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Auto Service reviews in Astoria

  • F
    We researched their inventory online. Then we called and told them the cars we wanted to see. They said they had them in stock. When we got there it was like they never heard of us and the salesman didn't know much about the cars he showed us. We walked out.
    - Nancy M.
  • A
    They were good. It was a very pleasant experience. I had an issue when I traded in the other car. The company that held the loan kept hounding me months and months after. I had to keep going back to their manager to tell them to call off the dogs basically and it took several months to do. I have no complaints about that, they were very good and they made sure my vehicle was working well. Every time I take it there, they wash it. So I can't complain about that.
    - Grace C.
  • F
    by far the worst dealer in the NYC, will not fix your breakdown, make guesses and will create more  problem for you to come back.
    will try in any way to scam you for more money.
    also extremely rude, the worst customer service of my life.
    do not use , ever.
    - john m.
  • A
    This is my fourth time hiring Progress. When they quote you a price, that is what you pay. They are not one of those contractors that keep raising the price as they go. They show up every day, working efficiently and quickly. The basement looks beautiful. They did a great job on this basement that used to look incredibly run-down and ugly. It looks like any other room in the house now, not like a basement. Also of note, they will give you suggestions to help you stick with your budget. I have 2-3 more projects left as I renovate my little old house, and I will continue to hire them. Very pleased.
    - Elizabeth F.
  • A
    • Great Repair Service in Miami, especially for Larger Vehicles
    • Over the last eight years in Miami, I have wasted a lot of time and money at incompetent and deceitful auto repair shops. So I was very happy to find extremely good service and follow-up at Alonso Transmission this past summer. They remain the first shop I recommend to friends, especially when they are having problems with larger vehicles.
    • My 23-ft. class-C RV is built on a 1986 Chevy G-30 van chassis. Less than 50 miles after spending $1,600 on repairs at the Goodyear shop run by Carl Pelt and Sons in Homestead, FL, smoke was billowing out of the rear wheel area and it would only move in Reverse gear. Even though the work was still under warranty, I saw no point in bringing the vehicle back to Pelt and Sons for yet more slow and useless ���repair.���
    • After consulting with auto service centers over the phone, the consensus was that the transmission needed to be overhauled, with cost estimates ranging from $1,400 to over $2,000. My first thought was to go to locally well-known Wiwi Transmissions since they had done good work on another vehicle of mine back in 2007. But Wiwi said they were not equipped to handle a RV. Fortunately, a light repair shop near my home in S. Miami said that, for many years, they had been sending all such jobs to Alonso Transmission because they were way more dependable than any other company, even the one a just a few doors down the street. Before entrusting them with my RV, I visited Alonso and was encouraged to see how professional and well-organized both the office and shop were. They also had the strong lifts and height clearance to do work on trucks; as they proudly stated, my RV was not nearly as big as the county school buses they regularly service.
    • Over the following week, Alonso Transmission���s staff, especially their mechanical troubleshooter Ralph and office manager Rey, constantly proved to be very cordial, knowledgable, meticulous, and honest.
    • Their superior service started with just getting the RV over to the shop in the first place. S. Miami AAA had sent two different tow trucks to try to haul it, but neither could figure out how to get the rear wheels to roll forward. During this ordeal, Ralph, who is fluent in both English and Spanish, advised us by phone repeatedly over a period of two hours despite it being past normal business hours (he didn���t charge me for the time). After we gave up on AAA, he sent over a crew that solved the problem quickly.
    • The RV was delivered to the shop in the late afternoon and Rey reported back to me the next morning that the problem was not the transmission, but cheap parts that had crumbled and jammed the rear drum brakes, causing the wheels to lock in any Forward gear. These were exactly the parts that Pelt and Sons had installed less than 50 miles earlier. Before starting any work, Rey gave me an estimate that detailed every part, service, and labor time that would be needed to fix the problem, emphasizing that I should use high-quality parts. Since everything was reasonably priced, I let them add on a warranteed transmission inspection and service: the vehicle was old, there was no record of transmission maintenance or inspection ever having been done, and so I
    • thought it was worth making sure everything was in good shape before I went on a long trip. The work was promptly done and I was relieved to see that not a single penny more was charged than the list I had originally approved.
    • Because of the age of the RV, there were other small repairs that I requested after the main work was done and which Alonso promptly performed, some of them for no charge at all, such as installing a new battery tray (the old one had corroded away). It
    • is common knowledge that shops that can do difficult transmission work well are also skilled at doing simpler repairs; Alonso Transmission proved this adage to be true.
    • A few days later, I was on the road again, the RV running more smoothly than it had ever done in recent years. I encountered no problems during the 600-mile round-trip. When Rey called to follow up on the repair and invite me to bring it back for a free check-up, I was too far away to bring it in. I felt that the invitation was a fine courtesy to extend and showed me that Alonso Transmission has confidence in their work.
    • After unbelievably bad experiences with repair shops in Miami, whether for mechanical or body work (the one exception being Wiwi Transmissions, which, however, as I���ve already mentioned, does not work on RVs), I couldn���t help but feel that I had karmically earned the pleasure of receiving great, honest service at Alonso Transmission. I expect its fine reputation to continue to grow and that it will be rewarded with wonderful success for its superior work and unmatched dedication to customers.
    - Walter L.
  • A
    I had an appointment, but arrived early. My car is more then a couple years old so I knew already it had a couple of 'issues'. They did the oil change and checked the car out. We waited in the waiting room while the car was being worked on and it didnt take that long. Some of the repairs that was recommended were not done at the time, because I needed to use the car. Everyone there was very nice.
    - Marlene B.
  • F
    We went to Platinum Auto mall to look at a Volkswagen Jetta. They advertised the car online for $9,900.00. After arriving on site we were told the price was $9,900.00 AFTER a $2,000.00 down payment was made, bringing the total cost of the car to $11,900.00 or $2,000.00 more than they advertised online. We finally agreed to pay $11,250.00 for the car and put down the $2,000.00 deposit, and made an appointment to pick the car up at 12:00PM the next day. We showed up at 12:00PM and waited over two hours for someone to see us. When they finally brought us in to sign the paper work they attempted to sneak an additional $3,000.00 charge in for an extended warranty that we did not request and did not want. When we told the finance manager that we were not purchasing the warranty he said "I can't sell you the car for the price we agreed to unless you buy the warranty because I won't make enough money on the car."
    - Daniel S.
  • A
    those guys are the best , they carry any type of windshield you ever need.
    3 times already i came to their shop with different cars and any time they were able to fix me up!
    there is cheaper place next door but the service is worth 10-20 dollars more.
    - john m.
  • A
    They are fantastic.  I’ve used them for pretty much all of our auto needs.   They are the go to mechanic for our car needs.  They took a look at a used car before we purchased it.  Very trustworthy.
    - John K.
  • B
    It went well.  They picked the car up when they said they would.  They were good about calling.  I had to travel 15 minutes to pick up the car when they got to NYC-they should have been able to bring the car to my door.
    - Dennis M.
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Auto Services in Astoria

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