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Large Appliances reviews in Briarwood

Real People ~ Real Reviews ~ Real Results

    • For my kitchen remodel, I ordered three Electrolux appliances from this vendor. I chose them strictly on price and I'm kicking myself for letting that be the deciding factor. From the reviews, I knew I was taking a risk; but this provider was $800 dollars cheaper than its nearest competitor. What went wrong:

    The original stove was delivered so damaged it looked like it had be dropped from a huge height. When I called to report the damage, the first thing customer service asked was if I would be willing to accept the damaged merchandise for a $500 discount. The stove was dropped on its "head" so perhaps customer service thought I had also been dropped on my head. I explained the damage was more than just a ding and that the entire back end was bashed in and I wanted an undamaged appliance. Customer Service had the gall to tell me that I was responsible for getting the 500 pound stove back in the box for pick-up. Seriously? Several calls and a manager later, I was told that I only had to make sure the box was there.
    The logistics company sent to swap out the damaged merchandise with a new one adamantly refused to do so because they said that the stove wouldn't fit out the door. We had to bring up our assistant super to measure the door and coach the delivery team on how to move the damaged stove out and the new stove in. My husband had to burn another vacation day to wait for delivery.
    The end result of trusting that this company would deliver undamaged merchandise is that it put my remodel on hold for two weeks. I definitely spent any money I saved on take-out and restaurant meals for my family, Three meals a day for a family of three adds up pretty quickly. Not to mention the aggravation factor; which has been considerable. I would never recommend this company for any reason.

    - Theresa O.
  • Purchased a window air conditioner from Northern Home Appliances. The salesman (Nat) who assisted me was professional, helpful, and nice. He showed me various brands and models they had in stock and explained the features and differences. I didn't feel rushed. I expressed interest in a model the store didn't have in stock at the time. Nat arranged to get it for me. He also arranged for an installer to come to my home, remove my old unit, and install the new air conditioner. The installer was punctual, polite, professional and worked neatly. I would use Northern Home Appliances because you get personalized service and they see the job through.
    - Loretta K.
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Kitchen Appliance Sellers in Briarwood

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