by cost. Jeff was knowledgeable, but efficient, and completed both jobs in the time he predicted. He charged us almost exactly the amount he estimated, despite some complications that made the jobs more difficult than we originally thought they would be. Jeff was pleasant and friendly, he never tried to upsell us on other work, and he left the two project areas free of any mess or debris. The work he did was exactly what we���d asked for, and more than what we���d expected.
    - Mike G.
  • F
    Tomson Window Enterprises Inc
    I do not usually write negative reviews, but this man came out to quote a job for me and was nothing but condescending and arrogant from the moment he walked in the door. I had a difficult time getting a word in edgewise, or even clarifying what it was I needed him to do. Needless to say, he will not be doing the job.
    - Christen M.
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Door Installers in Buffalo

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