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Fireplace Repair reviews in Ballston Spa

  • A
    Chimney Heroes
    Very professional, courteous, friendly, and competent. Very respectful of property. Great service from office re: setting up and reminding about appointment; also received a call in afternoon to better pinpoint time they expected to reach us. Great job explaining issues with our chimneys and possible solutions. Looking forward to having them do repair work for us.
    - Sara T.
  • A
    Chimney Heroes
    AMAZING! Jamie is a true professional. He is knowledgeable, punctual, caring, doesn't rush and really knows his stuff. He confirmed the appointment and kept in touch as the date was approaching. I wish ALL providers had this level of professional and timeliness! I definitely recommend.
    - Nancy B.
  • F
    Pine Lake Stoves of Saratoga
    I purchased a Regency EX90 fireplace from Pine Lake Stoves in February, 2010 for $6,207. It was installed in March 2010. I chose Pine Lake as they were the nearest authorized Regency dealer to my home in Malta, NY at that time.
    I had the fireplace serviced by Pine Lake in Sept 2011 and again in Sept 2013. During the September inspection and cleaning, the Pine Lake employee ?red tagged? the unit because the pipe had become separated. He said we were lucky our house had not burned down. I made him aware Pine Lake was the original installer. He at first denied this until I produced a receipt. He then took pictures and said they would get back to me.
    I contacted the owner, Ralph Ottuso, later the same day (9/23/13). He assured me they would get the situation rectified, and quickly. Over the next 3 weeks, I called and emailed Pine Lake numerous times (10/7/13, 10/9,13, 10/11/13, 10/12/13). They have never returned any calls or emails since I spoke to Ralph on 9/23/13.
    I have since had another Regency dealer inspect the fireplace and determined that the pipe was improperly installed. The straps that are part of each pipe segment to bear the weight of the pipe had not been secured to the chase, causing the elbow just above the Regency unit to separate and fail.
    First Flame?s owner informed me that the only way to resolve our issue was to deconstruct the entire 2 story chase on the outside of the house, remove it, and replace it. He estimated the work at $12,000, but indicated I would have to find the construction people to do the chase work.
    First Flame also said they have seen numerous failed installations done by Pine Lake. They said that they issues
    they have seen from Pine Lake?s work were shocking, and that they were surprised there had been no loss of life, to date, from their mistakes.
    Pine Lake Stoves is a terrible, dangerous company that no one should do business with. The Saratoga store is closed but the main Caroga Lake location is still there.
    - Craig E.
  • A
    Northeastern Masonry & Chimney
    The estimator was on time, and actually got up on the roof and to a look at my chimney to give me an estimate (another company just gave an estimate based on his "ground view" assessment of the work to be done.)  Several other companies that I called to get an estimate (whom I got from Angie's List) didn't return my calls in a timely manner (or at all); one took 3 weeks to get out to give me an estimate.  Northeastern was the most professional of the companies I dealt with.
    The two men who came to do the actual work were on time and professional.  The work was correctly done, and they cleaned everything up inside and out afterwards. I've used the fireplace extensively over this winter, and have had no problems.  Their work has stood up to this harsh winter; the cap and flashing are all in place (as they should be, of course.)
    I would recommend Northeastern Masonry and Chimney; they did excellent, timely work at a reasonable price.
    - Rick P.
  • A
    Adirondack Stoves
    We have not been able to use our fireplace since we turned the pilot over 1.5 years ago. We finally got around to having someone look into it.
    My husband scheduled Bob to come. I believe it was a 2 week wait. Bob came today, diagnosed the issue (the ignitor was broken), and cleaned the logs, etc within the fireplace. He was going to look into an ignitor because if we ever turn off the pilot again, we won't be able to get it back on. I asked him about just leaving as is so that we don't have to pay for a new part and another service call - he agreed that would be the best thing to do.
    I gave a B for price as I think $195 for a service call is a bit much, but I appreciate his honesty as it would have cost us more money to do something that was unnecessary. Bob was a pleasure to meet - and how great to have a trustworthy, go to person for fireplace needs.

    - Mary Q.
  • A
    In addition to the cleaning this season we had the chimney relined the season before.  Professional, cleaned up after themselves inside.  Also did masonry work on the chimney. (We did notice not as meticulous cleaning up the roof from the masonry work, but who looks at the roof?) Old pieces of chimney did fall after a heavy rain.
    - Lisa S.
  • A
    The people from Countryside were very pleasant and easy to communicate with. They explained all my options and lead me in the right direction. The work went smoothly and they cleaned up everything very well. They also threw in a ton of the wood pellets and a bonus. I think they did a good job for me and I would recommend them.
    - WILLIAM G.
  • A
    Chimney Heroes
    - Chris M.
  • B
    Northeastern Masonry & Chimney
    - Cheryl S.
  • A
    They were prompt in responding to inquiries. The estimate was thorough and accurate. The installation was scheduled very quickly and was completed promptly and neatly.
    - ANN G.
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Fireplace Contractors in Ballston Spa

Companies below are listed in alphabetical order.

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    1462 ERIE BLVD
    Schenectady, New York