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Piano Tuning reviews in Brooklyn

  • F
    FORD PIANO
    Ford Piano Company rip off. In 2018, I had my piano rebuilt by the Ford Piano Co. in Peekskill NY. I unfortunately entrusted my 1901 Steinway Model O Grand piano to them. Work that was supposed to take three months took six months, from mid April 2018 - mid October 2018. The owner John Ford seemed nice and pretended to be so knowledgeable. He bragged that his family was three generations rebuilding pianos and could restore my Steinway exactly the way I wanted it done, which was with very light & easy action of the keys. Ford installed new strings & pinblocks, glued the soundboard where it was cracked in several places, but didn't use clamps and three months later it's already beginning to reopen. After he "fixed" the pedals, they made a loud noise when pressed down. He also gave me new Abel hammers, and did some other minor work but didn't change any other parts. My main complaint is that he did not repair the heavy action of the keys. For the action part of the rebuild, I paid him $6500. I asked him many times before giving him the job if he could make the action very easy. I told him it was a priority for me and he should do whatever needed to be done to accomplish that. I'm a classical pianist, not a technician so I relied on his judgement. He said he was very experienced at doing this and would make the keys very light and easy to play. Just leave it to him. Six months later, when they brought my piano back, I immediately played it and the action was still heavy. I called him many times to complain and he said he would send his son to pick it up and do the repairs, but he never did. I even offered to pay a mover to take the action parts to him, but he insisted that he only wanted his son to do this & I had to wait until his son visited a friend in NYC {where I live}. I called him one final time in December 2018, and he wasn't so nice anymore. In February 2019, after much searching, a former Steinway piano technician was recommended to me. He told me that the Abel hammers were incorrect for my piano, and that Ford had only sprayed WD-40 oil on the top of the shanks. I saw this. The oil dried up and the action kept getting worse. $6500. for Abel hammers & WD-40 oil! The former Steinway action specialist has now installed new NY Steinway hammers, new Renner shanks & wipens, touch weighted the keys, and done much more regulation, tuning & voicing. He also recommended a former Steinway damper specialist who repaired the damper mechanism, installed new sockets, rebushed the damper guide rail, replaced damper felts, released tension on the damper springs, installed adjustable pedal rods, modernized the dowel system, and fixed all three pedals - things that Ford should have known to do. Did Ford rip me off or is he incompetent? His work and manner speak for themselves. I paid John Ford $13,700. dollars in total, and his way to fix the action on a 118 year old piano was to change the hammers and spray WD-40 oil on the top of the shanks! Re-rebuilding my piano after Ford's bad non-work has cost me thousands of dollars more and both technicians couldn't understand why Ford didn't change the old parts since he was paid so much. These two very skilled former Steinway technicians did the job that should have been done by in the first place.
    - Dolores P.
  • A
    Arolla Piano Co.
    The tuning could not have gone better. I requested a quote and received an email with a quote and with a note that if wanted to call Isaac I could. So knowledgeable and honest. He recommended that I go with Jae the senior apprentice because it would be cheaper and would do the job. Jae was awesome, knowledgeable, personable and very generous with his time and expertise.... thank you I wouldn���t go anywhere else..
    - Shaul H.
  • A
    Arolla Piano Co.
    As expected; professional, quality work. It was a bit high on the price point, but I guess it was worth it given the value I put on my piano and the amount of experience and quality of craftsmanship that I received.
    - A Alexander` W.
  • A
    Arolla Piano Co.
    We hired one of the apprentices (Jae) to do the repair and tuning. He did everything wonderfully, explained things along the way, took the patience to answer any questions I had and got the job done just like I was hoping to. Will certainly call them again if I need anything done.
    - Gesa K.
  • A
    Floating Piano Factory
    We had a great experience with Floating Piano Factory and will definitively use them again. Tom was prompt and attentive. I had questions about what he was doing and he took his time answering them in detail. When he was done assessing the piano, he was clear about the need for a pitch raise, why it was necessary, and the price difference. I never felt like he was tacking on something unnecessary. Tom worked on the piano for an hour and a half. We were very satisfied with his service and we'll certainly be returning customers.
    - Ziedah D.
  • A
    Floating Piano Factory
    This is the third time I have used Danieil. Great guy, knowledgeable, professional, personal and Honest. First Daniel came and tuned my piano. Second time ,I called the company I selected Daniel again this time for certain keys getting stuck to the strings. Three months later same problem. Was thinking about using someone else. But said let me use Daniel again. He came told him same problem as before. 1.5 hrs later fixed the problem and apologized for not fixing the the issue the first time and charged me less. Honest and takes responsibility. Now a days, rare. He is good to go in my book.
    - Christopher L.
  • A
    Arolla Piano Co.
    Isaac is skilled, courteous, punctual, efficient and communicative. He has done great work on my piano and has taken the time to explain to me what he's doing and why he's doing it. I've had him do both a general tuning, and an overall adjustment to the piano's action, and now the piano sounds great. His prices are affordable and I appreciate that he shows up on time and does the job efficiently. He responds to emails quickly and making an appointment is easy thanks to his great website. I'm very happy to have him working on my piano!
    - Julie P.
  • A
    Floating Piano Factory

    Mike was EXCELLENT - nice, smart, on time, considerate, explained everything in detail and did a beautiful job!! If it were;t for him we wouldn't have this wonderful piano. We would definitely recommend using Mike and the Floating Piano Factory!!
    - Becky M.
  • A
    PAT VOTTA PIANO
    He was on time, efficient and very professional. He did a great job on our piano, which had been neglected for some time, and he also provided us with advice on next course of action to get the piano in top shape. He was very friendly and courteous.
    - Aaron M.
  • A
    PAT VOTTA PIANO
    Pat was great. He called back promptly, he came when he said he would and he explained to me patiently all the steps in the process. He said he could do a fuller tuning  and some repairs on my 50-year-old piano that would cost me more but would improve its sound. But he said he  wouldn't recommend the added expense  if I was playing regularly, which I'm not. Overall I thought it was a great experience. I'll call him again next year.
    - Beth E.
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Piano Tuners in Brooklyn

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