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Appliance Repair reviews in Baldwinsville

  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    My washer stopped working at 4 pm on a Saturday. I got on Angie's List to see if I could find someone to help and the first listing was for JB Appliance Repair who had weekend hours listed. I placed the call to reach Mr. Boucher who said he was currently in his vehicle and could I call back in 15 minutes. He returned the call in about 10 minutes to get my address and say that he would come as soon as he was finished with the repair he was making. In about 15 minutes, he called back and said he was on his way. He arrived, diagnosed the problem, and had the washer working again in about 15 minutes. I could not believe my luck - I had had visions of having to replace the washer. Mr. Boucher was professional, friendly, and very knowledgeable. I would not hesitate to contact him again should I have another appliance stop working properly.
    - Jeri F.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    My 2 -year old oven wouldn't heat on thanksgiving morning and we were hosting dinner for friends and family later that day. On a whim and with fingers crossed, we phoned JB Appliance Repair at 8 a.m. and left a message. Joe called back within 5 minutes and said he'd come out to our home to take a look. He arrived about 15 minutes later and within 40 minutes of that, my oven was working like new! He was extremely knowledgeable, courteous and kind. I'm so grateful he was willing to make an emergency house call on a holiday. He also charged a very small, and reasonable, premium for the call being on a holiday/after hours. Would recommend and use again if needed.
    - Gina G.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    Arrived on time and explained everything he did and why he needed to do it and in terms I could understand. Was understanding of my budget concerns. I appreciate that he did not change parts and incur costs without asking me first and explaining why the parts were needed. I have saved his information and will recommend to friend and family and will call him again if needed.
    - Bridget C.
  • F
    JB APPLIANCE REPAIR AND HOME SERVICES
    John from JB requested an on site meeting in advance on the scheduled install to reveiw the installation. We agreed on a day and time (this past Saturday at 11:00AM). After waiting more than 1 hour for John, I left him message expressing my disappointment and told him that I would find someone else that was more reliable. I did not,and still have not, heard back from John. I am cancelling my subscription to Angie's list as I have no confidence in their service based on my negative experience.
    - Robert G.
  • A
    Team Appliance Inc

    John arrived right on time and honored our request for arriving on the front end of the time window.  He was polite and professional.  He proceeded to quickly diagnose the issue with our "fridge" which in involved a failure of the "sealed system".   John promptly sent photo's of our fridge to Haier along with a tech service report in order to activate our 5 year warranty.

    Because of the size and cost of the fridge, Haier decided to reimburse with a pro-rated refund on the entire cost of the fridge, rather than repair.  In essence, repairing the fridge would have exceeded its value.

    John's quick diagnosis and assistance in diagnosing, documenting our issue and contacting Haier really bailed us out, allowing us to proceed immediately with the purchase of a NEW fridge.  Our check from Haier is on the way because of John's assistance.  He seemed to have a very good relationship with the manufacturer.

    I would not hesitate to call John again if we had a problem with any appliance we own.


    - Michael M.
  • A
    VENESKY APPLIANCE SALES & SERVICE
    Service was excellent.
    The technician arrived when they said he would and was very professional.
    He was able to quickly diagnose the issue and make the repair.
    The price was extremely reasonable.
    I would highly recommend!
    - Greg L.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    The service was excellent.  John was very responsive and came on Friday, May 29th.  Within 15 minutes, he had diagnosed the problem as a leaking hose that was dripping on an electrical control box, causing the GFI to trip.  He picked up the new part on Friday afternoon and returned on Saturday to replace the hose.  Problem solved.
    He was extremely polite and courteous and did not have a problem with the homeowner (me) watching him work.  I actually assisted as I was interested in understanding more about how the machine works.  John was very patient and took the time to explain the controls and various diagnostics/ features of the machine.
    He certain knew what he was doing.
    - Steve S.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    Originally called and left a voicemail for John to see if he could fix my garbage disposal; he called me back almost immediately and came the same day. He was able to fix it rather than replace it (which he was prepared to do if needed). Totally appreciated his honesty! Had him look at my gas dryer while he was here - totally expected to hear that it needed to be replaced (it's 12 years old); he took it apart & cleaned the lint out and checked the venting. While he was able to get the dryer working he wasn't happy with the venting and said he'd like to come back with more materials and fix it the following Saturday. Which he did... it's not a perfect setup but it's better and more secure than it was. So happy with his work and feel he's totally trustworthy. Will definitely call him again for future repairs. Cost shown is for both days combined....very reasonable!
    - Julie M.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    John was great to work with.  He contacted me prior to arrival to inform me that he was on his way.  Upon arrival, he went right to work and had a good idea as to what the problem was.  He disassembled the entire freezer (drawers, ice maker, etc.) to access the evaporator coil.  The problem (plugged condensate drain tube) was immediately apparent and the drain tube was cleared, solving the issue.  John was very knowledgeable of the unit and took the time to explain the problem, show me the components, and tell me what to do if the problem ever presents itself.  He was polite and courteous and a pleasure to work with.
    - Steve S.
  • A
    JB APPLIANCE REPAIR AND HOME SERVICES
    I called John on Wednesday, and he scheduled the job for the following day. John called twice to say he was running late but assured us he would be there as soon as possible. I do understand with this type of work, unforeseen problems can happen and I appreciated the calls. When John got there he was apologetic about being late and got right to work. He quickly found the problem and made the repair. John had the needed part already in his truck. Although the repair was straightforward, getting to the dryer was a challenge. The unit was installed in a very tight space, and a door had to be removed to gain access. Also refitting the vent was not easy. John handled it all very well. He was very professional, personable and friendly.
    After completing the work John made some suggestions that he thought would be an improvement to the dryer setup. He also took some time to look at another project I need done and suggested who would be most qualified to complete that job.
    I was happy with John's work and thought the cost was fair. I will certainly use John again the next time I need this type of service as well as feel comfortable recommending him.
    - Michael S.
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Appliance Repair Services in Baldwinsville

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