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Aladdins Carpet Cleaning

in business since 1982

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About Us

on Angie's List for 13 years

Aladdin's Carpet Cleaning has been in business since 1982. We provide service with our own employees (10). Terms are payment on completion. Ask about our special offers.

Contact Aladdins Carpet Cleaning

Phone Number

(888) 688-7768

Address

611 Aero Dr
Buffalo, NY
14225

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Ratings and Reviews for Aladdins Carpet Cleaning

F

Review: Carpet Cleaning Service
4 years ago

I hired this provider to clean all of the carpets in my new house that we had not moved into yet.

I was told that they would arrive between 9 and 10 am. I called at 10:15 and was told that it would be another hour before they arrived. The two techs arrived at 11:15. They were not clear of what was to be done. I told them that all carpets in the house were to be cleaned and that there was a lot of pet hair. The two young men proceeded to ask about every room and whether or not it should be cleaned. I explained several times that any room with a carpet needed to be cleaned. They "cleaned" for about an hour. I asked them how they liked their jobs and they said " the pay is good but management is trash". I found this to be unprofessional but am now finding this to be a very true statement. After the carpets dried, I noticed that there were still balls of pet hair on all of the carpets. I called and spoke with Patrick the owner and he advised that it was my fault for not telling him there was pet hair. I asked for my money back and he said that they do not do refunds. My only option is to have them come back. They did a terrible job the first time and were unprofessional. I do not want these people back in my home. Patrick refused to refund my money. I have two small children and can not have wet carpets. I hired this company to come clean before we moved in and they did a terrible job. I have filed a complaint with the BBB in hopes that I can get my money that was wasted. DO NOT HIRE THIS COMPANY! The response below from the company is not accurate. I was originally told that they did not bring the right equipment to remove pet hair because I did not tell them about it. The response below states that they can not get pet hair out. The water thay I am referring to on the floors is puddles that were left on the tile floors. They were not able to offer to come back for four days which was not convenient since all of our furniture would be in the house. I have called and told this company I do not want them back in my home. I have yet to receive any refund and they have not responded to my BBB complaint beyond just stateing that they do not refund money.

Service Provider Response
On 7/24/2015 I had my technicians go and clean the [Member name]s home. called at around 10:15 am to ask where the technicians were, I apologized for them not being there as of yet and informed her that they would be there in about an hour. Our policy when the technicians first arrive in our customer’s home is to do a thorough walk through during which they ask about concerns and also the areas that we will be cleaning. This is done to make sure that we have all the information correctly listed, and to make sure that we clean everything the customer wants to be cleaned. We use a truck mounted steam cleaning method in which we do use liquid in order to clean the carpets, this does leave the carpet damp when we leave and normally takes 6 – 8 hours to dry completely. [Member name] called me after my technicians had left and described the situation and how she was dissatisfied with the work. I apologized that she wasn’t satisfied and immediately offered for my technicians to come out free of charge to re-clean her house. She, at first, refused this option and stated that she just wants her money back. At this time I advised her our policy is that we guarantee our work and would need to send another technician back to re-clean her carpet free of charge instead of issuing a refund. I also advised pet hair is something that we would not be able to remove completely due to the fact that it entangles itself in the fibers of the carpet and with very little surface area it becomes impossible to just vacuum it off the carpet. At this time she agreed for my technician to come back to the house to clean it again. On 7/28/2015, the day of the appointment for her house to be re-cleaned, she called and stated that she wouldn’t be able to be at the house to let us in. I apologized for any inconvenience again and offered to reschedule she stated she just wants her money back. I again stated our policy with our guarantee and having our technician come to clean a second time free of charge in order to satisfy her. She then rescheduled the re-cleaning of her house for the date of 08/14/2015. As of this date she hasn’t called back to say that she will not let us in the house to re-clean or that she doesn’t want to keep the appointment anymore.
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
4 years ago

We have used Aladdin in the past. The cost was $99 for three rooms and the stairwell.

They were excellent. They were prompt, actually a little early. They were very attentive. They came. They were clean and polite. I really have no complaints. Their price was fair. They did a great job. The thing I liked the most was their customer service and they were polite.
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
4 years ago

Cleaned carpet. Six rooms.

The representative, Patrick, arrived one hour after I called, exactly as I was told. I later fount out this is a family business, which I really like. Patrick worked hard and effectively. He was professional and pleasant. He moved quickly and the job was done before I knew it. The job was performed well. I am very, very pleased with the outcome. My carpet looks great and the price was exactly as advertised. I had called several other companies earlier that same day and they had many extra fees included in their advertised price. I had six rooms cleaned and scotch guard added to two rooms. This is a fair company. I highly recommend Aladdin. I will without a doubt use them again. I am very pleased
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
5 years ago

Cleaning and deodorizing carpets in three bedrooms.

I called and Aladdin's was able to get someone out to my house on the same day! I requested their online special, 3 rooms cleaned for $99. I also got each of the rooms deodorized as the carpets had odors from the previous owners pets. The cleaner came on time, cleaned the hallway and vestibule at no additional charge, and was very polite and efficient in his work. I would recommend Aladdin's Carpet Cleaning to anyone who wants work done.
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
5 years ago

I used ALADDINS CARPET CLEANING

Unable to enter review for ALADDINS CARPET CLEANING no comments or description given.
Services Performed
- Carpet Cleaning
B

Review: Tile Installation Service
7 years ago

I had some tiles steamed cleaned. About 200 square feet in the kitchen and dining area. The tiles and grout were cleaned throughly to what expected. If you want them to show you an example of what they can perform, be sure to ask for it before they do the work. If not satisfied you don't have to continue with them.

I had a first bad experience with Aladdin's Carpet Cleaners, but as soon as I complained they were VERY helpful. I have no complaints against the company, I just had complaints with one of their workers, who was not professional at all. I don't want to give a bad reputation to this company, because everyone else was very helpful and understanding. At the end I was happy with them and I would return to them. You will just need to call them to make sure they know how you feel about the job and such.
Services Performed
- Tile Installation
A

Review: Carpet Cleaning Service
7 years ago

I had my kitchen,living room,dining room,hallway & porch carpets all cleaned.

The results were excellent. My back porch carpet was quite soiled but it looked new after the cleaning.The gentlemen were friendly as well as professional.
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
9 years ago

We used Aladdins Carpet Cleaning to clean the carpet and furniture.

They were very thorough. They took a while to clean the furniture.
Services Performed
- Carpet Cleaning
- Upholstery Cleaning
B

Review: Carpet Cleaning Service
9 years ago

I used Aladdin's Carpet Cleaning to clean two rooms of carpet.

I've been using them for the last 20 years. I've tried other companies and even though they are a little higher priced they do a better job. Their price is higher and that is one of the only problems I have with them.
Services Performed
- Carpet Cleaning
A

Review: Carpet Cleaning Service
10 years ago

They cleaned the carpets in the home. The family room, living room, dining room and hallway.

It turned out well. It was a relatively good experience. They gave me a discount with a coupon.
Services Performed
- Carpet Cleaning

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Aladdins Carpet Cleaning

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About Us

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Tile Installation Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

Review: Carpet Cleaning Service

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