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Roofing reviews in Astoria

  • A
    It went very well and Hugh took time to show what was done in detail and professionalism. Hugh was very punctual, professional, personable, patient and used quality products to repair and install new roof. I will refer and use them again.
    - Maria A.
  • A
    Ryan and his crew did a thorough job removing an old roof deck and replacing the roof below. It took several weeks to arrange to have the new deck installed, but he used top of the line materials and took extra time to ensure the new deck was level. Over time, we experienced some leaking during snow melts and heavy rains and Ryan came out periodically to assess the problem. Ultimately he removed portions of the deck to reseal some areas of the roof, and replaced the deck the same day. I am very satisfied with City Suburb���s work, responsiveness, and responsibility. Would definitely hire again.
    - Martin R.
  • A
    Best contractors we have ever worked with. We will definitely use them for anything we need in the future. Every single day, they showed up, ON TIME like clockwork, and worked hard. I can���t say that for other companies we have worked with. Now I realize how bad the other companies were! Finished on schedule (3-4 weeks). Very friendly crew, easy to work with. Everything was ���no problem.��� :) Gave my husband and I piece of mind. They know what they���re doing, and even though we kept piling on projects after the initial work was started, they still finished within the original time alotted. Really, really good guys.
    - george c.
  • A
    We were getting water inside the house due to a leak on the roof and needed to get it repaired quickly before the next heavy rainfall. Mr. James and his son stopped by at a fortuitous time. He checked the roof and took photos showing what needed to be done. He saw that the worst problem was in the back of the house where the water was backing up. He assured us he could clean up the entire roof surface and install a new rubber roof and fix the parapet walls. He also reflashed the coping tiles along the edge and installed a drain filter. His crew got to work the next morning and we had a new covered roof by the end of the workday. He again showed us photos of the completed job and it certainly looked 100% better. While he was here he checked out the side wall which we knew needed work and gave us a fair price to repair all the bulging and cracking paint over the brickwork. His team repaired all the cracks, put two coats of sealant on the walls and also power washed the front and back walls. The crew worked very efficiently and removed all debris at the end of the day. The whole job took two and a half days and it looked beautiful. He also gave us a 10 year warranty.
    - Helen R.
  • A
    Hugh is very responsive, honest and professional. Our roof had begun leaking, and we were concerned about the extent of the damage. He was able to inspect it within 48 hours and install the new roof within a week. He also installed a new hatch that gives us access to the roof from the interior of the house. (The original hatch had been closed off years before.) Hugh presented our options clearly and thoroughly, including costs and benefits of each. He is sensitive to budget and doesn't push the expensive option if you don't need it. After working with Hugh, I understand why this family business has been around so long.
    - Krishna K.
  • A
    Got a response to my email on the same day. Got an estimate the next and work completed the next day. Fastest response time from my initial inquiry to work being completed. Crew was efficient did the entire job in one day. Very satisfied with the quality of the work. Left my premises in excellent order and condition after work finished. Prompt, dependable, reliable, courteous. Very impressed with the work habits of the crew. Thorough and did an excellent job.
    - Gerry S.
  • D
    Had a flat roof leak, where a re-application of asphalt membrane was advised to stop the leak. Price quote was one of the more expensive one, but also used better material (white coated asphalt as opposed to usual black asphalt). The work was done quickly, seemingly well, with a large crew. However, the leak persisted (per the tenant, it was "worse", though that may be some hyperbole), about 3 - 4 calls to the company to uphold their guarantee lead to no on-site visits, and then a suggestion that the roof need to be completely replaced without an actual visit to inspect the roof. Frustrating, especially since they're so highly reviewed and talked such a good game.
    - Mike C.
  • A
    Effective, efficient, professional, pleasant to deal with, no hard sell (which is great), provides options, customer oriented, work done received a written guarantee for a certain length of time. Would hire again.
    - eugenia p.
  • A
    Our upstairs bedroom started exhibiting one water stain where the ceiling meets the wall. This was our initial head's up our 20+ year old flat roof was on the cusp of repairs or replacment and required at minimum a inspection for possible repairs. When a second stain appeared on our second bedroom we knew it would be best to put serious thought into getting our roof repaired. Downside it was in the middle of Winter hence foolhardy to consider as projects such as this are better undertaken when the weather would be consistently better. Researched and started reading reviews both on Yelp, BBB, RateaBiz, and AngiesList paying particular attention to all the rated roofers in our area. Called a few and had one particular roofer (with average reviews and not even listed on AngiesList which should have been a tipoff to me!) schedule a visit and inspection. Scheduled date came then went and I was upset when this particular roofer failed to show. Many hours after the agreed upon time and date he eventually called making really absurd excuses so I politely told him to forget about coming or rescheduling. Went back to researching this time using only the highest ratedroofers reviewed on AngiesList. Filled out the online request for into and I was contacted by 2 AngiesList roofers ...amazing and quick responses one locally (Sunnyside Queens) and other in Brooklyn. First roofer was located in Brooklyn while William& Hugh Roofing was located just down the boulevard in Sunnyside. Spoke with Hugh (Sr) from William & Hugh Roofing requesting a inspection and bid. Hugh it appears had projects pending but promised he would call the following week after he freed up to perform our inspection. As promised he did call, inspected our roof, queried us on other issues and what we desired and needed. Pictures were taken by Hugh identifying immediate emergency items, other abnormalities requiring attention, and finally minor issues which he could address and resolve. Before I continue let me state William and Hugh Roofing is definitely NOT the cheapest roofer out there as I am sure if you shop around you can get prices a bit less expensive. Most roofers are 2-person operations which means a project might take days or more. Hugh and I talked at length and I decided to give them a try .... worse case I would post a less than flattering review followed by complaints to the BBB and YELP. If you research reviews on William and Hugh Roofing, there simply are no negative or unflattering reviews currently about these guys. Work would encompass installation of a new torched flat roof, teardown of all our weather worn slate shingles and replaced with a 30+ year warranteed Asphalt shingle, and replacement of a few section of leaders and gutters. Day before work was started Hugh personally called asking if tomorrow, a Saturday would be a convenient time to start work. Bright and early Saturday Hugh Sr and Hugh Jr along with a crew of 4 arrive at the designated time and work began. Whole job took 8+ hours , pictures taken by me to insure "no shortcuts or corners" were cut. Work areas were policed up after work was completed leaving minor cleaning of walkways, driveways, and front of home. Workcrew was extremely professional, polite, and knew what they were doing. If you are in the market for roofing work consider William&Hugh Roofing .... you can always get it done cheaper but for me who performed my own roofing repairs when I was 35+ years younger I'd rather pay a little more up front knowing these roofers complete repairs in a reasonable amount of time, warranty their work, and will be around. Update: It's been almost 2 weeks since work was completed and we have gone through two 2018 Nor'easter's and we currently have no leaks whatsoever. Busy shopping around for a quart of Kilz and a few gallons of ceiling paint for the next project. Shame I cannot post pictures however you can take it from me, William & Hugh Roofers are competent and reputable to do business with.
    - Steven W.
  • F
    I called Sunday Oct 22nd. For an estimate on a complete new roof. They told me they would be there on Friday to give me that estimate. During the week I called 2 times to confirm. On Wednesday the 25th I called to see if they could give me a time frame and they said they would get back to me. However, they never called back. Everytime I called them they knew my name and they always knew the address in question. However, today Monday Oct. 30th I called to get their feedback, because they NEVER call us back, they told me that they do not cover my city and that they have no knowledge of the appointment. What a waste of time!! We could have asked another roofer to give us the estimate last week instead of waiting for them. They should have told us this during the first call. Instead they took all our info and made us wait for them and waste a week of our time. Very unprofessional and frustrating!!
    - Michelle Z.
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Roofing Contractors in Astoria

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