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Home Automation reviews in Bronxville

  • D
    Frontpoint
    A highly organised sales team, with repeated phone calls, and polite friendly staff. One major flaw - after purchasing the home security system, FrontPoint informed me via email, that the service is NOT operational until I confirm with them I have a permit for the use of a home alarm - a requirement in my county I was not aware of. I am grateful they provided the phone number for the city clerk's office, but as you can imagine, this is a bureacracy. Things move slowly. One week after requesting the permit form, which then has to be filled in, and then sent back, for registration...no such form has arrived. I called the city again, and hopefully it will arrive within a week. Which means....two weeks have passed and the alarm system is not operational. However, FrontPoint has charged my card. I called FrontPoint, who said they will pro rate the payment once I confirm registration of the permit with the city. However, why didn't they do their customers a service by telling them, upon the purchase, to seek a home alarm permit as soon as I concluded the purchase? And that there will be no cost incurred pending the registration of such permit. Of course, notification could have taken place PRIOR to purchase. A little cheeky and not becoming of a professional company. They can do better.
    - david m.
  • D
    TRUE VALUE SECURITY SYSTEMS
    From: Mitchell Meyer
    Sent: 07/16/2013 11:51 PM
    To: s.
    Subject: Re: True Value Security Systems - Security System Proposal
    Mr. S.,
    I have no availability on the day you suggested.  07.23.13  
    I am in the field everyday and unfortunately do not have time to continue modifying proposals.
    I have taken on a few large jobs in the last week and I am not sure I can fit you in my schedule.
    You may consider seeking another provider who has the time needed.
     
    Mitchell Meyer
    True Value Security Systems
    - Richard S.
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Home Automation Services in Bronxville

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