Fixed roof leak, roofing shingles were "bubbling" up, nails were popping out because sheathing was getting wet from water penetration and pushing them out. Some visible minor water leakage visible inside house during worst times, i.e. snow melts. Besoi replaced the shingles, color matched them to original perfectly, replaced damaged sheathing, reinstalled 2 plumbing vents, reflashed skylight, added ice barrier to go up and beyond the skylight (about 8').
Sales rep gave a great estimate and was confident Besoi could match shingle color perfectly by just looking at it. Was fairly sure of the leak source, plumbing vents were improperly installed and inviting water penetration. The original builder also carelessly placed 3 plumbing vents all within 4' apart from each other and 2 of which are 12" from the edge of the roof. I asked the sales rep if they'd be able to combine some of them, even though that would be atypical to what they'd normally address. He explained while unlikely, they have done it before, and the installer will assess the difficulty of it when he gets there and then decide on how much cost that would add. I thought that was a fair assessment. I was also very pleased he was one of the few contractors that was confident this could be fixed with a repair rather than a whole tear off which several contractors wanted to do. The roof was less than ~10 years old, based on memories of neighbors from the previous owners and judging from appearances. Sales rep anticipated being able to do the job within in a week of decision. I checked a few other contractors estimates and got back to Besroi in week's time, which understandably pushed out my date another 2 weeks. Can't expect things to stay the same in a week's time. Mark from Besoi came out to do the work and for after just looking at the roof he had a slightly different assessment than the sales rep. #1 the shingles the sales rep ordered were not the same color and were not going to match perfectly. #2 He did not think the plumbing vents were the source of the leak, instead he believed it to be the skylight. #3 He would never consider moving a plumbing vent under any circumstance no matter the amount of worked involved, he's never done it for any client before, period. #1 Was the most upsetting because if it couldn't match the color exactly this posed a problem for both appearances and reselling the house in the future. #2 Was not completely unexpected so I'd chalk it up the installer being more experienced than the sales rep. Mark confirmed his guess on the leak source once he started removing some of the shingles. When he showed me the damage left by years of small but constant water intrusion there was no doubt. #3 While fortunately it wasn't high in my priority list, I did a pinch of being mislead by the sales rep. But I'd give them the benefit of the doubt and guess that it came down to the sales rep not communicating down client expectations. Mark reassured me that after he was done with the plumbing vents there would be no chance of them failing before the next roof tear off. Despite these problems, it all fortunately worked out in the end and I would definitely use Besroi again in the future. After an hour or so of calling around they were able to find the color match of the shingles, and boy did they match perfectly, you couldn't even tell any shingles were replaced at all. And In addition to the original work, reflashed the skylight, replaced the damaged plywood, redid the shingles, added enough ice shield that went up beyond the skylight just to ensure performance (it was originally only 4' and stopped at the skylight and was instead replaced with about 8'). The additional work only tacked on an extra $120. So in summary, I'm very pleased with their work despite the miscommunications. However if a roofer promises to match the color of your existing roof, insist on having them take back a color sample for color matching no matter how confident they are they can do it by just eyeballing. And for leak fixes, never expect the assessment to match reality 100% of the time. A leak only shows its true colors when you start taking the shingles off and looking at the damage underneath.
