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ServiceMaster By Burch

Founded 1993 • Angie's List since October 2011

B Rated | 3 Reviews

Description

Locally family owned and operated with services in disaster restoration services, residential and commercial cleaning as well as water, fire and mold mitigation....

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Handy House Cleaning

Handy is an Angie's List national platform partner. With Handy, you can book a transparent, fixed price home service with an independent professional any day from 7 am to 11 pm. Professionals booked through Handy are experts across a range of home services, including home cleaning, handyman services, painting, lawn care, and more. They have collectively performed over 3 million projects across 250 locations. Handy, through the Handy platform, offers technology and information to book home services, but does not itself provide these services. The provision of services is the responsibility of independent professionals scheduled through the Handy platform. Tasks booked and paid for directly through the Handy platform are performed by background checked professionals*, and are backed by the Handy Happiness Guarantee**. Notes: * Handy screens handyman and cleaning professionals that you book and pay for directly through the Handy platform. This process involves: a) Pre-screenings – Potential Professionals must provide detailed personal information, and validate their home service experience. b) Credential Verification – Handy partners with Jumio to use computer vision technology to verify the identification credentials of potential professionals. c) Background Check – The background check screening is performed by Checkr, an accredited third-party background check provider. Checkr's search includes national, state, and county databases stretching back at least 7 years, and longer in certain jurisdictions. The purpose of these checks is to identify offenses that may disqualify potential professionals from using Handy. You can learn more about Handy's screening and background check process at www.handy.com/trust-and-safety ** Handy backs all bookings made through its platform with the Handy Happiness Guarantee. Handy strives to match you with the right pro for you and your home every time. If you're not satisfied with the quality of the service you booked and paid for directly on the Handy platform, Handy will send another pro at no extra charge for your next booking. Additionally, In the rare event of damage, Handy's got your back. Bookings made and paid for directly on the Handy platform are insured. You can learn more about Handy's screening and background check process at www.handy.com/handy-guarantee

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Verified Reviews

A few reviews for this pro…

A

RATED

04/22/2014

unknown

DESCRIPTION OF WORK
They cleaned the carpets in a rental apartment aand did a fine job at a reasonable cost. The Servicemaster by Burch that I used was based in Otego, NY, not Binghamton. My only negative was when I tried to have the carpets cleaned in another apartment in February and was told they were book up until spring and were not taking on more jobs.

CATEGORY carpet cleaners

A

RATED

06/22/2013

Called on a Friday and got an appointment the following week. Very professional. Called ahead to update me on arrival time. Measured the square footage, gave me an the cost, and got right to work. Moved all furniture I asked them to. Carpets looked great after.

DESCRIPTION OF WORK
2 sofas cleaned. Also 3 rooms carpets cleaned.

CATEGORY carpet cleaners

D

RATED

10/27/2011

We were surprised that they sent 3 people to do such a small apartment, but we figured that meant they'd do a great job and finish sooner. Boy, were we wrong! As I mentioned, they took over seven hours during two days to complete the job. We wondered what they were doing for so long, because they always seemed to be on break or having lunch when we stopped in. When they finished, we did a superfic...

DESCRIPTION OF WORK
They were hired to clean up after a minor stove fire in a 350 ft-sq apartment. The fire was confined to the area behind the stove, damage was minimal, but dry chemical dust was everywhere throughout the place. The fire company said we had to have it professionally cleaned due to the dust. ServiceMaster was called on a great recommendation (but I won't embarrass the person by saying by whom) and they basically quoted to clean every square inch of the walls, ceilings, floors, cabinets and drawers (inside and out), fixtures, windows, doors, appliances, etc. Everything but the tenant's personal property and some of the removable furniture (which we removed on our own). Their quote covered about 10 pages and was very detailed. Every room was broken down by walls, ceilings, floors, windows, carpets, etc. The total for the quote was over $1800. The quote was given by the manager of the business, (who immediately left town on vacation for the next week). A 3-person crew showed up several days later to do the work. They took 7 hours over 2 days to complete the job. As far as the work that was ACTUALLY performed (or not), see below

CATEGORY blind cleaning,carpet cleaners,drapery cleaning,house cleaning,upholstery cleaning,window cleaning,floor cleaning,biohazard cleanup

SERVICE PROVIDER RESPONSE

Unfortunately, our company was blamed for scratches on the counter after a fire. We never took responsibility for scratching the counter and assumed it was caused during the time the fire was ongoing and put out by the fireman. The counters were covered in soot when we arrived and no scratches would have been detectible until they were cleaned. We agreed to some credit to get the claim closed as i...

Services Offered

Residential and commercial cleaning of carpet, house, mold testing & water damages.

Services Not Offered

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General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard
Senior Discount
10%
Emergency Service
Yes
Warranties
No