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Cracking the codes on your medical bills

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Recent Patient Advocacy Reviews in Bronxville

  • A
    Clark Law Firm
    Stephanie Tolnai was my lawyer. She is punctual, personal, knowledgeable and cares very much about my son and his injuries. Every thing that had to be done was done in a timely manner with the best professionalism I have seen. She responded to all emails quickly and fully, always answered every call and answered all questions fully. Even during this Covid 19 Clark Law Firm was able to complete my case and resolve all issues. I would highly recommend them and I would hire them again in a heart beat. Stephanie is the best.
    - Laura B.
  • A
    C. Cleary Cusick
    I had a Cancer health issue with my wife, it is so easy to get lost in the maze of doctors, diagnosis, insurance and care, I knew I needed help, so I reached out to Carol Cusick, Patient Advocate, we met and sat for about and hour, I explained what I had done and where I thought I was and when I left, I felt so much better about the direction of care and issues with our insurance and just a better over all feeling I was going in the right direction for my wifes care, Carol also made a call to a local doctor in Greenwich, CT to see if he could help.She offers range of service from just a phone call, accompanying us to doctors appointments, to go over how I am doing with coordinating and going to doctor’s appointments and dealing with Insurance, all the while remaining professional and up beat, like a life long friend, she truly loves what she does, how do you say thank you for that but Thank you Carol.
    - JAMES B.
  • F
    Mount Kisco Medical Group
    I have been a patient of MKMG for close to 20 years. Three years ago I decided to move all of my medical care to their practice for the sake of having an internist who was able to be my gatekeeper for my many and varied medical problems. General Internist - Dana Murphy - zero empathy, quick to send you to ER, no faith that patient knows own body, she knows better. Absolutely no bedside manner at all. Entirely failed at managing my need for a Gatekeeper which I was very clear on my needs when I first engaged her. You are a cattle call # in the MKMG or CareMount Medical whatever you want to call them. You are a # not a person. If she would have done her job at being my internist I could have avoided many medical procedures that I did not need. At no point during a horrendous 9 month period in my health did she once reach out to me to make sure I was receiving the care I needed. When I reached out for assistance, I never once received a call from Dr. Murphy, only from her nurse sometimes many days later, or not at all. Typially I was referred to another physician or to the ER. Dr. Chinitz - GI - Mr. Funny Man (not). Saw him for a follow up from bowel resection reoccurring problems. Was told that I could expect to only be 60% better ever and that I should make sure I had a good therapist because I was going to need one. When I complained that I was in pain after his exam, he told me that since he had met me he had a pain in his side too. Dr. Wishner - Probably an excellent surgeon and one I entrusted my body too twice. What I got back was a surgeon who instead of listening to his patient that something was wrong after the bowel resection my back doctor found my hernia and referred me back to Dr. Wishner. After my hernia repair was completed and I had severe internal pain I was told by Dr. Wishner that it was my back and he didn't know what to do with me. He could send me for physical theraphy. There is one physician in that group that I would go back to and that is Dr. Stacy Spivack-Gross. However, I have decided to leave the MKMG in its entireity. I refuse to be a # and not heard by my doctors. I no longer recommend them. Radiology Department made a mistake on my CT Scan. My lungs have nodules on them that have been followed for many years. I have an oncologist review any scans that catch my lungs as my mother passed away from lung cancer. One of my abdominal scans came back with some odd language about one of my lungs. Not one physician in the MKMG even got back to me with the results of that scan so I requested a copy and upon review saw the bizarre words utilized. I faxed to the oncologist who immediately called me back to let me know that the words do not exist in the medical field. It was a mistake, he even went so far as to call the MKMG radiology Department to advise them of their mistaken. Not one doctor, even the ordering surgeon ever got back to me or the oncologist to advise the mistake was rectified. After being told I should get a good therapist by Dr. Chinitz because of the pain I have experienced after my bowel resection surgery would never go away because I had fibromyalgia and RSD, I should expect to stay this way indefinitely. If this was the case and since MKMG has my entire medical history for many many years, not one person even my "Gatekeeper" internist ever told me that I should not have surgery because I could potentially be in pain for life because of it.
    - Stacey L.
  • F
    CVS Pharmacy
    32 yr old disabled son transfered his Medicaid from NY to NJ. Took prescriptions to CVS Clinton St.Hoboken. The Pharmacist did not fill prescription, told son to come back another time, did not call Medicaid to inquire on Son's behalf and son came back to car with no psychiatric medicine. Mother (me) intervened and pharmacist refused to call Medicaid or to fill the prescriptions. He was extremely rude and unhelpful. I even called another CVS pharmacy for help because he would not provide service and told me he couldn't and wouldn't help me further. I complained to the Store manager and subsequently called the central CVS pharmacy Manager who contacted the pharmacist to immediately dispense a 3 day supply of pills. The following day, the pharmacy called to say that all of the meds were ready. 2 very difficult trips & the 1st trip took 2 full hrs and to resolve. Although I thought this would be the end of the problems with this CVS pharmacy, I was wrong. Today my son took another prescription to this pharmacy. He was given 3 pills and told to come back on Monday. WHY and do we really have to make 2 trips for EVERY prescription filled at this location. I am just disgusted and annoyed.
    - Sue M.
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Patient Advocates in Bronxville

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