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Printing reviews in Buffalo

  • A
    FED EX KINKO'S OFFICE & PRINT
    They were very courteous and did a very good job. We walked in and we were immediately greeted and asked what they could do for us. They were very responsive and accurate. They called the next morning and let us know we could pick it up. Their service was excellent.
    - Pernell C.
  • F
    JMO Enterprises
    5/28-Called JMO to place CLASSIFIED ad. Spoke to Mike O'Shea. He said he did not usually run classified ads. I understood he would do it for me to win new business. HE DID NOT ASK IF I WANTED TO RUN THE AD IN ANOTHER MORE EXPENSIVE DISPLAY AD FORM. I WOULD HAVE SAID NO. INSTEAD, HE WENT AHEAD AND FRAUDULENTLY JUST PUT MY ORDER IN AS A DISPLAY AD. Gave the person in the billing dept. my credit card no. I DID NOT DISCUSS THE PRICE OF THE CLASSIFIED AD I ORDERED BECAUSE I ALREADY KNEW THE APPROXIMATE $10 COST PER PRINTING OF RUNNING THAT PARTICULAR CLASSIFIED AD FROM PLACING IT IN COMPARABLE NEWSPAPERS LIKE METRO NORTH, and I was in a rush. NO ONE QUOTED THE PRICE FOR THE DISPLAY AD I DID NOT ORDER. I later confirmed in writing that I ordered a CLASSIFIED ad. 5/30-Given the number of JMO's printer, but not the name. Spoke to a MIKE Baxter about my CLASSIFIED ad. He said "it is unusual" to run a classified ad. " It is unusual" is not the same as saying they would not run it. HE NEVER DIRECTLY SAID HE WOULD NOT RUN IT AS A CLASSIFIED AD. He repeats this response in an e-mail. He, LIKE JMO, DID NOT ASK ME IF I WANTED TO CHANGE MY AD TO A MORE EXPENSIVE DISPLAY AD. OR TELL ME HE WAS GOING TO DO IT. I WOULD HAVE SAID NO. Instead, in he admits the ad was switched to a 1 inch spot/display ad. There is no reference in his e-mail to my having given him permission to do that. He said I wanted to move forward on an ad. True on the CLASSIFIED AD I CONFIRMED IN WRITING AFTER MY PHONE CONVERSATION WITH JMO and Zenger. Late June-Realized they weren't running my ad as a classified when I got my credit card bill with a $798 charge from Zenger. Called Zenger to find out who they were and why billing me. They said they were billing for JMO, sent me a copy of the ad which was for a DISPLAY AD I HADN'T ORDERED. Wk of 7/9 spoke to JMO/O'Shea. ASKED HIM TO STOP THE DISPLAY AD I HADN"T ORDERED AND THEY WERE WRONGLY RUNNING IN HIS NEWSLETTERS FOR THE COMING YEAR. I ASKED HIM TO TAKE THE WRONG CHARGES OFF MY CREDIT CARD. Wrote the same thing in a letter to him sent care of his printer, Zenger. Wrote same 8/2 to JMO's address. Left voice mail messages to him. GOT NO RESPONSE. 7/9 or 7/8 e-mailed Baxter/Zenger, whose e-mail I was told to use by JMO, to also tell him a mistake had been made on my ad and charges for it. I SAID I DID NOT WANT/ORDER A DISPLAY AD ON 5/28 AND DID NOT WANT IT TO CONTINUE.(doc 7) Baxter took no responsibility for the mistake or correcting it. Even though he wrote that Zenger's role was to "assemble the copy" and the mistake was made partly in assembling the copy, he passed the buck.He said it had to be resolved with JMO. 8/5 Called Baxter to say O'Shea /JMO would not respond or resolve the issue, and he had to help fix this. Met with barrage of defensiveness and lies. Lied when he said I didn't ask for classified ad until he checked e-mail that said I did. Lied when he said I had been directly told they wouldn't run a class
    - Marlene N.
  • F
    Zenger Group
    LATER, AFTER MY PHONE CONVERSATION WITH ZENGER AND JMO, I CONFIRMED IN WRITING THAT I WANTED A CLASSIFIED AD. 5/30-Given the number of printer, but not the name. Spoke to Baxter about my CLASSIFIED ad. He said "it is unusual" to run a classified ad. " It is unusual" is not the same as saying they would not run it. HE NEVER DIRECTLY SAID HE WOULD NOT RUN IT AS A CLASSIFIED AD. He repeats this response in an e-mail. HE DID NOT ASK ME IF I WANTED TO CHANGE MY CLASSIFIED AD TO A MORE EXPENSIVE DISPLAY AD ,AND, LIKE JMO, DID NOT TELL ME HE WAS GOING TO DO IT. I WOULD HAVE SAID NO. Instead, in he admits the ad was switched to a 1 inch spot/display ad. There is no reference in his e-mail to my having given him permission to do that. He said I wanted to move forward on an ad. True on the CLASSIFIED AD I CONFIRMED IN WRITING AFTER OUR PHONE CALL. Late June-Realized they weren't running my ad as a classified when I got my credit card bill with a $798 charge from Zenger. Called Zenger to find out who they were and why billing me. They said they were billing for JMO, sent me a copy of the ad which was for a DISPLAY AD I HADN'T ORDERED. 7/8-e-mailed Baxter, whose e- mail JMO told me to use, also telling him a mistake had been made on my ad and charges for it. I SAID I DID NOT WANT/ORDER A DISPLAY AD ON 5/28 AND DID NOT WANT IT TO CONTINUE. Baxter took no responsibility for the mistake or correcting it. Even though he wrote that Zenger's role was to "assemble the copy" and the mistake was made in assembling the copy, he passed the buck. He said it had to be resolved with JMO. wk 7/8 Spoke to JMO/O'Shea-ASKED HIM TO STOP THE DISPLAY AD THEY WERE WRONGLY RUNNING AND CREDIT MY CHARGE CARD. Wrote same thing to him 7/15 care of Zenger's. Wrote 8/2 at JMO's address. Left vloice mails. NO RESPONSE. 8/5 Called Baxter to say O'Shea would not respond or resolve the issue, and he had to help fix this.Met with barrage of defensiveness and lies. Lied when he said I didn't ask for classified ad until he checked e-mail. Lied when he said I had been directly told they wouldn't run a classified ad despite the e-mail that only said "Its not usual." Lied by saying I had been told the price for a displa ad. THESE ARE DETAILS. THE KEY POINT IS HE FRAUDULENTLY CHANGED THE AD TO A MORE EXPENSIVE DISPLAY AD WITHOUT Baxter again passed the buck to JMO. Said he would phone O'Shea and tell him to call me. 8/5 Sent e-mail to Baxter asking him if he was going to stop the display ad. (doc.6) Got no response. 8/10 Got call from O'Shea/JMO. HE ADMITTED I OR HE SHOULD HAVE BEEN ASKED WHAT TO DO BY THE PRINTER INSTEAD OF HIM JUST SWITCHING MY CLASSIFIED AD ON HIS OWN. 8/12 O'SHEA got by Express Mail documents proving I asked in writing for a classified ad, that Zenger switched the ad to a display ad without asking me, that I requested the display ad be stopped and my charge credited. O'SHEA/JMO HAS STILL NOT STOPPED THE FUTURE DISPLAY ADS, NOT CREDITED M
    - Marlene N.
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