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Cabinet Refacing reviews in Bronxville

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  • The completed work was very nice. However, company demands entire payment after showing up on the job once. Even after payment in full, work progressed very slowly. Work took four months longer than promised finish date. Many days and weeks no one showed up. Had to keep calling and inquiring about status. Ken and office staff polite and personable, but if you have a deadline, don't expect them to meet it. When they show up, work is satisfactory, but you need someone on site, checking every day, and giving them a punch.
    - christine k.
  • With many home contractors, you get a very skimpy contract proposal and you are left wondering whether to complete the project with this person or to go look for another.  Because JR Laminators received such high reviews here on Angie's List, I decided to give Jeff the benefit of the doubt and hire him to do the work we discussed.
    We are very happy with the work that was done.  The kitchen is vastly improved.  Jeff was very accommodating, and even did some patching work gratis.  He was always punctual and professional, and very helpful in providing information or ideas that were not strictly part of the project.
    The project took longer than I anticipated and I don't recall if it was explained or not at the beginning, but take note that just because the majority of the work gets done in 3 days does not mean you have anything that looks like a finished kitchen within 3 days.  It took several weeks for the counter-tops to come in, as they have to be custom measured once the cabinetry is in place.   During that interval, we had use of temporary plywood counters and overall the kitchen just looked like a mess.  This is nothing against JR Laminators, as it would have been the case with any contractor.  I just didn't realize it at the outset, so make the  note here for those who are contemplating similar work.
    - David S.
  • The process went on for far longer than we anticipated, using several subcontractors. The countertop installation finally occurred in August 2011, but it was November 2011 before the bathroom panels/doors were finally installed. The latter installation was delayed when the supplier sent the wrong panels.

    That said, the workmanship was excellent as was the quality of the materials used. Particularly noteworthy was the perfect color match of the lightrails to the cabinets. The work went relatively quickly on each task once things were finally in place to proceed. The company was responsive when called, but it is a good thing we were not in a big rush to have the work completed.
    - Henry H.
  • July 2006 I visited "Glen" at Kitchen Solutions; I was admittedly unknowledgble about the process and time to order and install cabinets, but he was extremely arrogant in re-setting my expectations, letting me know that if I wanted a quality job, "we" couldn't rush it and it would take up to 3-5 months. This seemed a little long for my small galley kitchen, but I was not in a great rush, which is a good thing. That discussion was followed by one year of poor service, un-returned calls, feet dragging, etc. The estimate process alone took 2 months after the job was handed off from Glen to "Kevin" who seemed much less experienced, but twice as arrogant about timing, quality, budget, etc. Kitchen was finally measured and cabinets ordered 3 months later. Appliances were also ordered from them after they made it pretty clear that they would make things difficult if I went to local retailers. Cabinets came in around February (7 mos after 1st discussion). My contractor (Kevin could not seem to get along with him) installed in short order and a template was made for countertops. Granite and counters went reasonably quick and I was almost complete by April. The obscenely poor service began at this point: Kevin emphatically encouraged me to go with a creative tile design for back splashes (it did look nice) but after quickly agreeing to it, he could not seem to get the tile ordered. He disappeared on me, did not return calls, "yessed" me effectively for two months until I gave up. He never bothered to call and finish the work after $32,000 (plus $2,500 to my guy to install). The kitchen now looks good, and I am about 95% satisfied, but I can't imagine anyone wanting to work with these people. I am guessing that anyone spending $200,000 or more will be fawned over and get phone calls returned, and I can see them doing good work, but they also made several mistakes and I don't think they can be trusted.
    - Tim S.
  • Fantastic. Steve is very professional, takes pride in his company and is a man of his word. The work was performed on time, especially in the short amount of time given. The price was the best estimate we received from 3 different painters. We are extremely happy with the work Steve and his crew performed and would hire him again in the future.
    - Susan F.
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Cabinet Refinishers in Bronxville

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