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Home Security System reviews in Ballston Lake

  • D
    There are two parts to their service.  One is security hardware and alarm service.  It is easy to install and I give them an A and they are very professional. 
    The other part is their home automation service for thermostats and other remote devices.  I give them an F on this.  It uses a technology called Z wave.  I purchased this additional service and hardware to check on my house, control lights and small appliances when we were down south as snowbirds.  For some reason, the system regularly loses the Z wave signal.  Normally this happens every few months and after a half hour or so on the phone, Front Point resets it.  Sometimes this requires me taking the equipment apart and adjusting wires inside as tech support walks me through it. Unfortunately this winter I could not return to adjust or reset the signal.  As a result, I was not able to turn on a small heater (within the appliance device within spec). next to our water pump.  The pipe froze and burst.  Thank goodness I had shut off the water at the main.  Yesterday I returned from another trip to find the Z wave signal gone.  This time I could not adjust the AC from away on the internet.  I would cancel the additional service, but the contract locks me in.  My opinion is that either I have defective hardware or their home automation is not yet ready for prime time.
    - Robert D.
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Home Security Companies in Ballston Lake

Companies below are listed in alphabetical order.

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