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Limousine Service reviews in Bronxville

  • D
    Matrix Limousine
    I found Matrix Limo through Angie's List last year and had used them once before. I was very happy with the previous service, so I decided to book them again for an airport service from my home in Westchester to JFK. The woman who booked my round-trip airport service was stellar, however, the driver's professionalism was terrible.
    About 15 minutes before the driver arrived, I received an email asking me to text the driver when I was ready. "...Your Driver Name Is MD He Is Driving   Car... " I had no clue as to what his real name was, and he arrived in an SUV, not a town car,  a few minutes before the email so I was unsure if this was my driver. In addition, there wasn't a notification in the window as to who he was or where he was from, and when I went out to meet him, he was playing with his phone not paying attention. My doorman had to knock on the window to get his attention.
    "MD" was helpful with my bags, and then drove me to the airport. I told him what airline and that I was flying to Puerto Rico. He then asked if I had my passport with me since I was going to need it to get into the country. I told him that, no, I didn't need a passport, just an ID because not only is it a US territory, but I am a US citizen. He proceed to make a few phone calls to ask his friends if this was true, and then told me that he was refused entry into Canada via train because he only had a green card. I told him that he was comparing apples to oranges and that I knew I wouldn't have an issue... He continued to drill me with questions, kept telling me that they wouldn't let me on the plane, that I didn't know what I was talking about and in the end told me that I might be okay... I told him that he should stop talking immediatley since not only was he aggrevating me, but he wasn't paying attention to the road. He just laughed. I asked as to why he was laughing and he told me that I didn't know what I was talking about! At that point, I emailed a complaint to Matrix, to no avail.
    A trip to JFK without traffic should take a minimum of 45 minutes from my house. He made it in under 30 minutes. Due to his speed, quick turns and lane changes I was nauseous by the time we arrived. I handed him $100 and asked for $7 back. He looked at me, snickered, shook his head and then agreed. (A 20% gratuity was already included in the price.) It took him a few minutes to find the change, and he left. After going through security, I called Matrix and filed a complaint and asked if they received my email. The woman had to go and look for the email, and that she would pass this along to her boss who had just walked in and he would call me back. He never did. Since I hadn't heard from anyone in 48 hours, I called them back today to cancel my reservation with them for next week. I told the woman why, and she told me that she would pass the complaint along to her boss and someone would be in touch... I'm still waiting for a phone call.
    - Mary D.
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Limo Services in Bronxville

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