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Appliance Repair reviews in Bayside

  • A
    AV Appliance Service
    It went good! I was very happy with Robert and his men, the job was a nightmare, the big orange box store's delivery company cancelled my first date, and then when they did come they were capable of NOTHING. I found AV and called and they fit me in during the holiday rush last week, and then we ran into little problems one by one, but AV managed to get me through it and with reasonable pricing. A+ company to work with. Would HIGHLY recommend.
    - Jessica A.
  • F
    Action Repair Service Inc
    Worst experience ever. After Sean recommended that the stove top be replaced, he said his company was able to do it. I told him I was interested and so he took some measurements and said someone would be in contact with me. I paid $119.48 for this visit, no work was done except some measurements and telling me I need a new stove. I was then contacted by Rick, who gave me 2 options on a stovetop, one that cost ~800 and another one from General Electric that cost ~900. I wasn't given the model #, so I was unable to price shop online. I chose the more expensive model after Ricks recommendation of General Electrics superior reliability. So they put the order in, charged me $600 to put the order in and get the process started, and then contacted me when it arrived. They sent Sean again to deliver and install it on 2/21/17. Sean tells me that I need new plumbing and new electrical work and that this is something his company doesn't do, but he does on his own on the side. Specifically he said I need to replace all the old pipes and need 2 separate valves installed (1 for the stove, 1 for the oven), and I need a new electrical outlet under the stove. He says he can do the extra work if I pay him $200 cash on the side. I told him I negotiated with Rick on a price for delivery and installation. Sean tells me, "I don't know what you guys talked about, but I can't install it because you need new plumbing and electrical and I can do it if you pay me $200." I said, "I'll think about it". Sean drops in the new stove top, leaving it unplugged and the gas shut off and said the jobs complete and how do I want to pay the remaining balance of $359.16. In hindsight I shouldn't have paid since the job wasn't finished, but for some reason, I told them to just charge the rest on my credit card they had on file. So up til now, I have paid a total of $1078.64. My gas is still shut off and my stove isn't even plugged in. At this point, I just wanted to get this ordeal over with, so before Sean left, I said I'd pay him the $200 to finish the installation. There wasn't enough time on that day so he said he could come tomorrow. I asked what time he had available since it was such short notice and that I would work around him. He would not give me a time slot. He instead asked me what time worked for me and I said 11AM. He said that 11AM works for him. So now it's 2/22/17, 11AM, and Sean doesn't show up. At 2PM, he still hasn't shown or called, so I call him and he tells me he's on another job. I ask for an estimated time he can get to me by and he says around 5PM. 5PM rolls around and he doesn't show. Or call. I call him again at 6PM and he says he's on his way to another job, that he doesn't know when he'll be done, but that he'll know a definite time within an hour and he guarantees to call me by 7PM. 7PM rolls around and he doesn't show. Or call. I'm so annoyed at this point and I call him at 7:30PM and just cancel the job. I've been waiting 9hrs for this guy and he doesn't even have the courtesy to call me once. Had he told me the day before that he has other appointments and that I'd be his last priority, I would've been okay with it instead of taking off of work the entire day for no reason. He calls me back 30min later apologizing and says he can still come tonight. I'm livid at this point and tell him that there's no way he's coming at 9PM and waking all my neighbors. I said he can come tomorrow at 11AM or don't come at all. He says he'll be here between 11AM - 11:30AM. So now it's 2/23/17, 11AM, Sean hasn't arrived. 11:24AM, I get a phonecall from Sean saying he's running late and that he'll be here in 15minutes. 11:40AM, Sean still isn't here. 12PM, he finally arrives and gets to "work". He doesn't install an electrical outlet like he said he would. Instead he drills a hole into my dishwasher compartment and runs the cord from the stove in there in such a way that I can't even put the shelf that was originally there to hold my post and pans. He said he would install new pipes and put in 2 valves. As far as I can tell, the pipes are all original and only 1 valve is visible that I'm sure came with the stove I ordered. Besides plugging the stove into some outlet through the hole he drilled, I'm sure all he did was turn on the gas without replacing any pipes or installing any valves. He showed me that the stove turns on, I pay him $200 in cash, and he leaves. So in total I paid $1278.64 for the job. A simple price search of the stove on google shows that it costs $399.99. Obviously I expect to pay an installation and delivery fee, but ~$900 seems excessive. The photos say it all. I can no longer have a shelf below my stove for pots and pans. The pipes are original. There are not 2 valves like Sean said he would install. Notice on the 2nd receipt on 2/21/17, under Nature of Service, it says INSTALL, which was never done. I don't know if Sean is just a rogue employee or if this is just the basic practices of the company to scam its customers. STAY AWAY FROM THIS COMPANY
    - Daniel L.
  • C
    Sears Appliance Repair
    They came but they couldn't install the filter that was required. They really didn't do what they were supposed to do. So, what was happening the water wasn't coming out that strong in my water dispenser and so the guy came and he said it was probably my filter but he didn't know how to remove the shelf from the refrigerator. He said it was stuck and he didn't want to break anything so he identified what he thought the issue was but he didn't know how to remove the shelf. I played around with it a little bit and I was able to remove the shelf and replace the filter myself and that would be the issue. They were on time. The responsiveness was pretty good.
    - DAVID K.
  • A
    Steve's Appliance Repair
    Steve was professional, courteous, and efficient. From the time I first contacted Steve to the time the repair was competed was less than two hours. The price point for the repair was excellent. Steve's A rating on Angie's list is well deserved! I would recommend Steve's Appliance Repair to anyone who requires timely and efficient service of any large appliance.
    - Jeffrey J.
  • A
    Steve's Appliance Repair
    Steve was great.  He checked the back of the unit and the compressor and then cleaned the unit thoroughly. He explained that he didn't want to change any parts because the unit was working.  He asked me to call him in 24 hours to report how the unit was working.  I was very happy with his work and his professionalism.  Will definitely use him again.
    - Paul D.
  • A
    Lightning Appliance Service
    Great service starts on the phone. Denise was always responsive and fulfilled all her promises regarding calling back and calling in advance of the arrival of the technician. Cuery, the tech, was excellent. He was honest about our ice maker issue, solved it efficiently and effectively, and gave us advice on what to look out for. He also fixed the height of our fridge door in a jiffy. Tri-State is my new appliance service company.
    - Christopher B.
  • A
    Steve's Appliance Repair
    Excellent service. Came to fix problem the same day I called. Showed me a "home remedy" to address the problem if it ever happens again vs. selling me parts/services that I didn't need. I have used this provider in the past and would call him again if ever I needed repair service. Honest, reliable, fairly priced.
    - Stacey B.
  • A
    Steve's Appliance Repair
    Steve is very prompt and responsive.  I called him Wed and he came on Thursday.  He is very honest and let me know right on the phone that if he can repair the dishwasher it will cost $100 and change.  If he finds that it would cost much more than that, he would recommend replacing the unit and we just pay in for the diagnostic fee.  He is a trustworthy professional and that is hard to find in any business these days.
    - George L.
  • A
    Steve's Appliance Repair
    In one word - OUTSTANDING!
    I called Steve because the ice maker in my 4 year old refrigerator had stopped working.  He promptly returned my call and showed up that day, at an agreed upon time.  To make a long story short, the fan wasn't working and needed to be replaced, which Steve did as quickly as possible, keeping me informed along the way since he had to order the part.  Steve suggested that the ice maker may have stopped working because the fan was not working and would not install a new ice maker until he was sure that the fan replacement did not solve the original problem.  And he was 100% right.  Within 1 hour of installing the new fan, I had ice from the old ice maker.  
    Such candor and honesty is rare in a repairman and I am lucky to have found someone so reliable.  Great job, Steve!
    - Cindi S.
  • A
    Steve's Appliance Repair
    Steve was originally going to come the next day but he pushed himself to come to us the same day in the evening. He was professional and found out what our problem was with our dryer (bad/worn out parts). He replaced the bad or worn out dryer parts with parts he had in stock and fixed our dryer in less than an hour. Thank you Steve.
    - Susan C.
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Appliance Repair Services in Bayside

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