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Hvac Repair reviews in Baldwin Place

  • F
    Bell Heating and Air Conditioning
    After waiting 10 days which were EXTREMELY COLD, I called them and was told  the part was not in yet - AND despite the fact that it was FREEZING out, it never occurred to anyone at Bell to expedite shipping and / or follow-up to see what the delay was.  The phone clerk seemed absolutely oblivious to any thing that made common-sense.  It was actually an infuriating conversation.  NO sense of what good customer service is. After my call, the part "miraculously" was available.   The tech returned a couple of days later and installed.  I called the office TWICE and asked them to send a DETAILED BILL as we spent nearly a $1000.  Bell never sent it! 
    Now, it appears the EXACT same problem has occurred again - this time though it is with the air-conditioner.........The symptons are the same as the problem we had with the heat..  Needless to say, I will not use Bell again ---- but am wondering if that
    $1000 was money wasted.
    - Marianne F.
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HVAC Contractors in Baldwin Place

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